Uhuru’s contact center solution integrates Salesforce with Amazon Connect, leveraging customer data to streamline business operations. Customer information is automatically displayed on the operator’s screen, enabling a more personalized interaction, and supports multi-channel communication, allowing customers to choose their preferred method of contact according to their individual tastes. Customized features can be added to tailor the contact center solution to meet specific needs, further enhancing information utilization and operational efficiency. This system can be operational within one month.