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Reviews from AWS customer

35 AWS reviews

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234 reviews
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4-star reviews ( Show all reviews )

    reviewer2667480

A cost-effective solution with excellent security and easy policy configuration

  • April 09, 2025
  • Review provided by PeerSpot

How has it helped my organization?

I see several benefits of using Fortinet FortiGate. When it comes to deploying the solution, it is easy. It allows customers to quickly get up to speed with their day-to-day tasks, minimizing mundane requests. Additionally, the support regarding upgrades and hardware failures has been above par.

Fortinet FortiGate helps to remediate threats more quickly. 

Fortinet FortiGate helps to reduce the mean time to respond when it is properly integrated with proper tools. For example, with email and other automation capabilities, it has reduced to under an hour for me. 

Fortinet FortiGate helps to consolidate tools and applications by offering web control, email protection, routing, firewalling, and extending to switching and wireless on the same management platform.

Fortinet FortiGate is good for helping you secure and protect mission-critical data. It is also good for protecting your edge.

When it comes to security, Fortinet is excellent in terms of how updates are done when there is an incident globally or there's a new variant of any IOCs. It is quite up-to-date.

What is most valuable?

I find application control, logging and reporting, and ease of use valuable. I find the ease of configuring specific policies to be the most valuable feature of the Fortinet FortiGate firewall.

What needs improvement?

The solution could be improved by addressing limited local reporting. It requires obtaining the FortiAnalyzer for proper visibility because you can't do much from a reporting perspective with just the firewall alone.

In terms of convergence, it is a good solution, but it can be better. FortiGate has the capability to support their switching and wireless platforms. They are quite excellent on their wireless side, but I found a couple of gaps in terms of how FortiGate integrates with their own switching platform. There are some gaps there.

For how long have I used the solution?

My experience of working with Fortinet FortiGate is approximately 10 years.

What do I think about the scalability of the solution?

It caters to all with different units, such as from five users to a model that supports telcos or huge enterprises. Depending on the size of your organization, you end up getting the correct fit of the model, and they have the same capabilities. The variation comes in terms of the interfaces and throughputs, but from a security perspective, you get the same benefit, irrespective of whether you have an entry-level unit or an enterprise.

How are customer service and support?

Their support is quite effective. I would rate technical support from Fortinet a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I've had a chance to do a couple of deployments on the cloud. I've done deployments on private and public clouds. I've deployed it on-prem as an edge firewall or as a data center firewall. 

In terms of maintenance, like all firewalls, there is an aspect of upgrading based on new features and getting the latest updates from the signatures and IPS uploads that come along with it. That happens effectively in an automated way. Software upgrades are catered to during the support window.

What was our ROI?

The FortiGate firewall has helped to reduce the total cost of ownership.

It provides value for money and is quite competitive compared to other vendors, allowing you to achieve the proper ROI from investments.

What's my experience with pricing, setup cost, and licensing?

The pricing or licensing of Fortinet FortiGate is quite effective as it offers different bundles that aggregate most required features, while also allowing clients the option to select specific components alone.

Which other solutions did I evaluate?

The typical use case for Fortinet FortiGate as a firewall is because of the commercial aspects. It is competitive from a pricing perspective. There is ease of use compared to other vendors and effective vendor support for any issues.

What other advice do I have?

Anyone considering purchasing FortiGate's data center firewall should go for it because data centers require stability and proper performance, which the platform provides. I would recommend getting the latest unit for a longer shelf life as clients often buy nearly end-of-sale products, limiting their usability.

Overall, I would rate this solution a nine out of ten.


    Pravin Mandlik

FortiOS and solid security features make it very effective

  • April 09, 2025
  • Review provided by PeerSpot

What is our primary use case?

The typical use case for Fortinet FortiGate is perimeter security, which is why our clients use this solution.

We are an implementer of Fortinet solutions.

How has it helped my organization?

It works well to protect the edge. For protecting the edge, Fortinet FortiGate secures any data traversing the network back to the cloud or data center through encryption. I have found it easy to configure, which results in no problems.

The security services provided by Fortinet FortiGate firewall are among the best. They have been in Gartner's quadrant for a very long time, which always helps.

Fortinet FortiGate has been able to secure mission-critical data effectively. It secures our customer's network properly, so that's always beneficial.

The ability of Fortinet FortiGate to provide network and security convergence is impressive, as they have stable features including application control. They also have advanced routing policies that set themselves apart in network security. Their solutions gel effectively with a single console for management, which is a significant advantage.

What is most valuable?

FortiOS is quite good in my experience with Fortinet FortiGate, and it works very effectively and is stable for companies. The customers have given feedback that FortiOS has been very stable for a long time. 

From a feature standpoint, it's easy to set up if people want to try and set up VPNs and other configurations. Policy control is quite nice, and we have a lot of experience with this solution, which helps us a lot.

What needs improvement?

Their support can be better, and there should be better policies for immediate replacement in critical situations. Their replacement policy varies depending on the type of support subscription. With the standard support subscription, if the device goes down, the customer has to first ship the box, and then Fortinet sends the replacement. With the higher support, the customer has to ship the device after they have the replacement. It would be better for customers to get immediate replacements even with a standard subscription.

For how long have I used the solution?

I have more than 10 years of experience working with Fortinet FortiGate.

What do I think about the stability of the solution?

It is very stable. I would rate it a ten out of ten for stability.

What do I think about the scalability of the solution?

If you size the solution correctly based on the customer's network, number of users, and throughput required, there is no problem regarding scalability, so I would rate it a nine out of ten for scalability.

We have small, medium, and large customers who have opted for Fortinet FortiGate.

How are customer service and support?

I would rate technical support from Fortinet an eight out of ten. Their technical support can be improved slightly as we sometimes experience delays in support for urgent customer needs.

How would you rate customer service and support?

Positive

How was the initial setup?

The typical deployment model for Fortinet FortiGate is mostly on-premises. However, there is a virtual appliance available for cloud setups, but in India, most of the sales are for on-premises appliances.

What was our ROI?

Fortinet FortiGate definitely reduces the total cost of ownership because it offers better management capabilities through a single platform. Its widespread use makes skill sets more available, making it much more cost-effective for customers than other products which may require higher resource costs.

What's my experience with pricing, setup cost, and licensing?

It is more affordable than Check Point and Palo Alto. Another thing is that all the features and the OS remain the same irrespective of the size of the device.

Pricing-wise, Fortinet typically provides one-year support with the firewall appliance. There is also an option for three years which is how their licensing works. They also offer add-ons for features to keep more logs or data, which is standard across their competitors as well.

The price-to-performance ratio for using Fortinet FortiGate is always better compared to any other competitor, so they are rated better than the likes of Check Point or Palo Alto.

What other advice do I have?

The network availability improves when implementing a Fortinet solution; it's definitely much better for a customer compared to having no solutions in place. They are affordable overall.

I would rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises


    Alexandre Menezes

Improves security and network distribution

  • April 07, 2025
  • Review provided by PeerSpot

What is our primary use case?

Fortinet FortiGate is used just to manage our network because our network is managed by another company. I work in a small to medium-sized industry.

What is most valuable?

Fortinet FortiGate is used to prevent security failures. Since implementing the solution, we have seen improvements in security and in the distribution of our network.

What needs improvement?

In my opinion, Fortinet FortiGate could be improved by making the appliance smaller than what we have here, as it is pretty big.

For how long have I used the solution?

We have been using Fortinet FortiGate for three or four years.

What do I think about the scalability of the solution?

Fortinet FortiGate is better for large enterprise networking compared to MikroTik because we have about 100 people using our network, and we have had few problems compared to the time we were using MikroTik, which didn't work for us as well as the Fortinet FortiGate 200D does.

How are customer service and support?

We never have any issue or problem that hasn't been solved in two or three hours. The quick resolution of issues with Fortinet FortiGate is due to the support of the company and the fact that the equipment is easy to work with. Fortinet FortiGate does not require a lot of maintenance.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have been using Fortinet FortiGate for three or four years, and before that, we used MikroTik. We switched to Fortinet FortiGate because the company that provides service for us started to work with Fortinet FortiGate as a partner, and they showed it to us. We liked it, and we started to use the Fortinet FortiGate solution.

How was the initial setup?

The initial setup for Fortinet FortiGate was pretty easy, and they completed it in one hour and a half.

What about the implementation team?

Two people worked to support us on Fortinet FortiGate. One of their job roles was manager, and I don't know the other role.

What other advice do I have?

My advice for people thinking about using Fortinet FortiGate is that you have to try to understand your necessities first. Make a comparison with other players in the market and have a good company to manage the equipment if you don't have the competence to do it yourself, preferably a third company that does this for you. 

I would rate Fortinet FortiGate an eight out of ten.


    reviewer1729623

Offers diverse features for threat detection and operational efficiency

  • April 07, 2025
  • Review provided by PeerSpot

What is our primary use case?

Generally, government and PSU, diamond companies, textile companies, and chemical companies are using Fortinet FortiGate in the Gujarat segment. We are also working with the Fortinet FortiSwitch and Fortinet AP. 

What is most valuable?

Fortinet FortiGate has SD-WAN, FortiView, antivirus, sandbox, and IPS, which are generally well-known features. Fortinet FortiGate has a threat detection capacity compared to other vendors.

What needs improvement?

Fortinet technical support is lacking, as OEM support is slightly better. Improvement in their technical support could include response time as well as having more technically sound people in tech support.

For how long have I used the solution?

I have more than 12 years of experience with Fortinet FortiGate.

What do I think about the scalability of the solution?

This product is very scalable because Fortinet offers models ranging from thirty gigs to six thousand series and also offers solutions as VMs, making it highly scalable.

How are customer service and support?

Their support could be better.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We are working with both Fortinet and Check Point. Fortinet FortiGate is better compared to Check Point because I have worked with the Check Point model CP15,500.

What was our ROI?

Financial and operational ROI from Fortinet FortiGate is very fine compared to other products.

What's my experience with pricing, setup cost, and licensing?

There is no challenge in Fortinet FortiGate pricing. There is a little bit of extra cost for FortiManager and logging and reporting solutions. Fortinet can offer solutions such as FortiAnalyzer and FortiManager for free for SMB customers.

What other advice do I have?

We are not working with AI features in Fortinet FortiGate, but from my knowledge, FortiGuard is using AI tools for threat intelligence and protection. 

We recommend Fortinet FortiGate to other businesses with similar security needs. 

I would rate Fortinet FortiGate an eight out of ten.


    NilsPaley

Firewall functions have improved security with threat prevention and VPN capabilities

  • February 18, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use the FortiGate firewall for ordinary firewall functions, including SSL inspection, VPN, and site-to-site VPN.

What is most valuable?

The most valuable features of the FortiGate firewall include SSL inspection, VPN functionality, and threat intelligence features for preventing threats. These features are essential and provide significant functionality for our organization.

What needs improvement?

There should be more testing before releasing software since it can be a little buggy sometimes when new features come out after updates.

For how long have I used the solution?

I have been working with the FortiGate firewall for many years.

How are customer service and support?

I am satisfied with Fortinet support. Usually, it is fast and provides advice effectively.

How was the initial setup?

The initial setup of FortiGate was an easy process. It took about three months for a full deployment across the entire organization.

What was our ROI?

The FortiGate firewall provides good value for the money. It usually is cheaper than the competition, contributing to cost savings.

What's my experience with pricing, setup cost, and licensing?

The pricing of the FortiGate firewall is good. It offers cost savings as it is generally cheaper than the competition.

Which other solutions did I evaluate?

Palo Alto is an alternative solution. While it may be better for filtering and category white-listing, especially in areas like banking, it is more expensive than FortiGate.

What other advice do I have?

Overall, I would rate FortiGate an eight out of ten. 

For some use cases like banking, Palo Alto may perform better due to its filtering capabilities.


    Rishad-Ahmed

Strong network security that's enhanced with an easy setup

  • January 15, 2025
  • Review provided by PeerSpot

What is most valuable?

One valuable feature of FortiGate SWG that has significantly enhanced my network security is IPS.

What needs improvement?

I would rate the technical support of Fortinet a six or seven out of ten. It is not very helpful. I would like to see improvements in their support.

For how long have I used the solution?

I have used the solution for six to eight months.

What do I think about the stability of the solution?

Fortinet SWG is a stable solution, and I would rate it eight, indicating it is good.

What do I think about the scalability of the solution?

I think the scalability of FortiGate SWG is okay. It meets the growing demands of my network and goes hand in hand with security.

How are customer service and support?

I find the technical support of Fortinet to be not very helpful.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I am working with Fortinet for SASE and am familiar with FortiGate.

How was the initial setup?

I handled the installation myself, and it can be installed by one person.

What was our ROI?

It is too early to discuss any financial benefits or cost savings from using FortiGate SWG.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, I would rate the pricing for FortiGate AWG as nine, which is perfect.

Which other solutions did I evaluate?

I am working with Fortinet and another vendor simultaneously.

What other advice do I have?

I rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises


    reviewer2618586

Enhance reporting and operational efficiency with detailed insights

  • December 12, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use FortiAnalyzer for reporting. It provides log management solutions for my enterprise, which is in the manufacturing sector.

What is most valuable?

FortiAnalyzer's capability to provide detailed reporting based on various criteria is highly valuable. It allows for better log management in my enterprise. The IPS functionality and the reporting capabilities of FortiAnalyzer also help in maintaining efficient operations.

For how long have I used the solution?

I have around three years of experience with Fortinet solutions.

What do I think about the stability of the solution?

The solution has been very stable.

What do I think about the scalability of the solution?

I must select the right size firewall to match my traffic flow rate. It is important to pick a large enough firewall to meet the site's specific needs. Like any hardware, it has finite scalability restrictions.

How are customer service and support?

I have been satisfied with FortiGate support. Even though I work through a managed provider, I believe FortiGate provides good support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

At my last company, I switched from Cisco to FortiGate due to performance and functionality.

How was the initial setup?

My service provider manages the setup, so I do not have direct experience with the initial setup.

What about the implementation team?

My implementation is managed by a third-party provider, and I do not handle equipment directly.

What was our ROI?

It is hard to measure, but the return on investment with Fortinet has been good with improvements in operational impact.

What's my experience with pricing, setup cost, and licensing?

The hardware is competitively priced.

Which other solutions did I evaluate?

I switched from Cisco due to performance and functionality improvements with Fortinet.

What other advice do I have?

I never rate anything a perfect ten. There is always room for improvement in any product. I rate the overall solution a nine out of ten.


    JeroenRamaker

Powerful bandwidth control and seamless connectivity management

  • November 15, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use Fortinet FortiGate IPS for firewall applications, VPNs, dial-up VPNs, and different types of connectivity, specifically on-site to site VPNs and for securing networks. 

It's not just regular firewall applications; I use it on a ship to manage bandwidth by controlling website access and blocking high bandwidth-demanding applications like gaming.

What is most valuable?

Fortinet FortiGate IPS allows me to block certain applications, which is valuable in managing bandwidth on a ship. The IPS enables controlling and securing networks. I appreciate FortiGate for its reliable, powerful, and flexible setups. Even smaller boxes perform with great power, which is crucial for my operations. FortiGate's chips make it very fast and integrate virtual firewalls, simplifying complex setups.

What needs improvement?

Fortinet FortiGate could improve their documentation on forward error correction and failover technologies. 

Additionally, better documentation and applications for SD WAN setups, especially for satellite-based internet like Starlink, would be beneficial. This area is vital, and they have not capitalized on it compared to competitors like Peplink.

For how long have I used the solution?

I have been using Fortinet FortiGate IPS for about five to six years. Before that, I was using WatchGuard.

What do I think about the stability of the solution?

I would rate the stability as a nine out of ten. There was only one instance where I had to restart FortiGate due to it running out of memory.

What do I think about the scalability of the solution?

FortiGate is easily scalable and I would rate it a nine out of ten. It works well with additional endpoints and global networks.

How are customer service and support?

I have minimal direct experience with Fortinet customer support as I usually find solutions online. However, in my encounters, documentation available is rated an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, I used WatchGuard. I switched to Fortinet since WatchGuard was more complicated. Fortinet offered powerful applications and built-in features that made my life easier.

How was the initial setup?

The initial setup was straightforward. Fortinet has thought well of the user experience, making it user-friendly to implement.

What about the implementation team?

I have a few other sites working with me, involving IT technicians to establish connections. It's a collaboration with some remote sites and a handful of people.

What was our ROI?

FortiGate's ease of implementation relative to WatchGuard saves time and ultimately provides a higher return on investment.

What's my experience with pricing, setup cost, and licensing?

Fortinet is competitively priced. It is neither particularly cheap nor expensive compared to other products like WatchGuard. The pricing and performance are better, making it a viable choice.

Which other solutions did I evaluate?

I evaluated Peplink for SD WAN solutions that offer more high-tech features than FortiGate.

What other advice do I have?

I would rate FortiGate a nine out of ten overall. To avoid losing market share, Fortinet must focus on satellite-based internet solutions such as Starlink.

Which deployment model are you using for this solution?

On-premises


    Fabricio Nonato

Robust user management and bandwidth control with an easy setup

  • November 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

The company uses FortiGate to offer protection for clients transitioning from MPLS to Internet, ensuring security for this new type of connection. In Brazil, clients typically seek protection, and FortiGate is used to offer such solutions. We start with this new kind of connection, explaining and training clients about the product.

How has it helped my organization?

With the FortiGate solutions, I see a benefit in controlling the bandwidth and managing users' access. It's important for leading the market and helping IT managers use the solution.

What is most valuable?

The common valuable feature for FortiGate is its UTM functionality, which includes various features under a license that is commonly implemented. FortiGate is widely used across fifty percent of the solutions in Brazil, making it a prevalent choice for many clients. It's beneficial because it allows the orchestration of networks with multiple vendors like Huawei, Cisco, and Juniper.

What needs improvement?

Improvements could be made when companies expand and need better equipment and more licenses. Additionally, a way to upgrade equipment when increasing Internet bandwidth is necessary. Companies often have to quickly close negotiations due to exchange rate changes affecting budgets.

For how long have I used the solution?

I have had about five years of experience with FortiGate.

How are customer service and support?

FortiGate offers good support, especially for telcos that have engineers inside the SOC to provide solutions to problems.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, I worked with FortiGate. Now, I am studying to use Huawei. My current company has various solutions, though their firewall is not as developed. FortiGate is known for its firewall solutions, however, with Huawei, it’s a hard work to establish the offering.

How was the initial setup?

The initial setup for FortiGate is straightforward and easy. The company frequently conducts meetings to present their solutions in Brazil, helping to streamline the process.

What was our ROI?

Using FortiGate has enabled us to increase security, control user access, manage bandwidth, and enhance the ability to provide a variety of operations solutions to clients.

What's my experience with pricing, setup cost, and licensing?

We work with a price list that changes every three or six months, however, we purchase in dollars. The exchange rate between the local currency and dollars affects the budget of our clients, so we need to quickly close negotiations.

Which other solutions did I evaluate?

The clients in Brazil often use Fortinet, given its familiarity and integration with existing networks comprising vendors such as Huawei, Cisco, and sometimes Juniper.

What other advice do I have?

It’s crucial to understand the client’s necessity first and implement only the solutions needed initially, expanding later with more solutions as required.

I'd rate the solution nine out of ten.


    reviewer890418

Enhancing network protection with advanced firewall and VPN features

  • November 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the FortiGate Next Generation Firewall for our customers. We mainly utilize firewall and VPN features.

How has it helped my organization?

The solution has helped us protect our customers' networks effectively due to its firewall and VPN capabilities.

What is most valuable?

The firewall and VPN features are the most valuable in protecting our customers' networks. The stability of the product is also appreciated.

What needs improvement?

I would like to see improvements in the IPS/IDS feature to enhance protection against attacks from attackers, including ransomware protection.

For how long have I used the solution?

I have been using FortiGate Next Generation Firewall for about five years.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

We don't need scalability because our customers are small companies.

How are customer service and support?

We do not use FortiGate support directly; we must use distributor support.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The pricing of FortiGate Next Generation Firewall is competitive. The licensing cost is approximately thirteen thousand.

Which other solutions did I evaluate?

We evaluate Palo Alto against FortiGate, and would be considering it if the price is lower.

What other advice do I have?

I would rate FortiGate Next Generation Firewall an eight out of ten. I would like to see AI capabilities in the future.

I'd rate the solution eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other