Aspen brings Customer Experience (CX) expertise to the Amazon Connect ecosystem. Our methodology is: Design, Decide and Deploy. This allows us to deliver consistent results that allow for rapid timelines (if needed).

During the Design phase we work with you to understand your desired business outcomes: Where are you now? Where do you want to go? What are your current pains? Based on these answers we design a high-level solution overview which we validate with you.

We then move to the Decide phase which is where we plan how the implementation will flow. This starts off with a project kick off meeting with Key personal. During this call we validate the timeline and set weekly meetings times to track the progress. Finally, we identify sprints and phases of the build to meet you go lives date.

The final stage is the Deploy stage. This is where we build everything we agreed to and make adjustments based on our weekly meetings. Once everything is built, we document what the use cases will be for UAT testing and allow you to test the system. After the system passes all your test, we set go live date and move to our enhanced care support after go live. With this offering we provide the front line support of your connect environment 24/7.