ConnectIV CX for Community Engagement, powered by Amazon Connect, is a next-generation cloud-based Contact Center as a Service (CCaaS) solution tailored for non-emergency service delivery. Designed for municipal governments, public sector agencies, and urban authorities, ConnectIV CX leverages Amazon Connect’s scalability and InterVision’s contact center and integration expertise to provide an AI-driven, fully managed service that delivers cost savings, boosts efficiency to enhance citizen engagement. With Intervision’s rapid deployment and continuous support, the solution ensures streamlined operations and improved municipal service delivery for the modern era.

Benefits

• Integrated AI/ML Tools: Improve service speed and quality with GenAI tools for streamlined call routing, real-time agent support, and actionable insights
• Cost Savings: Reduce operational costs through efficient call handling, resource optimization, and cloud-based infrastructure
• Enhanced Citizen Satisfaction: Provide a more accessible, efficient, and responsive service experience for citizens
• Operational Efficiency: Streamline processes to meet the unique needs of your municipality and reduce the administrative burden
• Insightful Data-Driven Analytics: Gain real-time community insights to improve service delivery, decision-making, and strategic planning