Sold by: SmartBots
SmartBots - Where good conversations become great customer experiences. Support AI is a scalable, Generative AI-powered customer service chatbot / virtual assistant platform designed for enterprise needs. Our chat and voice virtual assistants automate routine tasks and complex workflows.
Overview
Streamline your Customer Support operations with SmartBots Enterprise Chatbots. Powered by Generative AI / Conversational AI, SmartBots Support AI delivers enterprise-ready customer service solutions to automate repetitive tasks and complex workflows. It offers seamless system integration, scalable architecture, and human-like, real-time customer interaction capabilities through both text and voice. With autonomous process flows, automatic document and knowledge-base ingestion, we help enterprises seamlessly integrate Gen AI experiences in their customer service operations and technology environment. Support AI from SmartBots is simple to get started with but architected to meet the complex demands of enterprise use-cases.
Efficiency and ROI with SmartBots:
- Containment: Support AI conversational agents are designed to autonomously handle routine queries, facilitating full containment of queries without human involvement in both chat and voice interactions.
- Live-Agent transfer: Our enterprise virtual assistants / chatbots can also efficiently automate preliminary information gathering, transitioning complex queries to human agents to reduce handling time.
- Deflection: SmartBots Support AI draws away queries from more expensive traditional channels, reducing overhead and improving CSAT.
- Post-Call Automation: The platform includes features that automate administrative tasks such as note-taking, summarization, e-mailing and case creation after each call.
Support AI from SmartBots stiches together the relevant features of Amazon Lex, Amazon Connect, Amazon Polly, Amazon Bedrock, AWS Lambda, Amazon Translate, Amazon Kendra and Amazon Transcribe seamlessly. This significantly reduces time to value for achieving business outcomes through conversational interfaces.
CX transformation starts with Support AI from SmartBots for AI powered customer engagement.
Highlights
- Autonomous Process flows: Autonomous workflows for various use cases customizable to enterprise needs. No-Code Customization: Our configurator allows customization to use-case specific requirements without coding.
- API Integration: The platform supports integration with various CRM systems, ticketing systems and knowledge bases.
- Omnichannel Support: Multiple platforms, including web, chat, email, voice, and mobile apps, are supported for a unified customer interaction experience. Generative AI: Our solution incorporates Generative AI for context-sensitive, human-like automated customer service.
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Customizable support packages available. Contact: info@smartbots.ai