We have a Firewall as well as a Synapse solution, and we have EDR, XDR as well. The Palo Alto Networks VM-Series Firewall is what we are using.
VM-Series Virtual Next-Generation Firewall (BYOL)
Palo Alto NetworksExternal reviews
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Flexible virtual firewall with strong security features
What do you like best about the product?
The most helpful aspect of the VM-Series is its flexibility in virtualized environments. It allows us to enforce consistent security policies across multiple cloud and on-premises instances, giving strong visibility into traffic and applications. Automated threat detection and AI-driven alerts help us respond to incidents faster, reducing the time spent on manual monitoring. The integration with our existing cloud infrastructure has also simplified management and improved overall efficiency.
What do you dislike about the product?
The initial deployment can be complex, especially when scaling across multiple virtual networks. Fine-tuning policies and integrating with other monitoring tools took longer than expected, requiring extra training for the team. Pricing can become significant as the number of virtual instances grows. While the firewall is powerful, the documentation could be more user-friendly for first-time administrators.
What problems is the product solving and how is that benefiting you?
The VM-Series Virtual Firewall has helped us centralize security across multiple virtualized environments, including cloud and on-premises workloads. Before using it, managing separate firewalls for each instance created inefficiencies and increased the risk of misconfigurations. Now we can enforce consistent policies, detect threats faster, and reduce manual monitoring. This has improved our incident response times and overall confidence in network security. However, setting up complex policies and integrating with existing monitoring tools still requires extra effort, and scaling the solution can increase costs.
Easy-to-use interface and quick configuration structure
What do you like best about the product?
Virtual system. Fast interface access. Multiple rule support. Easily accessible menus. Strict security rules. Configurable VPN modules and quick rule writing.
What do you dislike about the product?
Character issue when importing groups in active directory synchronization. iOS support issues. Update and VPN connection issues, especially on mobile operating systems.
What problems is the product solving and how is that benefiting you?
The filtering rules are excellent. Furthermore, effective management is based on MAC addresses. Simplified graphical representation. Menus are in the right places and don't require searching. Security is top-notch. Sometimes, even we can get caught up in security.
Experience with integrated visibility and ongoing support fulfills requirements effectively
What is our primary use case?
What is most valuable?
From a Synapse perspective, they have better visibility, better CV detection, better exposure detection, and it is in a single tool, so we are happy with it.
The integration of Palo Alto Networks VM-Series within my existing network infrastructure and security tools is good; they are resilient, and we can integrate with anything easily.
What needs improvement?
There is one thing regarding Palo Alto Networks VM-Series that they need to look into, which is ISPM, Identity Security Posture Management, and other than that, I could see there are multiple things which they have already been doing well.
Technical support is good for Palo Alto Networks VM-Series, but sometimes for new feature requests, we are facing challenges. We are the conglomerate, so individual business has different requirements, which we are expecting some new requests for. Whenever any custom requirement exists in an existing tool, they are taking much time with the engineering team, which is the only thing I'm expecting them to improve. Other than that, this product is very good.
I think overall security is something they need to make into a single pane of glass to help the customer who is using only the single Palo Alto Networks vendor, so they will get end-to-end visibility in a single console.
For how long have I used the solution?
I have been using them for around three years.
What do I think about the scalability of the solution?
My experience with the scalability of Palo Alto Networks VM-Series is good; whenever we are facing any issues, they are helping, and it is a scalable environment.
How are customer service and support?
Technical support is good for Palo Alto Networks VM-Series, but sometimes for new feature requests, we are facing challenges.
How would you rate customer service and support?
Positive
What other advice do I have?
We are generally satisfied with Palo Alto Networks VM-Series.
I would rate Palo Alto Networks VM-Series technical support an eight out of ten.
I would recommend Palo Alto Networks VM-Series to others.
I am a customer of Palo Alto Networks.
Actually, we are trying to migrate to Cortex Cloud; currently, we are using Prisma, so we are in the phase to migrate to Cortex Cloud, but have not yet migrated, so I am not experienced with it and cannot give feedback about it.
We haven't used Prisma Access Browser.
Overall rating: 10/10
Solid Virtual Firewall with Enterprise-Grade Security
What do you like best about the product?
One of the things that really impressed me about Palo Alto Networks VM-Series is how well they’ve integrated machine learning directly into the firewall. It’s not just a buzzword here you can actually see it working.
What do you dislike about the product?
While the security capabilities are excellent, the initial learning curve with Palo Alto VM-Series can be pretty steep, especially if you're new to their platform or coming from more traditional firewall vendors.
What problems is the product solving and how is that benefiting you?
The biggest problem VM-Series is solving for us is securing complex, distributed cloud environments without sacrificing visibility or control. We run workloads across multiple clouds and on-prem, and having a consistent firewall and security policy across all those platforms is a huge win. VM-Series gives us that single security layer no matter where our applications live.
Using Palo alto Firewall
What do you like best about the product?
The ability to deploy on AWS, Azure, and GCP with consistent security policies across hybrid environments is a game-changer. Additionally, the SSL decryption feature ensures no threats hide in encrypted traffic
What do you dislike about the product?
The VM-Series’ dynamic address groups and User-ID features streamline policy enforcement based on real-time user/device context. The Threat Prevention subscription (with WildFire) provides AI-driven malware analysis
What problems is the product solving and how is that benefiting you?
Shadow IT Risks: Layer 7 visibility identifies unauthorized SaaS apps (e.g., employees using unapproved cloud storage), reducing data exfiltration risks by 60%.
Cloud Security Gaps: Auto-scaling in AWS prevents bottlenecks during traffic spikes while maintaining threat inspection.
Cloud Security Gaps: Auto-scaling in AWS prevents bottlenecks during traffic spikes while maintaining threat inspection.
very easy to spin up, manage, and deploy using terraform, manage using ansible
What do you like best about the product?
was able to deploy using terraform, and provision all the firewall rules using ansible, easy to control via code. was able to test deploying in AWS and azure with no problems.
What do you dislike about the product?
not much, great product overall. i will say i wish getting the product deployed was a little faster, not nessicarly the most emphermial product, but besides that great
What problems is the product solving and how is that benefiting you?
limiting access to backend application, acting as network gatweay and firewall for my backend appication. used it as middlewear in between azure devops and my private application.
Great experience using Palo Alto VM series devices
What do you like best about the product?
Ease of use and implementation of the VM devices. VM series offer a great experience whether deploying in the cloud or on-premises. Palo Alto support is very responsive, also the support portal is very easy to navigate.
What do you dislike about the product?
There is not much to dislike about Palo Alto VM series devices, one thing might be the way they are licenced. You need to purchase Flex credits and depending on the features you use it how many credits your VM consumes.
What problems is the product solving and how is that benefiting you?
Enabling our organization and our users to establish secure connection to external applications and services. Also provides resiliency and stability to our network.
Highly Secure and Efficient
What do you like best about the product?
This upe'd our security 10x. I loved the ease in managing and configuring the firewall. Loved how easy the GUI was to navigate and how intuitive it was.
What do you dislike about the product?
Sometimes logs were hard to find and pin point because there was not enough info. There was also some syncing issues between Okta and Palo Alto when we setup Scep certs for WIFI.
What problems is the product solving and how is that benefiting you?
It saving our IT team a lot of time by allowing us to automate security threats and send us notifications when we need to be aware of high level issues.
Intuitive and efficient
What do you like best about the product?
The software is easy to use and responsive. I work a high-volume help desk and VPN issues are one of our main call drivers, which requires efficiency.
What do you dislike about the product?
There is no pop-up or noticeable prompt after resubmitting the host profile and when it is complete. Also, may be helpful to have a disconnect prompt.
What problems is the product solving and how is that benefiting you?
User's frequently call for lost access to an application that requires the VPN and Palo Alto makes it easy for me to troubleshoot their connection issue.
Palo Alto network
What do you like best about the product?
Securely connecting to server without any security issues. Do not allow any outside threats during connectivity. Timely refresh connection points. Stable connectivity.
What do you dislike about the product?
Network switch required
What problems is the product solving and how is that benefiting you?
Securely connecting with the client server without any issues. Allow user to connect in other domain servers using VPN. Easy and robust way to connect server.
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