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KloudGin Suite
What do you like best about the product?
KloudGin is easy to learn and easy to use.
What do you dislike about the product?
KloudGin sometimes does not sync well with our internal database.
What problems is the product solving and how is that benefiting you?
KloudGin routes our field orders to the internal system for distribution to the appropriate field department for resolution.
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Kloudgin application has created a one stop shop to track all my work orders and inventory.
What do you like best about the product?
I love the integration between GIS and Kloudgin. The system is very user-friendly both on mobile and browser applications. The team is always supportive of our needs and demands.
What do you dislike about the product?
There is no planning schedule module. You only see work orders in a calendar view when scheduled. I would like to see a planning calendar as well to help better schedule. I would also like to have the ability to drag and drop documentation from my computer to the application.
What problems is the product solving and how is that benefiting you?
Our Invoicing process has improved with the product. We have better traceability on invoices associated with the work. We recently launched the vendor portal, and that seems to be reducing administrative hours dramatically.
KloudGin is a great Field Service software for companies that new a flexible and custom solution
What do you like best about the product?
I like their custom development design and development team.
What do you dislike about the product?
I dislike the dashboarding and reporting which are are lacking.
What problems is the product solving and how is that benefiting you?
Routing trucks in multiple markets and tracking operations is made easy.
Recommendations to others considering the product:
If you outline your processes well and KloudGin will deliver a great solution and is always ready and willing to improve. Need to make sure to include dashboard and reporting requirements.
I would recommend KG to any business in our similiar industry.
What do you like best about the product?
Ability to audit WOs to verify billed...
What do you dislike about the product?
Occasional breaks in the flow of data into Intacct.
What problems is the product solving and how is that benefiting you?
Ensuring all WOs are billed and warehouse inventory management are two of the problems solved by KG.
KloudGin FS Suite Implementation
What do you like best about the product?
The Field Service Suite is very adaptable to cover different types of short and long cycle work orders and periodic inspections with digitized surveys with photo attaching capabilities in the field. It works offline, a must in areas with limited or no LTE service. What I like best is the KloudGin functional and technical teams helping us implement the software. Very knowledgeable resources and easy to work in partnership.
What do you dislike about the product?
Everything was well done and will implement without an issue
What problems is the product solving and how is that benefiting you?
KloudGin Field Service Suite replaces a long-term manual process of inspecting and recording observations and measurements of industrial machines and equipment in a utility facility.
Great app, great company
What do you like best about the product?
Very user friendly and works as designed. Great customer support.
What do you dislike about the product?
We would love more GIS features and options.
What problems is the product solving and how is that benefiting you?
Less paper, more automation, single application for different transaction types. Seamless integration with on-premise applications.
Recommendations to others considering the product:
Ask a lot of questions. For mobile users, take into consideration the long-term plan for mobile device replacement and support.
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