Fortinet FortiGate Next-Generation Firewall
Fortinet Inc. | 7.0.15Linux/Unix, Other 7.0.15 - 64-bit Amazon Machine Image (AMI)
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Not operationally ready with autoscaling.
Tried the cloud formation template for autoscaling and found the worker node was not working. Logs showed it crashing out when trying to do an API call to the Firewalls. Updated the worker code, started again, and crashed again.
Without the worker node your not even getting the two on demand nodes sync'd.
Traceback (most recent call last):
File "./Fortigate.py", line 3504, in
exit(main())
File "./Fortigate.py", line 2882, in main
rc = ChangeDHCP(fgt, 'apiadmin', encrypted_password, verbose, debug)
File "./Fortigate.py", line 721, in ChangeDHCP
values = status.json()
File "/usr/lib/python2.7/dist-packages/requests/models.py", line 651, in json
return json.loads(self.text or self.content, **kwargs)
File "/usr/local/lib64/python2.7/site-packages/simplejson/__init__.py", line 516, in loads
return _default_decoder.decode(s)
File "/usr/local/lib64/python2.7/site-packages/simplejson/decoder.py", line 370, in decode
obj, end = self.raw_decode(s)
File "/usr/local/lib64/python2.7/site-packages/simplejson/decoder.py", line 400, in raw_decode
return self.scan_once(s, idx=_w(s, idx).end())
simplejson.scanner.JSONDecodeError: Expecting value: line 1 column 1 (char 0)
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Impossible to get support
1. I have a fortinet account
2. I have my serial number for the Fortigate VM (directly copied from the Fortigate Console - I know it is correct).
I click on the contact support link mentioned under the Support section of the AWS marketplace listing. It asks me to login. I login with my fortinet account. I try to create a technical support ticket. To create a ticket, it asks for a serial number. I enter the serial number but it says the serial number is invalid (i took the serial number directly from the Fortigate console, so I know it is correct).
In my Fortigate Admin screen, I try to "register" the product - every time i register, it says "Unknown Error".
My issues are the following
1. I cant register the product with my fortinet account - I get an "An Unexpected Error Occurred" message.
2. Because I can't register the product with my fortinet account, I am unable to submit a support ticket. When I try to create a support ticket in the portal, it says "Invalid Input Data. The Serial Number is Not Registered."
So how are we supposed to get support?
Unable to access any documentation to get started
Sorry but I couldn't even get out testing going. The documentation links failed, setting up support account failed and, well, no way to actually look at the product. May be good but no way to tell if support information is not available to even get started.
Login Never Worked
The instance ID was never accepted as the password. I messed with it for an hour thinking it was just that poorly documented. Turns out it is more likely to be that poorly implemented.
can't login
I can't login to the FortiGate Console with instance id as the password.
Probably because my AWS account has longer IDs for EC2 instance.