Enterprise Alert 2016
Derdack | 6.2.3Windows, Windows Server 2012 R2 w/SQL Express 2014 6.3.9600 - 64-bit Amazon Machine Image (AMI)
Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Easy to use and alot of options
What do you like best about the product?
- The interface is easier to use than most of the competitors
- Alot of possibilities with the schedules
- There are alot of usefull sources (SCOM, HPOM)
- Mobile app for easy and fast insights in the alerts
- Alot of possibilities with the schedules
- There are alot of usefull sources (SCOM, HPOM)
- Mobile app for easy and fast insights in the alerts
What do you dislike about the product?
- It looks a bit outdated.
- We tried to get an other voice to work but it's not possible for our language.
- We tried to get an other voice to work but it's not possible for our language.
What problems is the product solving and how is that benefiting you?
One channel for our important alerts so the right people get alerted.
- Leave a Comment |
- Mark review as helpful
A great business partner that understands the complexities of alert notification
What do you like best about the product?
They are continually improving and taking feedback from customers. In this arena of notifications there are so many possibilities with today,s mobile connected world and Derdack is there helping you implementing these technologies to insure your end users are getting the notification when and how they want.
What do you dislike about the product?
Only wished they were around sooner than using legacy systems like Telalert or Xmatters. p
What problems is the product solving and how is that benefiting you?
We are using EA as a platform to proactively notify our clients at critical times for business and system alerts. We system enable to informed of possible issues in the infrastructure and critical incident tickets in ServiceNow.
Recommendations to others considering the product:
If your looking for a robust flexible system for alerting and escalation notification this is the product for you.
Derdack Enterprise Alert as primary alerting system
What do you like best about the product?
The fact that Derdack keeps on chasing the 24/7 support engineer when he doesn't directly answer makes us never break the SLA of our support contracts. Besides this, the possibility to connect to SCSM, SCOM and OMS gives us everything we need.
What do you dislike about the product?
The on-call calender can be a little bit unclear at first. Adding a replacement or a stand-in is possible, but I would love to see this getting easier to understand for my colleagues as wel.
What problems is the product solving and how is that benefiting you?
We needed a way to provide reliable 24/7 support for our customers. Using SCOM, OMS and Derdack gives customers the possibility to create P1 incidents that actually trigger Derdack. Besides this, Derdack also gets triggered by SCOM incidents, which gives us true incident monitoring 24/7.
Recommendations to others considering the product:
Derdack gives as all we need concerning alerting and automating solutions. We fully rely on it for our 24/7 support.
Enterprise Alerts fits in all verticals
What do you like best about the product?
That we can implement it in different verticals and are not limited to IT. We installed Enterprise Alert in the financial sector, government organizations, hospitality,..and for different kind of applications.
What do you dislike about the product?
It's very easy to install and maintain, which makes the number of hours customers are ordering limited.
What problems is the product solving and how is that benefiting you?
I centralized the communications of different kind of alerts, technical, fire and IT for several customers in hospitality. For a very big international organization based in Brussels Enterprise Alert is THE call-out solution. They now can inform with one click in a very shourt notice a lot of people and also have immediate feedback if the destination accepted the message.
Simple and reliable incident notification
What do you like best about the product?
The simple calendar view to swap a shift or just fill in a stand in for a couple of hours. The large amount of notifications options; Mobile App / phone call / E-Mail / SMS / .. with that the possibility to setup the order of the notifications. First an Push message and when that doesn’t get acknowledge a phone call etc.
What do you dislike about the product?
That Derdack sometimes wakes me up in the middle of the night
What problems is the product solving and how is that benefiting you?
The biggest benefit is the mobile App and running automated tasks from there. This saves me a huge amount of the time not having to logon to my machine, or even bringing my machine with me during non-working hours.
Enterprise alert review
What do you like best about the product?
I enjoy how easy the application is I can follow the program and don’t feel like it’s to complicated to use or explain to other coworkers how to use it
What do you dislike about the product?
I feel like sometimes depending on my connected source the program can run faster or slower just want is all to run smoothly
What problems is the product solving and how is that benefiting you?
Most business problems are solved with the communication aspect of enterprise alert. Makes my everyday tasks easier
Great Notification System
What do you like best about the product?
I like how the program is organized, efficient, and alerts me and the employees.
What do you dislike about the product?
I think it has a lot of features it can be overwhelming. I have not tried all the options yet.
What problems is the product solving and how is that benefiting you?
We are currently trying the program to keep trak of our computers, laptops, iPads, technology, and the troubleshooting the IT/Computer specialist at our school completes.
Great to use
What do you like best about the product?
I enjoy the ease and organization it provides.
What do you dislike about the product?
Some items can be glitchy but when refreshing it works fine.
What problems is the product solving and how is that benefiting you?
We are solving communication and organization.
The best alert system out there
What do you like best about the product?
Enterprise alert has always managed to come in handy precisely when I need it to.
What do you dislike about the product?
Sometimes it is hard to use or takes a long time to load.
What problems is the product solving and how is that benefiting you?
This is helping with reminders and alerts of important events.
A definite must to keep your systems running smoothly.
What do you like best about the product?
It does continuous monitor of the call systems so our IT can be alerted if anything goes wonky.
What do you dislike about the product?
I've seen nothing to dislike. This solves all sorts of problems that most companies don't think they need to address until its too late.
What problems is the product solving and how is that benefiting you?
This gives you a heads up before you systems have crashed and you have a que full of angry customers to deal with on top of a down system. This way, your IT is already on the job doing work before it were to even crash.
Recommendations to others considering the product:
This monitors your system and sends alert notifications by voice, text, push, email and IM. You are literally never out of touch with this.
showing 31 - 40