Addressing Contact Center Challenges with CDW On-Demand Engineering Services

CDW’s On-Demand Engineering Services for Amazon Connect provides a flexible solution for supporting and managing cloud contact centers. The services offer a range of benefits, including:

• Expert Troubleshooting & Resolution: Leverage the expertise of our engineers to troubleshoot and resolve complex technical issues.
• Operational Support: Our engineers can full fill services requests and perform administration tasks, including group management, MACD, script updates, routing changes and user management.
• Customization and Optimization:* Customize your Amazon Connect configuration to align with your specific business needs and optimize performance for enhanced CX and operational efficiency.
• Flexible and Stackable Services: Customized to address client needs while scaling to meet changing contact center demands.

Elevate Your Amazon Connect Contact Center with CDW’s On-Demand Engineering Services

If you're considering Amazon Connect or are already using it, CDW’s On-Demand Engineering Services can be a valuable asset in your contact center transformation journey. With flexible subscription plans and access to skilled engineers, CDW’s On-Demand Engineering Services can help you maximize the benefits of Amazon Connect, achieve operational excellence and deliver exceptional customer experiences, driving business success.