Amazon Connect Integration with Sobot provides Voice Outbound, Voice Inbound and other interactions can be automated as per user case (subject to discovery).

With this integration, agents can make and transfer calls directly from the Amazon Connect the phone bar, allowing for more efficient communication and collaboration.

Digital assistance such as real-time quality control powered by NLP, TTS, ASR of AWS will also happen during interactions.

Additionally, Sobot combines with AWS Transcribe and AWS Comprehend to output intelligent quality control and sensitive word monitoring solutions, and provides reporting to help businesses improve their customer engagement strategies. You can integrate this solution with any CRM tools.

Overall this tool making it easy for agents to collaborate with each other and provide superior customer service.