Are nonemergency calls costing your X11 centers time and money? Would you like to insure your agents in 911, 411, and 311 centers are handling the most critical calls? Our X11 Solution will improve your client inacteractions. By implementing and configuring Amazon Connect, Amazon Lex and Amazon Kendra the Entry Option is automation only solution that will guide your clients to a solution. The caller will interact with an Generatice AI Chatbot for single step or multi-step informational request. For more complex use cases, other Amazon Connect's options are available including Bi-Lingual and Automation with Live Agents that can be implemented.