Parly Conversational AI Chatbot
Parly is an out of the box configurable AWS Serverless Native Conversational AI chatbot platform encompassing NLP/NLU engines, NLP/NLU management systems, multichannel (web, voice, app, social), live chat, live video, content management & integration services, system and operational services, and external integration capability. Parly’s intuitive journey builder provides the ability for customer service teams to quickly build and adapt bots and customise behaviours in journey contextual digital assistants powered by NLU with sentiment analysis and the facility of handing off to customer services via Parly or inhouse live chat or video.
Overview
Configuration 1: Parly Assist – Smart Bot (Multilingual, Multichannel, Self-Service Chatbot)
An Amazon Contact Centre Intelligence Partner Offering – Flagship Customer Ryanair
Purpose: Handle High Volume Low Value Conversations to reduce pressure on the Contact Centre.
Application: Customer Services Chatbot
- No Code/ Low Code Bot Builder
- Supports unstructured data via Amazon Kendra
- Supports structured data, open dialog, guided dialog via Amazon Lex
- Multi-lingual – Supports over 75 languages via Amazon Translate
- Multi-channel – Supports Web, Mobile App, Social Channels (Twitter, Facebook, WhatsApp etc) via API integration
- Live Chat Integration – Supports handover to live chat eg Live Chat, Zendesk etc via API integration or to inbuilt Live Chat – Parly Engage
- Live Video Integration – Supports handover to inbuilt live video - Parly Engage
- Call Deflection – Supports high volume low value call deflection from IVR Systems via API integration
- Rich Media – Supports many forms of rich media in the chatbot flow
Configuration 2: Parly Assist – Smart Docs - Document Upload and Real-time Verification
An Amazon Conversational AI Partner Offering – Flagship Customer 123.ie / Royal Sun Alliance Insurance (RSA)
Purpose: Upload and Real-time Processing of Customer Document Data for Real-time Customer Verification and Anti-fraud purposes.
Application: Motor Insurance Policy document validation
- No Code/ Low Code Bot Builder
- Documents 60+ types: Driving licences (all EU & UK), no claims bonuses, Irish tax disk, Irish NCT test cert, NDLS receipt.
- Web & Mobile: Upload and/or take pictures of document
- Document Functions
- Image/Document: Conversion, Orientation, Enhancement, Recognition,
- Data Processing: Data Extraction, Validation, Submission**
- Assistant Conversational AI Bot – open/guided dialog to guide through the document process.
Configuration 3: Parly Assist – Smart Sales - Contextually Aware Virtual Sales Assistant
An Amazon Conversational AI Partner Offering – Flagship Customer 123.ie / Royal Sun Alliance Insurance (RSA)
Purpose: Reduce customer quotation drop off and increase Gross Written Premium
Application: Motor Insurance Policy Quote and Buy Journey
- No Code/ Low Code Bot Builder
- Contextually aware, always learning, deep integrated chatbot.
- Reduction in No Quote %
- Improve Click to Quote %
- Improve Conversion %
- Low value call deflection from call centre
| Sold by | Cation Consulting Ltd. |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.