Service Cloud Voice Quickstart

We provide amazing Service Cloud Voice solutions for Salesforce We can deliver state of the art contact centre solutions that help your Salesforce team deliver outstanding customer experiences, improve customer satisfaction and increase revenue while reducing costs.

Our low-risk, high-value solution of a Service Cloud Voice Quick Start provides the perfect opportunity for you to prove the value of these technologies, quickly and efficiently.

We can get you up and running on a future-proofed Service Cloud Voice contact centre within two weeks.

What’s involved? We start by working with you to understand your business need, your current environment and how Service Cloud Voice could benefit you. We then prepare a proposal to design, build and develop a solution. Once you are happy with the proposal we will then deliver a solution for you to use, along with support from us. We provide 4 weeks of support for you and after that time you are able to extend support or request assistance to further develop and exploit your new cloud based contact centre.

What do I get? Apart from the experience and knowledge of a large team of consultants who have delivered solutions for customers across all sectors, you will receive the following:

A state of the art, future proofed Amazon Connect contact centre.

• Setup of Service Cloud Voice within your Salesforce environment.
• Access to an Amazon Connect contact centre test environment for future development and use.
• Training on the use of Service Cloud Voice and Amazon Connect.
• Implementation and test support including support for service transition.
• Access to an ITIL based, ISO 20000 compliant support desk.
• Ongoing access to a large team of experience cloud consultants.