Sean

Unable to use product due to poor support

• November 19, 2017
• Review verified by AWS Marketplace

The product itself seems truly great... I was excited to test it and was fairly ready to purchase it. The installation process was smooth and the initial launch of the gateway was successful.
However, that is where the process hit a roadblock - my AWS launch/registration apparently didn't make it to Riverbed, and I could not login to their cloud-based service to maintain the newly launched gateway.
I contacted the company several times over the course of a week, all the while incurring AWS EC2 instance charges, and no one could figure out how to create a customer account for me and/or tie the gateway to that registration, nor provide me with an alternative solution.
I've since terminated and cancelled the subscription and am using a competing VPC peering product without issue.
I hope my case is isolated, and hope it prompts a review of their potentially faulty AWS marketplace integration.

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