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Reviews from AWS customer

11 AWS reviews

External reviews

109 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Sharayu P.

Review for VM-Series Virtual Firewall

  • February 21, 2025
  • Review provided by G2

What do you like best about the product?
It provides great scalability with different cloud providers. Also, it has stand out features like malware detection.
What do you dislike about the product?
From my point of view the costing of firewall is little high than other firewalls. Sometimes also it consumes hight cpu and memory usage that leads to increase in cost.
What problems is the product solving and how is that benefiting you?
For the containerizaed workloads it provides greater security. Also it simplifies audits and compliance risks.


    Hitendra G.

Best VM-series Virtual Firewall in the market by Palo Alto

  • February 21, 2025
  • Review provided by G2

What do you like best about the product?
Best feature about this is Advanced threat protection it provides. I personally like this feature. Furthermore, it provides great collaboration with different cloud providers like Azure, AWS and more.
What do you dislike about the product?
From Infrastructure as Code (IaC) point of view, its not the best. Because it has some issues with it. From my POV, the cost is also bit more from the market's tools.
What problems is the product solving and how is that benefiting you?
The security it provides is immensely awesome. Whether you are using cloud technologies or not, it is the best. It helps also in automating the deployments via Hashicorp's Terraform.


    ROBIN S.

Excellent threat detection and prevention features

  • January 24, 2025
  • Review provided by G2

What do you like best about the product?
Palo Alto VM-Series is its flexibility to deploy robust security across diverse virtual environments and cloud platforms.
What do you dislike about the product?
Palo Alto VM-Series cost is too high , traffic congestion and commuting difficulties.
What problems is the product solving and how is that benefiting you?
np


    Tharun R.

User Friendly Application

  • January 23, 2025
  • Review provided by G2

What do you like best about the product?
It is providing advanced threat protection with deep packet inspection, application based control, and zero-day threat protection through wildfire. it integrates seamlessly with major cloud platforms like AWS, Azure, and google cloud, ensuring consistant security policies across hybrid and multip-cloud environmnets.
What do you dislike about the product?
I don't have anything i dislike. Everythins looks perfect for me.
What problems is the product solving and how is that benefiting you?
It addresses key problems such as inconsistent security across hybrid and multi-clous environments


    Chandra A

Advanced threat prevention with visibility and control

  • November 20, 2024
  • Review provided by PeerSpot

What is our primary use case?

We manage public or private cloud traffic, inspecting for security through various profiles. This includes managing traffic for southeast, east-west, inbound, and A access, applying security profiles to the traffic. I also work with the Check Point Next Generation Firewall and Palo Alto Firewalls.

What is most valuable?

The most effective features for threat prevention include the threat prevention signature level, the application filter capability, and the visibility provided by the firewalls. 

We use these tools to prevent all known and unknown threats using Palo Alto Networks' Wildfire and other data filtering tools to gather information, analyze traffic, manage malicious traffic, and offer visibility, control, and attack prevention.

What needs improvement?

When managing the firewall, it involves a Strata Cloud web browser that requires improvement to enhance deployment ease and call center efficiency. 

Additionally, focusing more on enhancing the Stata Cloud Manager would be beneficial.

For how long have I used the solution?

I have used this solution for three years.

What do I think about the stability of the solution?

The solution is very stable and has been in the market for the last 16 weeks.

What do I think about the scalability of the solution?

We are very much satisfied with the tool's scalability. 

It rates up to nine out of ten for scalability satisfaction.

How are customer service and support?

The support is quite responsive, but the support quality could be improved. They should focus on enhancing the support provided.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is easy; I would rate it ten out of ten for ease of setup.

What was our ROI?

Customers can see data within a week, indicating a quick return on investment.

What's my experience with pricing, setup cost, and licensing?

The pricing is at a reach level. I'm not the person who deals with exact pricing details.

What other advice do I have?

I recommend going with the VM series, as it integrates advanced technological standards on a single platform and supports Kubernetes and Docker, which other vendors often don't offer. 

I rate the overall solution ten out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other


    Kim Ejby Lorentzen

Provides zero-trust security architecture and good integration with other services

  • March 06, 2024
  • Review provided by PeerSpot

What is most valuable?

The most valuable feature of the solution is the zero-trust security architecture.

What needs improvement?

The solution's licensing could be improved, and training should be included before installation.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for four years.

What do I think about the stability of the solution?

There are always glitches in every product, but the solution is reliable overall.

I rate the solution a nine out of ten for stability.

What do I think about the scalability of the solution?

I haven’t faced any issues with the solution’s scalability. Our clients for the solution are large corporate or global customers.

How are customer service and support?

The solution’s technical support is very good.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution's initial setup is easy if you have training and know what to do. The solution's deployment time depends a lot on the customer's requirements. It takes around half an hour to install the solution.

What's my experience with pricing, setup cost, and licensing?

The smaller firewalls, like the PA-400 Series, are very good priced. Some of the challenges come with licensing and support on the larger boxes. Sometimes, it's cheaper to buy a new firewall with licensing instead of renewing the licenses of an old firewall.

Suppose you have a PA-3000 Series firewall. By the time of its renewal, Palo Alto will come up with the PA-1400 Series with better performance than the old PA-3000 Series. If the customer had one of the older ones, it would be cheaper for them to buy a new firewall on a lower tier and then get the licenses.

What other advice do I have?

The solution is deployed both on-premises and on the cloud. Palo Alto Networks VM-Series helps in securing our public cloud infrastructure. It is easy to integrate Palo Alto Networks VM-Series with other solutions. We have integrated the solution with Aruba ClearPass Policy Manager. It is easy to maintain the solution.

It is very important for users to get the solution implemented properly in the customer's network.

Overall, I rate the solution ten out of ten.


    Patricio Isa Lavalle

The best firewall

  • March 04, 2024
  • Review from a verified AWS customer

Robust firewall technology. It's reliable, resourceful, and easy to manage.
After years deploying and managing other brands, I found a great product and I'm happy so have it available for AWS.
Integration in AWS is well documented and easy to follow.


    Monica Gorasia

A stable solution that is complex to work with

  • December 08, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the product on our Azure network firewalls. 

What needs improvement?

Palo Alto Networks VM-Series is a complex product to work with. 

What do I think about the stability of the solution?

Palo Alto Networks VM-Series is stable. 

What do I think about the scalability of the solution?

I rate the solution's scalability a nine out of ten. We have 100 users for the product. 

How are customer service and support?

We encountered quality issues over support. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The tool's deployment is simple. 

What's my experience with pricing, setup cost, and licensing?

Palo Alto Networks VM-Series is an expensive product but the best one in the market. 

What other advice do I have?

I rate the product a ten out of ten. 


    reviewer1881555

An easy-to-maintain product that provides security and can be smoothly installed within a couple of hours

  • September 26, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Palo Alto Networks VM-Series for our company's customers, especially those who use Azure Firewall to secure their environment but still want a third-party firewall from companies like Fortinet FortiGate and Palo Alto in their environment. Whenever our company's customers want to opt for a third-party firewall, we suggest firewall products from companies like Fortinet FortiGate and Palo Alto. There have been cases where our company's customer who already uses firewall products from Fortinet FortiGate and Palo Alto deployed on an on-premises model want to shift the same product to the cloud, going on the good experience they have had with the products. If our company's customers are not interested in purchasing a third-party firewall, my company suggests the cloud-native firewall provided by Azure, specifically for their landing zone environment.

What is most valuable?

Regarding Palo Alto, my company normally does a high availability configuration for our customers, which are active-active and active-passive. There are multiple add-on packages a customer can choose from in Palo Alto, including antivirus, web filtering, IDS, and IPS solutions.

What needs improvement?

Considering Azure, some customers may purchase Palo Alto Networks VM-300. Considering the pricing perspective, customers want multiple NIC types because they might have different spokes, and they may like to extend it with different interfaces on different spokes. Considering VM-Series on Azure Virtual Machines, since there is a limitation when it comes to Azure VM-300 as it supports only four cores, there may be some modifications made to support more cores.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for three to four years. My company functions as a managed service provider and an integrator for Palo Alto Networks.

What do I think about the stability of the solution?

Palo Alto Networks VM-Series can be made more stable. I have seen some bugs in the solution. After deployment with an API call, you can use an HA solution in two scenarios, namely, as a load balancer and for API calls. I see that in the Palo Alto Networks VM-Series, there are some delays when it comes to an API call configuration.

What do I think about the scalability of the solution?

It is a scalable tool. Considering the licensing part of the solution, it may not seem scalable, especially when you want to move from Palo Alto Networks VM-300 to Palo Alto Networks VM-500 since, for such a procedure, the virtual machines will have to be brought down and registered again with a different license, which is challenging.

My company's customers who use the solution are mostly enterprise-sized businesses.

How are customer service and support?

The solution's technical support has been good. I rate the technical support a seven and a half to eight out of ten.

There are some delays that I have observed when my company communicates with Palo Alto's support engineers. There are also some problems related to the understanding of our company's issues with the product by Palo Alto's support team.

How would you rate customer service and support?

Positive

How was the initial setup?

Users are provided with templates to go ahead with the deployment phase of Azure. There are already prepared templates available for installation, which users can use during installation.

Suppose our company's discussions with the customers are completed, and the design has been frozen. Considering the aforementioned case, the Palo Alto Networks VM-Series installation phase can be completed in a couple of hours, while the only time-consuming task is the creation of policies.

What other advice do I have?

Palo Alto Networks VM-Series is easy to maintain.

From a security point of view, I find Palo Alto Networks VM-Series to be a better product compared to the other solutions in the market.

I rate the overall product a ten out of ten.


    Saurabh S.

Super Sonic nextgen FW

  • April 12, 2023
  • Review provided by G2

What do you like best about the product?
User friendly GUI along with fast processing of packeta
What do you dislike about the product?
So far not experienced any major issue during operation
What problems is the product solving and how is that benefiting you?
Being a nextgen FW it's eleminiating so many layered devices and providing infra security under one roof