Enterprise Alert 2016
Derdack | 6.2.3Windows, Windows Server 2012 R2 w/SQL Express 2014 6.3.9600 - 64-bit Amazon Machine Image (AMI)
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Versatile tool for alerting
What do you like best about the product?
For years now, Derdack provides us with a reliable and useful integration to our different, hybrid, monitoring environments. Alerting policies are easily customizeable and adapt to our ever changing needs. Alerts can be traced back and followed in time, rendering a clear path as to what when where why whom.
What do you dislike about the product?
After all those years, the GUI could use a little refreshing. It however is still very useable and, as opposed to many other tools, you still find your way around easily, so that's only a minor point.
What problems is the product solving and how is that benefiting you?
Combining our different heterogenous monitoring environments into one consolidated alerting solution and the ability to integrate with customized notification channels can be a game changer.
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It's quite a great alerting tool with lots of integrations possibilities
What do you like best about the product?
I find it a straight forward tool to you use. Next to that I appreciate the support that I receive from Fabian Rupprecht-Kierspe and Frank Mantey
What do you dislike about the product?
I haven't found anything yet that I dislike
What problems is the product solving and how is that benefiting you?
It's solves our high severity alerts that are generate in Servicenow and sent to Derdack EA
Great and straightforward-tool for alterting
What do you like best about the product?
DerDack EA is a great tool for organizing duties for 24x7 notifications to our Operations-teams. Everything you need in such a tool is available and quite straightforward to configure.
What do you dislike about the product?
Integrating other automation tools, accept the ones that are out of the box available, is quite troublesome. It would be great if there are easier integrations.
What problems is the product solving and how is that benefiting you?
Easy and fast alerting of our administrators on duty. And easy configuration of escalations, if the person on duty can't be reached. Oh, and an app for acknowledging the alerts and starting first-response-automations.
Easy Alerting Solution
What do you like best about the product?
I like the ability to let your users be notified by the methods that they choose. Before, our methods were static. You got a phone call or a SMS text and there was no intergration. Now, you can setup an alert and if the user wants 5 phone calls, or they want a different schedule for work vs home they can do it.
What do you dislike about the product?
There isn't alot to dislike. I think if anything Derdack can contiue to expand the project. I know they recently added MS Teams noticiations via team channels, however, I still get asked why we cant have personal noticiations. Also, would be nice to have a easier way for users to onboard with the Mobile App with a QR code that configures the URL instead of them typing it.
What problems is the product solving and how is that benefiting you?
We have alot of teams using this product and I have heard from those managers that its really helping address the missed alerts. Its has gotten rid of the SMS email groups where someone has to go in and manualy change it every week to the person that is on-call.
K-12 School District usage of Derdack for on-premise services
What do you like best about the product?
I have found that Derdack Enterprise Alerts directly addressed a specialized need for our infrastructure that I could not find any other product to do being a Microsoft school District.
What do you dislike about the product?
So far, I haven't found anything that I don't like about the product yet. I wanted something that was turn-key for the products that I needed, but at the same time allowed me to integrate anything I wanted.
What problems is the product solving and how is that benefiting you?
I needed to get fully integrated alerts from SCCM, SCOM and SCSM in a single pane of glass for our infrastructure. I wanted this to be an on-premise solution and scale to meet my needs, which Derdack delivered on.
Alerting how it has to work
What do you like best about the product?
Very flexible and robust solution for alerting. A lot of notifications channels. Quick response to support requests.
What do you dislike about the product?
Specific information is challenging to find within the logs.
What problems is the product solving and how is that benefiting you?
It enabled us to respond to alerts quickly.
THE alerting solution for heterogeneous IT environments
What do you like best about the product?
We drastically reduced false alerts getting through to our on call teams.
Finally one easy to manage centralized system to control the flow of our alerts, using numerous protocols from mail over SNMP and software specific connectors to two-way-REST-APIs.
Have not found a competing product which brings nearly the same functionality.
Finally one easy to manage centralized system to control the flow of our alerts, using numerous protocols from mail over SNMP and software specific connectors to two-way-REST-APIs.
Have not found a competing product which brings nearly the same functionality.
What do you dislike about the product?
Some of our users dislike the mobile app as it is slow from time to time. It could use an overhaul, which might already have happened with the SIGNL4 connector.
What problems is the product solving and how is that benefiting you?
We centralized our IT on-call team management and general IT alerting with Derdack Enterprise Alert in 2015. It helped lower our response times and also helped minimize our downtimes. As a bonus, our on-call shifts are less noisy, as there are just actionable alerts.
one4all
What do you like best about the product?
Many options and interfaces to connect third-party systems. Variety of notification types from push to email or SMS. As a result, there is a high degree of flexibility in system integration and the possibility of notifying users according to their preferences. Software is constantly being developed.
What do you dislike about the product?
Documentation and ToDo’s expandable.
Our complex structure requires some effort and time to map everything as intended.
Our complex structure requires some effort and time to map everything as intended.
What problems is the product solving and how is that benefiting you?
Central alerting system for a wide variety of areas and teams. Open, easy to understand, and use system that offers a lot of possibilities and does what it should -> reliably notify
Intuitive and full-featured alerting software
What do you like best about the product?
The software is intuitive to use, you do not have to read a 100-page manual to get started.
What do you dislike about the product?
Mobile App setup is not that straighforward.
What problems is the product solving and how is that benefiting you?
We send alerts from various systems (monitoring, etc...) to Enterprise Alert, and Enterprise Alert notifies our on-call team of these alerts.
Reliable and flexible solution
What do you like best about the product?
- Very reliable and robust
- Many interfaces for monitoring systems
- Many setting options
- Great support
- Many interfaces for monitoring systems
- Many setting options
- Great support
What do you dislike about the product?
So far, we have not found anything serious.
What problems is the product solving and how is that benefiting you?
Escalation when someone can't be reached. Managing OnCall calendar.
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