Barracuda Email Security Gateway - PAYG
Barracuda Networks | 9.2.1.002-20240209Linux/Unix, Other 2.4.9 - 64-bit Amazon Machine Image (AMI)
External reviews
External reviews are not included in the AWS star rating for the product.
Ongoing intermittent outages
We have been using the Barracuda Email Security Gateway for several years.
We are using the lowest tier of the appliance since we don't have many email accounts. The appliance is regularly running out of memory (according to the support team) and their proposed solution is to throw more money at the problem by upgrading to the next higher tier. We are already paying thousands of dollars per year so this is not an acceptable solution. Unfortunately the market is thinly spread at the moment but we'll try to find an alternative as soon as possible.
- Leave a Comment |
- Mark review as helpful
Barracuda is the spam filter that large or complex organizations should avoid.
What do you like best about the product?
Because it's lacking many features, and doesn't offer much granularity with the ones it does, Barracuda is relatively simple to learn and use. Their support, though usually not helpful, is also offered 24/7 for that extra piece of mind.
What do you dislike about the product?
Regrettably, I've had too many incidents and outages caused by Barracuda. For a while, Barracuda didn't even have a method to communicate their own outages adequately, The majority of my disappointment lies with the training/knowledge of their support staff. In the past, I've opened multiple tickets with the same source issue, only to be given completely different solutions.
What problems is the product solving and how is that benefiting you?
Barracuda is currently used to filter our emails, both inbound and outbound. When working correctly and with the additional "ATP" subscription they offer, their solution does offer adequate spam/virus filtering.
Recommendations to others considering the product:
If you are a large or complex organization, I would suggest looking at something that offers more granular features and supports complicated mail routing.
showing 1 - 2