Overview
Configuration 1: Parly Assist – Smart Bot (Multilingual, Multichannel, Self-Service Chatbot)
An Amazon Contact Centre Intelligence Partner Offering – Flagship Customer Ryanair
Purpose: Handle High Volume Low Value Conversations to reduce pressure on the Contact Centre.
Application: Customer Services Chatbot
- No Code/ Low Code Bot Builder
- Supports unstructured data via Amazon Kendra
- Supports structured data, open dialog, guided dialog via Amazon Lex
- Multi-lingual – Supports over 75 languages via Amazon Translate
- Multi-channel – Supports Web, Mobile App, Social Channels (Twitter, Facebook, WhatsApp etc) via API integration
- Live Chat Integration – Supports handover to live chat eg Live Chat, Zendesk etc via API integration or to inbuilt Live Chat – Parly Engage
- Live Video Integration – Supports handover to inbuilt live video - Parly Engage
- Call Deflection – Supports high volume low value call deflection from IVR Systems via API integration
- Rich Media – Supports many forms of rich media in the chatbot flow
Configuration 2: Parly Assist – Smart Docs - Document Upload and Real-time Verification
An Amazon Conversational AI Partner Offering – Flagship Customer 123.ie / Royal Sun Alliance Insurance (RSA)
Purpose: Upload and Real-time Processing of Customer Document Data for Real-time Customer Verification and Anti-fraud purposes.
Application: Motor Insurance Policy document validation
- No Code/ Low Code Bot Builder
- Documents 60+ types: Driving licences (all EU & UK), no claims bonuses, Irish tax disk, Irish NCT test cert, NDLS receipt.
- Web & Mobile: Upload and/or take pictures of document
- Document Functions
- Image/Document: Conversion, Orientation, Enhancement, Recognition,
- Data Processing: Data Extraction, Validation, Submission**
- Assistant Conversational AI Bot – open/guided dialog to guide through the document process.
Configuration 3: Parly Assist – Smart Sales - Contextually Aware Virtual Sales Assistant
An Amazon Conversational AI Partner Offering – Flagship Customer 123.ie / Royal Sun Alliance Insurance (RSA)
Purpose: Reduce customer quotation drop off and increase Gross Written Premium
Application: Motor Insurance Policy Quote and Buy Journey
- No Code/ Low Code Bot Builder
- Contextually aware, always learning, deep integrated chatbot.
- Reduction in No Quote %
- Improve Click to Quote %
- Improve Conversion %
- Low value call deflection from call centre
Sold by | Cation Consulting Ltd. |
Categories | |
Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.