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AWS FreePBX v16 with included Technical Support

TheWebMachine Networks | 16.3

Linux/Unix, CentOS 7.8 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

34 AWS reviews

    rickl

Great service

  • March 09, 2016
  • Review verified by AWS Marketplace

We had an on-premise freepbx server which worked great for 2 years until it got hacked. The restore process upset some config files and we figured for the same cost we could just move to the cloud and be able to have multiple sites working off one system. Worked great. You need a bit of networking knowledge to be able to set it up yourself but by no means do you need to be an expert.

The only complaint I'd have is that the minimum server available is actually quite powerful and this increases cost a little. The monthly software fee is also relatively high given that the software is open source. If you have 7-10 users minimum then it is very good value. Any less than that you might be better using a shared service.


    Azoomee

Instance Crashes

  • February 05, 2016
  • Review verified by AWS Marketplace

The software installed seems very complete. It was easy to get going but I get about 20 minutes out of it before the instance crashes and I'm unable to connect via SSH, HTTP etc... Not really very reliable..


    ThinkREG

Amazing Support

  • February 02, 2016
  • Review verified by AWS Marketplace

We are a small company of 7 people, and the phone system has long been the bane of my existence. We moved to a pbx in 2005, and we made changes as little as possible. Once phones were working, don't look at the pbx funny, don't speak to it badly. Just leave it alone.

We actually paid a company a few years back to migrate our system to AWS, and that has worked ok, but was not a fully supported product. Recently, the drive became full, and the system became completely inaccessible. Hence, that forced migration to a new system, and needing to be up and running as quickly as possible.

I started on this myself. Fairly familiar with the FreePBX interface, but had some trouble getting voice to work. (If you have ever set up a pbx behind a firewall, I don't have to explain this to you. IT'S A PAIN.) Emailed TheWebMachine, and got a reply back from Mike. We booked out an hour, I granted him access to my machine, and phones were up and running in less than an hour. VERY KNOWLEDGEABLE. Also explained how their instance is set to auto resize the voicemail drive (so we can't get locked out like on our old system.) Really happy with this solution doesn't say enough.


    Michael Lubieniecki

Great AMI with Perfect Customer Service

  • October 15, 2015
  • Review verified by AWS Marketplace

I'm quite new to AWS and actually started using it not that long ago. Mike from TheWebMachine has been quite supporting in providing assistance when needed. Coming from a Trixbox background to FreePBX, I had several teething issues but Mike has been nothing but helpful. I would highly recommend this subscription AMI for those looking for a well made, quality configured FreePBX system.