Listing Thumbnail

    DXC Cloud Contact Centre

     Info
    Sold by: DXC Technology 
    DXC’s Cloud Contact Center (CCC) provides a suite of end-to-end contact center technology solutions that promote growth, increase profitability and efficiency, and deliver data-driven customer engagement that helps organizations offer a differentiated experience.
    Request private offer
    Listing Thumbnail

    DXC Cloud Contact Centre

     Info
    Sold by: DXC Technology 
    Request private offer

    Overview

    CCC is custom built on Amazon Web Services (AWS) Amazon Connect which is a highly available (99.99%) Telephony and Intelligent Omnichannel cloud platform. Dedicated instances are configured to customer requirements. Dedicated teams are available for configuration, integration development, and solutioning. Run support is provided by a joint DXC and AWS support teams. Our cloud contact center also incorporates suite of contact center tools around Omnichannel enablement, Generative AI agent Assist, workforce management, digital agents, contact center analytics, automations etc.

    DXC’s CCC Solution uses the following AWS services. • Amazon CloudFront • Amazon Cognito • Amazon Connect • Amazon DynamoDB • Amazon Kinesis Data Streams • Amazon Polly • Amazon Route 53 • Amazon Simple Storage Service (S3) • Amazon Simple Email Service (SES) • Amazon Simple Notification Service (SNS) • AWS Certificate Manager (ACM) • AWS Identity and Access Management (IAM) • AWS Key Management Service (KMS) • AWS Lambda • Amazon Bedrock (Gen AI) • Amazon OpenSearch (Analytics)

    Highlights

    • Core telephony platform built on Amazon Connect with DXC’s unique customisations, accelerators & add on functionally such as Dashboards and Analytics
    • BPS CX blueprints allowing us to leverage proven customer journeys across industries & best practices to improve implementation time
    • AI Agent assist tech allowing clients to improve productivity and agent ramp-up times

    Details

    Sold by
    DXC Technology 
    Categories
    Contact Center 
    Assessments 
    Implementation 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    How can we make this page better?

    We'd like to hear your feedback and ideas on how to improve this page.
    We'd like to hear your feedback and ideas on how to improve this page.

    Legal

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Support

    Vendor support

    Level 1 - 5/8 Level 2 - 24x7

    https://dxc.com/sg/en/contact-us