AWS Connect - Implementation
By:
Nua Technology
NUA implements Amazon Connect, from basic configuration like phone + IVR TO advanced one like Sentiment analysis, analytics, voicebots, chatbots, WFM, etc.
Overview
NUA's Methodology:
- Getting call center information (Flows, # inbound/outbound Calls, chatbots, etc)
- Nua is going to send a private offer.
- Customers must accept the offer.
- Customers select which AWS account will be used. (new or current)
- NUA configurates Amazon Connect depending on scope (users, phones, Chats, voicebot, flows, reports, contact lens, etc)
- If applied, NUA is going to configure integrations with customers' Systems.
| Sold by | Nua Technology |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
- Customers can choose:
- Support 7/24
- Support 7/16
- Support 5/8.
- Nua has enable the following channels:
- USA phone number
- WebChat