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Reviews from AWS customer

35 AWS reviews

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234 reviews
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4-star reviews ( Show all reviews )

    Chee Yuen Yap

A security solution with VPN and SSL supported

  • March 12, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for desk security.

How has it helped my organization?

The integration primarily occurs within the ONDAP server. We focus on integration with the log server, mainly the logs. There's integration with third-party software for log collection. Integration with FortiManager and FortiAnalyzer within the FortiGate family shouldn't pose any issues.

Many protocols are not proprietary, except for H.A. It's easy to integrate.

What is most valuable?

Fortinet also supports different types of VPNs, with SSL VPN being one of the most commonly utilized options.

What needs improvement?

The solution's pricing could be improved.

For how long have I used the solution?

I have been using Fortinet FortiGate SWG for 5 years.

How are customer service and support?

You'll likely get the correct answer if you reach out to the right person or ask the right question. Sometimes, the engineer doesn't articulate their question correctly, and the answer received may not be relevant.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy. It depends on the project. Complex projects are typically based on the implementation, which takes less than a week. The high-level and the low-level are correctly designed, and the stakeholders agree upon the features. FortiGate is a security and VPN device, so the implementation is pretty straightforward. The SD-WAN is pretty easy, and the routing features are solid because the firewall that we are using also acts as a router facing the Internet. You also use an IP site for that. If it's appropriately configured, the customer is pretty happy there.

What's my experience with pricing, setup cost, and licensing?

The renewable is lower because the market doesn’t accept it publicly.

What other advice do I have?

It's easy to use. The interface and other reports are all user-friendly. The software is a bit expensive to renew.

The FortiGate product range is diverse and suitable for different types of enterprises. It is more geared towards meeting the needs of larger enterprises. In the financial services industry in Malaysia, it's often paired with Palo Alto. Most of the projects follow a similar pattern. It's all in one box. You can use it for switching, routing, firewall, VPN - everything you need can be integrated into the FortiGate. Essentially, it's only one device for smaller setups. FortiGate has a very good range, from small businesses to even larger ones.

Overall, I rate the solution an eight out of ten.


    Viraj Fernandopulle

Includes built-in APIs, is easy to deploy, and provides good insight into our network

  • March 04, 2024
  • Review provided by PeerSpot

What is our primary use case?

For IPS, IDS, traffic management, SDWAN, high availability, we leverage Fortinet FortiGate as a virtual appliance to secure our data center, internal office infrastructure, and site-to-site VPNS Site to client VPNS for our internal lab controls, rather than using physical Fortinet FortiGate hardware.

We implemented Fortinet FortiGate as part of our compliance requirements to address the high volume of intrusion attempts we were experiencing. This solution provides us with a insight on Intrusion to block these attacks and gain insights into who is trying to access our network. Essentially, we aim to understand the nature of incoming and outgoing network traffic.

How has it helped my organization?

FortiGate offers visibility into the types, brands, versions, and users of connected devices. This visibility is crucial for our industrial devices, as their reliable operation is essential to our business.

Fortinet Security Fabric empowers us to comply with regulations, governance, and compliance requirements across regions like the US and Europe, ensuring smooth operations for our global business.

FortiGate's built-in APIs enable us to integrate with the vendors of our choice.

Fortinet's FortiGate is easy to deploy in our environment thanks to its well-written and easy-to-follow documentation.

FortiGate is a highly benchmarked product that improves efficiency and adds value to our organization.

Although we don't see a benefit overnight, we gradually see the benefits of FortiGate over the years. It has provided a lot of insight into our organization's activities.

FortiGate significantly helped reduce the risk of cyberattacks that could disrupt our production. This has protected us against financial losses.

Fortinet has its management suite so it helps to centralize the management of network and security operations in our company. This helps us easily manage the issues and solutions that are required.

Fortinet FortiGate provides us with actionable data to inform our decisions about the most appropriate course of action. It delivers insights into resource consumption and compromised hosts, helping us identify the source of unauthorized login attempts. This comprehensive view allows us to understand what's entering our network.

Fortinet Security Fabric improved security across our industrial control systems.

Fortinet FortiGate helped reduce our mean time to remediate.

Fortinet FortiGate helped to mature our approach to cybersecurity for protecting our industrial equipment. The level of detail we can see regarding incoming traffic and ongoing activities is quite high. This detailed visibility extends to host configuration and other such aspects, providing us with valuable insights. As a result, Fortinet can provide a clear understanding of how to manage our network and quickly mitigate any issues that may arise.

What is most valuable?

The most valuable feature of FortiGate is FortiView which provides proactive monitoring. 

What needs improvement?

Ideally, I'd like to see most CLI configuration options exposed in the GUI to avoid manual command typing. However, there should be a more user-friendly approach than simply replicating everything in the GUI. Alternatively, some users might prefer scheduling tasks through commands for automation.

For how long have I used the solution?

I have been using Fortinet FortiGate for over 12 years.

What do I think about the stability of the solution?

I would rate the stability of Fortinet FortiGate ten out of ten. As long as we configure FortiGate properly.

How are customer service and support?

The technical support has improved over the years.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used an open-source firewall, but we were looking for a solution that was more proactive, easier to manage, and continuously improved. FortiGate was a major competitor at the time and has since become one of the market leaders.

How was the initial setup?

Initially, there was a learning curve during the deployment. We did have the help of local vendors.

If our policies are already in place, we can have the solution up and running in less than a day using a script. However, if we need to determine our policies while implementing the solution, it can take over a month to complete.

What was our ROI?

Fortinet FortiGate mitigates an excessive amount of manpower requirements because it is easy to manage and this helps contribute to a return on investment.

What's my experience with pricing, setup cost, and licensing?

The price varies yearly and there could be additional costs to help manage the infrastructure. 

In certain markets, if an organization subscribes to their internet service they get a Fortinet firewall included in the cost.

Which other solutions did I evaluate?

We evaluated some of the leading brands. At the time we found FortiGate easier to administrate and handle. The interface was intuitive and the solution was affordable.

What other advice do I have?

I would rate Fortinet FortiGate nine out of ten.

Fortinet FortiGate is one of the most user-friendly security appliances I've encountered. It has a gentle learning curve, and even beginners can configure it effectively. However, for a successful deployment, it's crucial to have a well-defined network layout, documented initial requirements, and a clear configuration strategy. While physical documentation isn't mandatory, a well-organized approach is essential. This includes using clear and consistent naming conventions for commands and rules, along with detailed descriptions within the configuration itself. This makes it easy for anyone to understand the overall logic and navigate the configuration from start to finish. It's important to note that my approach to policy management might involve unique syntax. This includes how I structure policy sets and identify which ones consume the most resources. Understanding how policies interact with other aspects, like implementation and rule execution, is also crucial. Ultimately, a well-defined naming standard is the foundation for a clear and maintainable configuration.

Which deployment model are you using for this solution?

On-premises


    Kenneth Lim

A tool with an easy initial setup phase

  • January 31, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our company's technical team handles the reselling part of the tool. I haven't heard of any problems related to the product.

My company's clients use the solution. The tool is not majorly used to monitor the network traffic or intrusion, so it is purely for protecting the network.

What needs improvement?

The tool is expensive for small businesses, making it an area where the tool can improve the product by making it available at a cheaper rate.

For how long have I used the solution?

I have experience with Fortinet FortiGate IPS. My company operates as a reseller. Sometimes, we purchase products to help our company's clients who need to renew the licenses of certain solutions.

What do I think about the stability of the solution?

My company never had any complaints about the tool in terms of performance or stability.

What do I think about the scalability of the solution?

My company's clients are usually small businesses, so they don't spend too much time on security and protection, meaning they use the tool to meet their bare minimum needs.

How are customer service and support?

Though I have never contacted the solution's technical support, I feel that the tool offers good support since I have never heard any complaints about the product's technical team from my company's team members.

I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I think that my company has been using Fortinet FortiGate IPS for at least four to five years. My company has not been using the rest of the products in the market, so it is not possible for me to compare Fortinet FortiGate IPS with other solutions. So far, my company has been happy with Fortinet FortiGate IPS.

How was the initial setup?

The product's initial setup phase was pretty easy because my company is familiar with the product.

The solution is deployed on an on-premises model.

The solution can be deployed in an hour.

What's my experience with pricing, setup cost, and licensing?

The tool is a bit pricey for small businesses, but it is still bearable in terms of cost.

What other advice do I have?

Fortinet FortiGate IPS is used alone, so there is no need for any integrations.

The tool is not majorly used to monitor traffic or intrusions, so it doesn't provide much visibility in such areas. I am not sure whether Fortinet FortiGate IPS can be used easily for monitoring, considering that our company has many firewall tools over different networks. I am not sure whether it is possible to use the tool to log in or sign in individually.

I rate the overall tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises


    Syed Ali Waqas

Provides centralized management, enhanced visibility, and reduces cybersecurity risks

  • January 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Fortinet FortiGate as our security and routing solution.

We implemented Fortinet FortiGate to enhance our security posture by blocking and restricting access to certain websites and securing our VPN traffic. 

How has it helped my organization?

Fortinet FortiGate offers enhanced visibility and segmentation for our industrial devices, a crucial process when some machines utilize systems demanding high-level security.

We have implemented Fortinet Security Fabric on our VM infrastructure, and it has provided great service in helping us meet regulations, governance, and compliance requirements. This is important to us because Fortinet Security Fabric connects to our sandbox, allowing us to scan shares across all clusters and enabling FortiGate to resolve any online issues.

Fortinet FortiGate has enhanced our organization's security by enabling secure VPN access and restricting access to social media sites, thus ensuring that employees can focus on their work. We saw the benefits of FortiGate within weeks of the deployment.

FortiGate helps reduce the risk of cyberattacks that could disrupt our production by isolating the affected traffic and creating a log for us.

It also helps to centralize the management of our network and security operations.

The centralized management allows us to access all of our firewalls and policies using a single interface.

Fortinet provides actionable data to help us make informed decisions about the actions to take. For example, if one of our firewalls goes down, the solution helps us rectify the issue by providing details on the problem and how to address it.

By consolidating the numerous individually connected batches, FortiGate helped us reduce operational expenses associated with the extra costs they incurred.

Fortinet FortiGate has helped us mature our approach to cybersecurity for protecting our industrial equipment. Their knowledge and daily webinars on email security and virus prevention have empowered us to stop attacks and maximize our efficiency.

What is most valuable?

The most valuable features are SD-WAN, application control, IPS control, and FortiSandbox. These features help reduce our downtime, manage the ISPs, and deploy SLAs for all the website traffic.

What needs improvement?

The graphical user interface of Fortinet's FortiGate product does not function well with text-based interfaces. This functionality should be improved.

For how long have I used the solution?

I have been using Fortinet FortiGate for seven years.

What do I think about the stability of the solution?

I would rate the stability of Fortinet FortiGate a ten out of ten.

What do I think about the scalability of the solution?

While Fortinet FortiGate firewalls are scalable, upgrading to a new version or adding hardware requires purchasing a new license to migrate the old backup to the new firewall. 

How are customer service and support?

While the technical support team is knowledgeable, their response time to support tickets is concerning. It typically takes them 48-72 hours to respond, which significantly disrupts my work.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

While we previously used the open-source PSS firewall, it lacked the layered security architecture offered by Fortinet FortiGate.

We migrated to Fortinet FortiGate for its superior control, in-depth scanning, and ability to minimize cybersecurity risks, features not offered by other firewall solutions.

How was the initial setup?

The initial deployment is easy. The solution can be installed by following the on-screen prompts, and the policies can be implemented through the interface dashboard.

Deploying the system takes one full business day. We begin by gathering user requirements from each department, as they have varying policies. The policies are implemented department-first, followed by branches. Finally, VPNs are generated for remote users. Two people are required for the deployment.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

Since implementing Fortinet FortiGate, we have observed an increase in user productivity, which translates to a positive return on investment.

What's my experience with pricing, setup cost, and licensing?

While Fortinet FortiGate has a higher price point compared to Sophos XG, its user-friendly interface justifies the cost. Additionally, its fixed pricing structure eliminates concerns about surprise fees.

Which other solutions did I evaluate?

After evaluating Sophos XG and finding its interface overly complex for our needs, we opted for the user-friendly interface of Fortinet FortiGate.

What other advice do I have?

I would rate Fortinet FortiGate an eight out of ten.

We have one person that deals with maintaining Fortinet FortiGate.

We have 1,100 users in multiple cities and departments using FortiGate.

The Fortinet FortiGate 60F is a good choice for organizations to begin evaluating firewalls.

Which deployment model are you using for this solution?

On-premises


    Taha Turkestani

Has robust security features, comprehensive threat protection, intuitive user interface, and seamless integration

  • January 04, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use it for managing access to our data center, regulating the communication tools employed among servers, and ensuring overall security.

What is most valuable?

Its performance in fulfilling our requirements has been satisfactory. The graphical user interface is straightforward to navigate.

What needs improvement?

There is room for improvement related to the logging and reporting aspect. It was somewhat challenging as I delved into the logs during an incident. Navigating through the logs to trace the specific information we needed, as well as generating the corresponding report, proved to be less intuitive. In comparison, when considering Sophos XG, which we also use, the logging and reporting functionality is notably more efficient.

For how long have I used the solution?

I have been working with it for two years.

What do I think about the stability of the solution?

It offers good stability capabilities.

What do I think about the scalability of the solution?

We have approximately two hundred users within our company.

How are customer service and support?

I would rate its customer service and support ten out of ten.

How would you rate customer service and support?

Positive

What was our ROI?

Its performance justifies the cost, there is a prominent ROI.

What's my experience with pricing, setup cost, and licensing?

The pricing is very reasonable.

What other advice do I have?

I would highly recommend it. Overall, I would rate it eight out of ten due to the reporting and logging issues.

Which deployment model are you using for this solution?

On-premises


    A K.

FortiGate Cloud Review

  • December 21, 2023
  • Review provided by G2

What do you like best about the product?
FortiGate cloud is mostly used by my organization and it provides complete security to our network and insfrstructure. We are glad to have fortigate cloud and firewall solutions in my infrastructure.
What do you dislike about the product?
Personally I do not feel anything to dislike about this product. Pricing is somthing can be considered and reduced.
What problems is the product solving and how is that benefiting you?
Best network and infrastructure management and security features and solutions of forigate firewall. I have been using it since 6 years and it works very well for my network.


    Amar Y.

Excellent Security Solution- FortiGate Cloud

  • December 17, 2023
  • Review provided by G2

What do you like best about the product?
FortiGate Cloud provide complete firewall security management solutions over cloud. I have deploye FortiGate Firewall FG-100F along with FortiGate Cloud. They provide completely easy to manage and dashboard is pretty easy, simple and user friendly.
What do you dislike about the product?
from my personal point of view I never felt anything to dislike about FortiGate Cloud, they are improving their services on daily basis. There is nothing to dislike.
What problems is the product solving and how is that benefiting you?
Being an IT manager & IT Administrator we always look for easy to manage business security and policies as well as security network and infrastructure and FortiGate cloud provides complete solutions for these requirements. Provides complete bundle of services such as logs records, reporting and fortigate analytics.


    Sneha P.

Review for Fortigate Cloud

  • December 14, 2023
  • Review provided by G2

What do you like best about the product?
The application Fortinet Fortigate Cloud is easy to use and has security features to secure the network of the Infra along with various integrated tools which enhances the scability of the application.
What do you dislike about the product?
The application is good but sometimes during applying or enforcing the policies in configuration needs little of excel and during IOS upgradation there will be some challenges while importing the firmware as the application won't allow the pro-active upgrades unless there is some bug or vulnerability found.
What problems is the product solving and how is that benefiting you?
The FortiGate Cloud has benefited in securing the network by providing the reports on Daily basis specailly of the VPN tunnels merged with Firewall. Also, the application is ease of GUI which is Web based firewall which gives more visibility with DDOS attack protection and allows to integrate the Wireless AP's. Also, we get good response from the support team during any issues.


    Entertainment

Fortigate Cloud is a blessing for medium enterprises

  • December 14, 2023
  • Review provided by G2

What do you like best about the product?
The UI and analytics feature is extremely helpful. Alongside, it aids into security monitoring which is essential.
What do you dislike about the product?
The analytics feature can add a few more dashboards and also some real time systems.
What problems is the product solving and how is that benefiting you?
In managing my cloud property and gaining visibility.


    Einstein Rozario

Impressive in fending off various threats

  • December 01, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use FortiGate NGFW to secure our network gateways. These devices, functioning as UTM solutions, were impressive in fending off various threats. FortiGate excelled with its anti-spam, antivirus, and firewall features at the network level. Beyond security, it is seamlessly integrated with networking tools like Zendesk.

What is most valuable?

The most valuable aspects of FortiGate NGFW are its top-notch reputation in peer reviews, user-friendly interface, and excellent support. It stood out during external penetration tests, proving its effectiveness compared to our previous firewall. The seamless integration with other tools and thorough testing set FortiGate apart. Replacing our old firewall with Fortinet was a game-changer, especially as it helped us improve our performance in subsequent penetration tests.

What needs improvement?

FortiGate has been solid for us, but I see room to explore its integration with Secure Service Automation for a more comprehensive security view. The initial migration had some challenges, but they were manageable. Now, my focus is on automating responses to alerts, especially during nighttime attacks. I want to investigate how FortiGate can connect with other solutions, like SIEM, to enhance our security measures while offline.

For how long have I used the solution?

I have been using FortiGate NGFW for a year.

What do I think about the stability of the solution?

It is quite stable.

What do I think about the scalability of the solution?

FortiGate is scalable, and we currently use it for approximately 300 internal users, with additional offshore teams connecting via VPN. The total user count, including the offshore teams from different countries and continents, is around 400 to 500 people.

How are customer service and support?

We contacted Fortinet's technical support during a firmware upgrade issue. They guided the upgrade process, and their support was capable and helpful. I would rate them as a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In comparing FortiGate with other solutions like Cyberoam, I have found Fortinet to excel in various aspects. For instance, its intrusion detection capabilities stand out, providing instant alerts compared to some firewalls that take up to 24 hours. While I can't quantify percentages, Fortinet's performance, especially in areas like responsiveness, has been notably better in my experience.

How was the initial setup?

Setting up FortiGate NGFW was straightforward, with some considerations during the migration process. Migrating from an old firewall required meticulous rule review and manual configuration. Ensuring adherence to best practices and testing in a beta environment were crucial steps. We also coordinated with our ISP to clear the ARP cache for a smooth transition. Despite a minor misconfiguration leading to an issue, we swiftly addressed it over a weekend with minimal impact. Regular backups and failover tests added an extra layer of assurance. A team of three people deployed it. The deployment and migration from the old firewall to FortiGate took approximately one month. To ensure a smooth transition for our 24/7 operations, we invested extra time for thorough testing and rule validation.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing costs for FortiGate are quite reasonable, especially for an SMB like ours. While solutions like Check Point and Palo Alto are excellent, Fortinet's affordability played a significant role in our decision-making process.

Which other solutions did I evaluate?

FortiGate for SMBs impressively covers most features, and in my experience with Cisco, Symantec, SonicWall, and others, FortiGate stands out. It has exceeded my expectations. While I haven't explored Check Point due to budget constraints, FortiGate's pricing makes it a top choice. Palo Alto and Check Point are excellent but would likely have been my preference if pricing aligned. Overall, FortiGate has been a standout performer in terms of features and value.

What other advice do I have?

For those starting with FortiGate NGFW, my advice is to thoroughly explore its features. I recently recommended it to a healthcare entity due to its effectiveness and user-friendly interface. The fact that they already had Fortinet in another enterprise speaks volumes about its reliability and performance. Overall, I would rate it as an eight out of ten.