Presolved Amazon Connect MS Teams Integration
By:
P3Fusion Inc
Presolved Amazon Connect and Microsoft Teams integration connects your Customer and Contact Center Specialist to your organization's Teams user. Contact Center Specialists can search & select Teams directory by name or department to join the Customer and Teams user in a 3-way or 2-way conference.
Overview
The Amazon Connect MS Teams Integration is a powerful tool that allows businesses to seamlessly integrate their Amazon Connect contact center with Microsoft Teams. With this integration, agents can make,transfer or conference calls directly from the Amazon Connect interface to MS Teams, allowing for more efficient communication and collaboration.
The integration also includes features such as amazon connect native audio recording and Realtime analytics.
Additionally, the integration is easy to set up and use, and provides reporting to help businesses improve their customer engagement strategies.You can integrate this solution with any CRM tools like Salesforce,Pega,Zendesk or any custom CCP.
Overall this tool making it easy for agents to collaborate with each other and provide superior customer service.
| Sold by | P3Fusion Inc |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
Please send your inquiries to sales@p3fusion.com .You can learn more about us by visiting https://p3fusion.com/ and you can find us on linked In https://www.linkedin.com/company/p3fusion