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Addressing Contact Center Challenges with CDW On-Demand Engineering Services

CDW’s On-Demand Engineering Services for Amazon Connect provides a flexible solution for supporting and managing cloud contact centers. The services offer a range of benefits, including:

  • Expert Troubleshooting & Resolution: Leverage the expertise of our engineers to troubleshoot and resolve complex technical issues.
  • Operational Support: Our engineers can full fill services requests and perform administration tasks, including group management, MACD, script updates, routing changes and user management.
  • Customization and Optimization:* Customize your Amazon Connect configuration to align with your specific business needs and optimize performance for enhanced CX and operational efficiency.
  • Flexible and Stackable Services: Customized to address client needs while scaling to meet changing contact center demands.

Elevate Your Amazon Connect Contact Center with CDW’s On-Demand Engineering Services

If you're considering Amazon Connect or are already using it, CDW’s On-Demand Engineering Services can be a valuable asset in your contact center transformation journey. With flexible subscription plans and access to skilled engineers, CDW’s On-Demand Engineering Services can help you maximize the benefits of Amazon Connect, achieve operational excellence and deliver exceptional customer experiences, driving business success.

Sold by CDW
Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.

Support Phone: 800-800-4239