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Sophos UTM 9 Standalone or HA (PAYG)

Sophos | 9.712

Linux/Unix, Other 9.712 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

16 AWS reviews

External reviews

76 reviews
from G2

External reviews are not included in the AWS star rating for the product.

1-star reviews ( Show all reviews )

    Brian O Mahony

Avoid like the plague

  • March 15, 2018
  • Review verified by AWS Marketplace

I would give this a 0-star review if I could.

An entire two day's config was dropped from the system, which broke a production VPN. I contacted support to be given the run around [still looking for license details that are not provided, even though we have multiple sites with paired licenses connecting to the device in AWS].
Also I can no longer connect to AWS DNS servers from the device, which is shocking. It seems to have changed config overnight, without rebooting.

Unfortunately this is in production but I am actively looking for a replacement. This is a pile of rubbish, while having the audacity to charge a couple of grand for absolute crap.

Stay away. You have been warned. You can see all reviews since 2015 have been 1 star reviews, and a number of the others prior to that look dubious.


We stop using this product, after put it on production for 2 weeks

  • March 17, 2017
  • Review verified by AWS Marketplace

The IPS feature seem not working, and after we config ssl vpn on it according to the manual. the whole office cannot access to all infrastructure instances.

We try to roll-back the configuration that we have back-up, things still not work.

So we have to remove it.


Hi Phoenixict,

We are committed to helping you have a great user experience. We can help you configure IPS and SSL VPN, as well as walk you through how to perform a rollback. Please send us email at and we will coordinate a time to help you.

Thanks Sophos.


OK to poor depending on what capabilities you are looking for

  • August 22, 2016
  • Review verified by AWS Marketplace

The product has lots of issues which are not apparent if you only going to use it in a non-demanding environment and might also not be apparent in the actual appliance version. In the AWS environment though it needs lots of work which Sophos doesn't seem eager to do anytime soon in fact in some forums it looks like it has taken Sophos over 5 years to implement some changes. I had high hopes for the product when I first started using it but as I have used more and more it seems that Sophos management is not willing to pay attention to the details nor is willing to fully test the product before declaring it ready for production.

Reply from Byron Watson at Sophos 08/24/2016

Hi secgeek,

Thanks for the feedback. We’d love to chat with you to understand where we can improve, and if we can help you out. Our UTM with support for Auto Scaling may be a better fit for your environment, as it offers more integration with AWS. Your feedback is very important to us, as is the feedback of all of our customers. Would you please reach out to us at Look forward to hearing from you.


Byron Watson, Sophos SA


Piece of Junk

  • July 15, 2016
  • Review verified by AWS Marketplace

Not an easy deployment and pretty much ZERO support. My company would have made the investment in Sophos if they could adequately support their offering. But i guess Sophos isn't interested in that!

Reply from Rich Vorwaller at Sophos 08/24/2016

Hi clinux,

We are definitely interested in supporting you on AWS, or at least hearing how we can improve our products for you and other customers. Please email us at We can set up a time to discuss your experience, determine a way to resolve your issues, and answer any questions you may have.


Rich Vorwaller, Senior PM


External ELB and TLS Does Not Work - Support is a Joke

  • September 01, 2015
  • Review verified by AWS Marketplace

I want to give this product a good review but cannot. Setup was relatively easy but if you require external AWS ELB (Elastic Load Balancing) AND TLS (i.e. no TLS termination) then this product does not appear to work.

But more than the TLS issue, after a week of going back and forth with email based Sophos support that don't appear to read or understand English AND don't call when they say they will call - I have given up.

Prompt and accurate support is important for any product that will be supporting your production systems and from my experience, Sophos has failed miserably in this area.

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