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    Presolved Amazon Connect MS Teams Integration

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    Sold by: P3Fusion Inc 
    Presolved Amazon Connect and Microsoft Teams integration connects your Customer and Contact Center Specialist to your organization's Teams user. Contact Center Specialists can search & select Teams directory by name or department to join the Customer and Teams user in a 3-way or 2-way conference.
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    Presolved Amazon Connect MS Teams Integration

     Info
    Sold by: P3Fusion Inc 
    Request private offer

    Overview

    The Amazon Connect MS Teams Integration is a powerful tool that allows businesses to seamlessly integrate their Amazon Connect contact center with Microsoft Teams. With this integration, agents can make,transfer or conference calls directly from the Amazon Connect interface to MS Teams, allowing for more efficient communication and collaboration.

    The integration also includes features such as amazon connect native audio recording and Realtime analytics.

    Additionally, the integration is easy to set up and use, and provides reporting to help businesses improve their customer engagement strategies.You can integrate this solution with any CRM tools like Salesforce,Pega,Zendesk or any custom CCP.

    Overall this tool making it easy for agents to collaborate with each other and provide superior customer service.

    Highlights

    • Connect your Amazon Connect Instance with Microsoft Teams.You can either search and find all the teams user from Amazon connect CCP widget or you can whitelist specific list of Teams users .
    • Can work seamlessly with any CRM apps like Salesforce, Zendesk, Pega or custom CCP.
    • Secured and Easy to setup integration.

    Details

    Sold by
    P3Fusion Inc 
    Categories
    Implementation 
    Contact Center 
    Media & Entertainment 
    Delivery method

    Pricing

    Custom pricing options

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    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    Please send your inquiries to sales@p3fusion.com  .You can learn more about us by visiting https://p3fusion.com/  and you can find us on linked In

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