Elevate your call center with real-time customer data and operational insights. Take advantage of the flexible and best in class call center capabilities Amazon Connect Contact Center and channel your data directly into Salesforce with Service Cloud Voice. This powerful combination brings in the amazing capabitlies of Amazon Connect with full integration with your Salesforce.

• Consolidate call center systems into a single central hub, reducing the need for inefficient “swivel-chairing” between disparate interfaces
• Surface actionable customer insights in real time, so agents can deliver personalized and satisfying experiences without any lag
• Reduce average handle time to increase call center efficiency, productivity, and capacity
• Optimize performance during call volume surges
• Achieve supervisor insight into incoming and ongoing calls — and proactively identify any conversations that may require assistance or coaching