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Excellent service from SearchStax
What do you like best about the product?
Very patient and professional client management team.
What do you dislike about the product?
SearchStax doesn't do a charity discount
What problems is the product solving and how is that benefiting you?
Search tool for our website
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Awesome products and services
What do you like best about the product?
Informative, well versed and super helpful team.
Great communications and customer/partner facing teams interactions
Great communications and customer/partner facing teams interactions
What do you dislike about the product?
Nothing- all works well and not items to dislike
What problems is the product solving and how is that benefiting you?
Managed Solr management now being fully solved via the service offering
In addition, coupled with SearchStudio product to deliver personalised, relevant and contextualised search results
In addition, coupled with SearchStudio product to deliver personalised, relevant and contextualised search results
Extremely helpful and easy to work with
What do you like best about the product?
They made our onboard process super easy
What do you dislike about the product?
None. It went great. Will use again without question
What problems is the product solving and how is that benefiting you?
Setting up Solr for our Sitecore Azure environment
Great product, even better support team
What do you like best about the product?
We ran into a few snags after our implementation partner rolled off the project. The SearchStax team has been incredibly responsive in solving our issues and educating us along the way.
What do you dislike about the product?
No downsides for us. They have exceeded our expectations and the speed of results is great. We drive our react components based on the solr server, and we have seen good speed test ratings on our site, which helps our SEO.
What problems is the product solving and how is that benefiting you?
They drive our site-wide search as well as our product and literature catalog results. We don't have any solr experts on our team currently, but thankfully SearchStax has had our backs.
service works great, and hasn't had down time event since I started the role i am using it with.
What do you like best about the product?
reliability, ease of use on web console.
What do you dislike about the product?
Honestly haven't reached a pain point yet.
What problems is the product solving and how is that benefiting you?
we have a need to unify search in a curated fashion for our various research at the university, and search stax helps put all the various info together
Stable product, works great in combination with Sitecore.
What do you like best about the product?
Customer service desk is easily reachable and always available, responds quickly to questions or issues and assists with the installation, which is complex in some scenarios.
What do you dislike about the product?
System is sometimes down, or slow when we push too much data. I had times it required a restart which cannot be done by the client. Would be nice if it can easily be scaled up or down or even restarted by the client.
What problems is the product solving and how is that benefiting you?
Primary used for Sitecore xdb indexing and search
Solr SaaS that works
What do you like best about the product?
Ease of setup and domain expertise in Sitecore
What do you dislike about the product?
Nothing I can name at this point. Setup and maintenance are easy
What problems is the product solving and how is that benefiting you?
We no longer have to worry about managing our solr instances locally.
Recommendations to others considering the product:
Ensure you have the right non-production setups.
Useful service, with a great team behind it
What do you like best about the product?
The onboarding experience is great; they have a very competent team running things who work with you to get the environment(s) set up & are genuinely happy to help.
What do you dislike about the product?
'There are some things you can't do yourself (where a custom Solr install is needed) however, you just have to ask them to do this for you & they'll sort it out quickly.
What problems is the product solving and how is that benefiting you?
We're using SearchStax as a SaaS solution to go with our Azure-based PaaS services. Without them, we'd have to have had a traditional VM in the mix, which we desperately wanted to avoid.
High performance and great support
What do you like best about the product?
The performance that we are getting from the search service is amazing after moving to Searchstax and the manual effort involved with managing the infrastructure has been reduced. We can now concentrate only on the application side and scalability is not a concern. The support from SS is amazing and we are getting on-time responses to the queries that we raise.
What do you dislike about the product?
We've migrated our service to SearchStax 6 months back and there is nothing we dislike currently. The monitoring dashboard needs a little bit of improvement as it's not easy to get the stats in one look and it's confusing.
What problems is the product solving and how is that benefiting you?
Scalability and Security
Great Service and Smooth Onboarding
What do you like best about the product?
During the presales process SearchStax brought the right folks to the table to inform and guide us regarding our solution to move our Sitecore SOLR implementation to SearchStax. Discussions were collaborative and very helpful. Our request to expedite the procurement and onboarding process was accommodated and smooth; one of the best executed integrations we have done. Further the tool itself is very easy to navigate, understand and configure. For the SOLR niche of the technology space, I would not hesitate to recommend SearchStax.
What do you dislike about the product?
No downsides to our engagement with Searchstax to note.
What problems is the product solving and how is that benefiting you?
Sitecore requires SOLR as an external dependency. SearchStax allowed us to remove a complex piece of dependent software (SOLR) from our environment. Without SearchStax not only would we have had to spend a great deal of time learning SOLR, we would have needed to dedicate internal IT resources taking away from other business value-add tasks. SearchStax has helped to reduce our TCO for our Sitecore enviornment.
Recommendations to others considering the product:
Take advantage of their presales meetings as they can get you heading in the right direction quickly.
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