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    Listing Thumbnail

    Byte Real Time Dashboard for Amazon Connect

     Info
    Byte Real Time Dashboard for Amazon Connect
    Listing Thumbnail

    Byte Real Time Dashboard for Amazon Connect

     Info

    Overview

    Byte Real Time Dashboard for Amazon Connect is a tool used to visually display information related to your contact centre agents and queues.

    By displaying key operational metrics in real time, agents and supervisors can respond making moment-to-moment decisions as situations change.

    With the ability to display across one or multiple screens, real time information about your centre's performance is easily available in a single view to those in the office or working from home.

    Visual and audio alerts can be easily configured to notify you of thresholds relevant to your Contact Centre (e.g., agents available, number of calls in queue, etc.).

    The Byte Real Time Dashboard requires an Amazon Connect service configured and working within the AWS account used to subscribe.

    Authenticate via a web browser and Amazon Connect, your dashboard display data will remain as secure and available as Amazon Connect is to you currently.

    Byte Real Time Dashboard buyers may incur additional AWS infrastructure charges separate from the AWS Marketplace transaction for this product.

    Highlights

    • Portable, Web-based display
    • Visual Threshold alerts (eg colours or flashing)
    • Configurable per account per user

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Byte Real Time Dashboard for Amazon Connect

     Info
    Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.

    Usage costs (3)

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    Dimension
    Cost/unit
    Monthly usage - connected wallboard minutes
    $0.001
    Monthly Subscription Fee
    $99.00
    A one off connection fee
    $199.00

    Vendor refund policy

    Consumption Based - pay for what you use

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    Installation support, fault fixes, feature requests. servicedesk@Byte.com.au 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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