A Cloud Contact Center Deployment is the initial setup of essential infrastructure and software components required for operating a contact center in a cloud environment. This deployment typically includes features such as call routing, interactive voice response (IVR), agent interfaces, and basic reporting capabilities, providing the foundation upon which additional functionalities and customizations can be added as needed.

Basic Reporting: Pull reports on the basic aspects of your call center and lay the groundwork for additional advanced capabilities with clean data sets.