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External reviews

427 reviews
from G2

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    David C.

Multi Platform and Solid APM, but still third party.

  • May 19, 2022
  • Review provided by G2

What do you like best about the product?
I like that it supports multiple clouds seamlessly, and has a simple and straightforward installation process. The APM tools are bar none and a lot of effort was clearly put in to making information easy to find and visualizable.
What do you dislike about the product?
There's still an extra installation process, and the ins and outs of that process aren't made very clear in the quickstart or the docs themselves -- if I wanted to install this in a k8s cluster, what variables do I need to set? Do I REALLY have to mount a file'?

Also, the line between the various products (APM, synthetics, errors, etc) are not at immediately intuitive -- to me or to the devs on my team.
What problems is the product solving and how is that benefiting you?
The error reporting has been really handy. NRQL is solid and has made it easy to throw together dashboards that we check at least weekly.

Lower-urgency issues that used to go unsolved for weeks are now visible, which is a big deal for a small team like ours.


    Consumer Goods

Easy to identity problems

  • May 19, 2022
  • Review provided by G2

What do you like best about the product?
The user interface is easy to use and the graphs/charts are useful while troubleshooting. NR has helped us to find some of the problems and narrow it down to code level during severity1.
What do you dislike about the product?
I dont like managing user access management with v1. We need to migrate to v2. Very high close.
What problems is the product solving and how is that benefiting you?
I am trying to detect and resolve problems with during critical incident. We also need to corelate services.


    Retail

Splunk to New Relic - My Journey to Learning more about New Relic and Appreciating it more

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
- Search logs with the abiliity to see how often an issue is occurring
-Ability to search across multiple accounts
-Dashboard and tab option within dashboards
-Saved searches and drop down to navigate my previous searches
-The ability to add text within the dashboard
What do you dislike about the product?
-Difference between searching in Browse logs versus NRQL requires a different "language"/format
-Unable to see the raw log and surrounding events
-Unable to regex more than 5 values
-Unable to see the Total number of returned events when faceting
-Regex parsing issues with large events
-Unable to scroll on NRQL queries - Depending on screen size, I have issues where I can't see my charts so I have to view by image
-Unable to include a message with my alert
-Alerts are unable to be excluded within the interface for certain time periods
-
What problems is the product solving and how is that benefiting you?
We have been able to track and trend issues occurring in the field. There is a huge benefit to being able to pull a CSV. With saved searches, it's enabled me to quickly change between views. We are able to accurately alert on issues occurring within the field. I want to learn more about machine learning and utilizing that within our company.


    Information Technology and Services

New Relic Review

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
I like the ability to save searches to help my coworkers perform similar tasks with minimal effort.
What do you dislike about the product?
Inability to easily see the raw log in the search results.
What problems is the product solving and how is that benefiting you?
New Relic makes it easy to support over 2700 store locations with all relevant information at your fingertips.


    Information Technology and Services

Simple to set up server monitoring

  • December 28, 2021
  • Review verified by G2

What do you like best about the product?
Extremely poweful and easy to use . Great tool for tracking the performance and health of our platform
What do you dislike about the product?
quite expensive if you are using multile modules on a bigger infrastructure
What problems is the product solving and how is that benefiting you?
It´s an essential tool for teams on call that needs to understand alterts in their apps
Recommendations to others considering the product:
Easy to install and use , great APM features , helps a lot with troubleshooting slow transactions


    Thouseef K.

A great observability platform for all of your applications

  • September 29, 2021
  • Review verified by G2

What do you like best about the product?
It is very easy to set up. All you have to do is download the relevant agent for your applications, Java, Python, Dot Net whatever application it is. Install them and start running. That's it, now you see all your metrics in New Relic. I can use this to monitor my infrastruture, application performance, logs, synthetics, dashboards and alerts. Simple to use and enough documentation available. Great community support as well.
What do you dislike about the product?
Some of the features are yet to mature. I can use it for log monitoring but don't think can be a replacement to other log monitoring tools like Splunk. Their NRQL query is simple but has so many limitations. You can't really write it like an SQL script.
What problems is the product solving and how is that benefiting you?
Monitoring the performance of many of the applications ranging from Java, Python, Microservices, AWS serverless, and many more. Infrastructure monitoring, log monitoring. I have also created dashboards and alerts based these metrics.


    Information Technology and Services

Best monitoring tool in digital fast moving workspace with AI enabled

  • August 10, 2021
  • Review verified by G2

What do you like best about the product?
AI component. Synthetic monitoring & the recent pixie auto-telemetry feature. It's cool.
What do you dislike about the product?
Service maps don't have a time filter. Rest API support is lacking so far.
What problems is the product solving and how is that benefiting you?
We have solved the operational silos so far with observability across teams. Data ingestion cost is cheap & reasonable.
Recommendations to others considering the product:
If you are looking for a cost-effective & modern, fast-moving & complex digital environment to be monitored for zero downtime, this tool is the best choice.


    Information Technology and Services

A good tool to monitor performance of your application and infrastructure

  • August 28, 2020
  • Review verified by G2

What do you like best about the product?
Couple of things,
-You can see key factors of your system like CPU utilization, memory usage, storage, processes running all in one place.
-Query builder let’s you play with the parameters and time frame you wish to see the data for.
What do you dislike about the product?
On the dashboard, it take a while to refresh stats with current data. I need to manually reload to page to see latest data quickly.
What problems is the product solving and how is that benefiting you?
To set up notifications in case any application or system is at a critical cpu or memory level. Also to view memory usage on the dashboard, instead of having to ssh to the box directly.


    Hazem H.

Newrelic is an amazing solution

  • August 18, 2020
  • Review provided by G2

What do you like best about the product?
most I like is how the gather the logs on the cloud , also they have a great support team.
What do you dislike about the product?
they don't cover network monitoring also they are not able to deploy the solution on-prem.
What problems is the product solving and how is that benefiting you?
flexibility
Recommendations to others considering the product:
good option as PAM


    Jhanvi R.

Software Engineer

  • August 10, 2020
  • Review provided by G2

What do you like best about the product?
I like how everything things is at one place, from page load times, to error rates, slow transactions, and a list of servers running the app.
What do you dislike about the product?
It is not instant, sometime it take time to show data.
What problems is the product solving and how is that benefiting you?
Minimizing application load time.