Crayon’s “GenAI Contact Center”
By:
Crayon
Revolutionize your customer service with GenAI Contact Centre, a state-of-the-art solution that harnesses the power of generative AI. From development to production and ongoing maintenance, we provide end-to-end AI solutions tailored to take your customer service to the next level. Our suite of advanced features, driven by generative AI, transforms the traditional contact centre experience into a seamless and intelligent interaction. Crayon’s AWS Gen AI Professional services equips businesses with knowledge, expertise, and hands-on experience in leveraging Generative AI for their organization's needs a though an outcome driven assessment phase.
Overview
Transform your customer service landscape with Crayon’s “GenAI Contact Center” - an advanced solution that utilizes the capabilities of generative AI. Covering the entire spectrum from development to production and continuous maintenance, we offer comprehensive AI solutions crafted to elevate your customer service. Our array of sophisticated features, fuelled by generative AI, reshapes the conventional contact center experience into a smart and seamless interaction.
Crayon's AWS Gen AI Professional Services empowers businesses to unlock the transformative potential of Generative AI. Through an outcome-driven XX weeks of assessment phase, our experts conduct a comprehensive analysis of your organization's requirements, identifying and prioritizing high-impact use cases. We then design a tailored roadmap, incorporating interactive sessions, expert-led discussions, and hands-on labs. This immersive experience equips your team with comprehensive knowledge, practical expertise, and a strategic action plan to seamlessly integrate AWS Gen AI services into your business strategy. With Crayon's guidance, you'll gain a competitive edge by leveraging the power of Generative AI to drive innovation, enhance operational efficiency, and deliver exceptional customer experiences.
Potential AWS Services Supported: Bedrock, Sagemaker, S3, Glue, Lambda, DynamoDB, Athena etc.
Why GenAI Contact Center?
Comprehensive AI Solutions: We cover the entire spectrum of AI-driven customer service, ensuring a holistic approach from concept to implementation.
Generative AI Excellence: Our solutions are powered by cutting-edge generative AI, guaranteeing advanced capabilities in text summarization, speech-to-text transformation, and conversational AI experiences.
Actionable Insights: AI Speech Analytics provides actionable insights from customer interactions, enabling data-driven decision-making and continuous improvement.
Enhanced Agent Productivity: The Agent Assist Bot equips your agents with the tools they need for efficient, informed, and customer-centric interactions.
Personalized Customer Experience: The Customer Assist Bot ensures personalized and engaging interactions, fostering customer loyalty and satisfaction.
Elevate your contact center experience with GenAI Contact Center — where advanced AI meets customer service excellence.
| Sold by | Crayon |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
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Maintenance and Support Package incl Technical Updates Bug Fixing Solution Monitoring Change Management
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Ticketing system, support emai and hotline to submit requests - 2nd and 3rd level support.
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Support during business hours in country of operations
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Premium Support on demand
How Crayon works with you
- Crayon Consultancy Team - SA, Data Scientist, ML Engieer, Data Engineer
- The MVP solution implementation-4 weeks
- 4 Week Trial Period
- Prove the solution value and identifying the production requirements
Deliverables
- Exploratory Data Analysis to identify patterns, etc
- LLM trained on customer’s data
- MVP solution installed on customer’s tenant, one data source connected
Outcomes
- Business value validated, presented to the relevant stakeholders
- Production scope identified
- Roadmap and efforts for production deployment are clarified