Great product, easy to use
We chose to go with the Elastic Cloud service because the setup was incredibly simple, and we where up and running in minutes. Everything we had done locally was easily transferred up into the cloud service, and in about half an hour we went from a locally running install to a fully functional cloud install.
My only complaint was that I used my email to sign up (I'm an architect) however our support team wanted it transferred into their email when we went live and there is no way to change the primary email after the fact.
That is honestly the only thing I can complain about, other then that it has been remarkably stable, easy to work with, and does exactly what you want it to.
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Configuration Flexibility was the determining factor.
Elastic Cloud gave us more flexibility and control than the AWS ElasticSearch and the ability to manage it within our AWS market account. Having x-pack available for security and monitoring and ability to customize the configuration for Slack notifications and alerts.
X-pack functionality is a game-changer
Being able to use X-pack functionalities like security, monitoring and alerting has made it much easier for us to secure and optimize our elasticsearch experience. Role-based access control (RBAC) that is part of X-pack security was an essential part of our decision to move to Elastic Cloud.