Streamline your Customer Support operations with SmartBots Enterprise Chatbots. Powered by Generative AI / Conversational AI, SmartBots Support AI delivers enterprise-ready customer service solutions to automate repetitive tasks and complex workflows. It offers seamless system integration, scalable architecture, and human-like, real-time customer interaction capabilities through both text and voice. With autonomous process flows, automatic document and knowledge-base ingestion, we help enterprises seamlessly integrate Gen AI experiences in their customer service operations and technology environment. Support AI from SmartBots is simple to get started with but architected to meet the complex demands of enterprise use-cases.

Efficiency and ROI with SmartBots:

• Containment: Support AI conversational agents are designed to autonomously handle routine queries, facilitating full containment of queries without human involvement in both chat and voice interactions.
• Live-Agent transfer: Our enterprise virtual assistants / chatbots can also efficiently automate preliminary information gathering, transitioning complex queries to human agents to reduce handling time.
• Deflection: SmartBots Support AI draws away queries from more expensive traditional channels, reducing overhead and improving CSAT.
• Post-Call Automation: The platform includes features that automate administrative tasks such as note-taking, summarization, e-mailing and case creation after each call.

Support AI from SmartBots stiches together the relevant features of Amazon Lex, Amazon Connect, Amazon Polly, Amazon Bedrock, AWS Lambda, Amazon Translate, Amazon Kendra and Amazon Transcribe seamlessly. This significantly reduces time to value for achieving business outcomes through conversational interfaces.

CX transformation starts with Support AI from SmartBots for AI powered customer engagement.