Overview

Managing citizen participation in public meetings has never been easier. PMAS, powered by Amazon Connect, is a comprehensive Public Answering Service designed to enhance the organization and order of callers participating in city councils, county boards, and state government meetings. Developed in response to the challenges faced during Covid lockdowns, PMAS provides a self-service sign-up for meetings, intelligent segregation of calls based on meeting subjects, and enables meeting secretaries to selectively manage and engage with callers.

Key Features

Self-Service Sign-Up: Empower callers with a seamless self-service sign-up process, allowing them to register for public meetings at their convenience. This user-friendly feature enhances accessibility and participation.

Meeting Subject Segregation: Ensure meetings run smoothly with intelligent call segregation based on meeting subjects. PMAS efficiently categorizes and organizes incoming calls, creating a structured environment for meaningful discussions.

Cherry-Picking of Callers: Grant meeting secretaries the ability to selectively manage and engage with callers. With PMAS, prioritize and connect with participants relevant to specific meeting topics, facilitating a focused and productive discussion.

Call Recording and Storage: Preserve the integrity of public meetings by recording and storing calls securely for an extended period. This feature not only ensures compliance but also allows for retrospective analysis and historical reference for years to come.

Rapid Implementation: Experience the benefits of PMAS in days, not weeks. Our solution is designed for quick and efficient implementation, minimizing downtime and maximizing the impact on your public meetings.