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423 reviews
from G2

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4-star reviews ( Show all reviews )

    Visala N.

Awesome tool for applications

  • October 22, 2018
  • Review provided by G2

What do you like best about the product?
- Execution time of each method call to improve performance of the application
- Execution time of Database objects like Stored procedures, functions, etc
- CPU utilization
- Errors
What do you dislike about the product?
Its doing more than what we see in other tools. Hence, I cannot think of any as of now
What problems is the product solving and how is that benefiting you?
- Code optimization
- Performance Tuning
Recommendations to others considering the product:
None I can think of now


    Jessica S.

Easy to use performance management

  • October 19, 2018
  • Review verified by G2

What do you like best about the product?
The ability to track application performance week to week.
What do you dislike about the product?
The support site is sometimes hard to navigate, though it has a ton of information.
What problems is the product solving and how is that benefiting you?
We have made significant performance gains after using this application.


    Computer Software

A worthwhile add on if you're already using New Relic

  • October 17, 2018
  • Review verified by G2

What do you like best about the product?
It's an incredibly useful tool for highly dynamic apps especially if you're working with lots of AJAX requests. It really shines when you're trying to optimize endpoints and identifying your higher volume calls. Helps with some unique user data, especially if you're logging error messages for custom touch points around your site or app.
What do you dislike about the product?
Honestly, pricing. It's definitely worth it if you're going to be utilizing other aspects of New Relic's service. Packaging like APM is a plus, but it sometimes feels like things are just getting shoehorned in.
What problems is the product solving and how is that benefiting you?
We utilize New Relic Browser to optimize AJAX requests and provide in-depth information across several SPAs, and use other New Relic tools to monitor our applications holistically.


    Internet

Great Software, but needs better UI

  • August 14, 2018
  • Review provided by G2

What do you like best about the product?
I really like how New Relic presents the errors: it gives out the total count of each kind of errors, sorted from the highest occurrence to the lowest occurrence. The error rate chart is also really helpful.

I also like how new relic puts things into diagrams. There is the diagram that shows the transaction time distributions: how long did it take for the server to perform database queries? how long did it take for the server to do computations? These questions are critical in understanding what's going on.
What do you dislike about the product?
I feel the UI can definitely be more intuitive. Currently, the UI had too many items on the left menu, and a beginner will usually get confused by what items they are looking for.
What problems is the product solving and how is that benefiting you?
We use new relic to track all the errors on the server side. In the case of an incident, new relic gets really helpful for incident responses.
Recommendations to others considering the product:
New Relic is great if you want server side monitoring, such as errors, performances, and availabilities.


    Kevin Y.

It is the industry standard to visualize quickly where performance improvements are needed

  • August 14, 2018
  • Review verified by G2

What do you like best about the product?
Easy to install, integrations for most major frameworks & platforms, API is easy to understand, lots of documentation, along with google analytics it can be a good source of insight on buyer behavior
What do you dislike about the product?
It doesn't tell a complete picture. Performance is only one part of the app. It is good to measure an app once it has been built out, but fixing performance after the fact gets expensive. Needs another front-end analytics tool to know what is really going on with users.
What problems is the product solving and how is that benefiting you?
Did we need to add more server resources, could the app be optimized. Where is the performance being bottlenecked, what is the response time at the page level.
Recommendations to others considering the product:
If you have a current platform that provides New Relic integration extension or plugin, use that to group your data, if several apps share a server. Try New Relic along with Google Analytics to see where user pain points are, how each page is performing in relation to how expensive it is to run the transaction, and make tweaks based on where the greatest benefits would be with the most minimal effort.

For example, on an e-commerce platform like Magento, Google analytics can tell you where you're losing the customer (cart abandon, or category page), and New Relic's api can help you hunt down where you can speed up the transactions that impact checkout, or whether users aren't waiting for all products to load before leaving that page.

Ultimately, you can use New Relic along with other tools to decide how to improve ROI and page conversion for the app, but I found that New Relic alone was not very beneficial in deciding where to allocate development hours.


    Information Technology and Services

Great insight

  • July 31, 2018
  • Review provided by G2

What do you like best about the product?
Easy to use and a lot valuable insight and reports
What do you dislike about the product?
Some apm agents need improvements.. but over all good
What problems is the product solving and how is that benefiting you?
Bottleneck and performance


    Apparel & Fashion

Solid server monitoring tool

  • July 25, 2018
  • Review verified by G2

What do you like best about the product?
Easy to use interface, good alerting tools and a very robust set up that over shadows some more expensive options on the market. Development agency uses it near constantly to monitor our server usage.
What do you dislike about the product?
Not much in the way of 3rd party integration available. Would be good to have hooks into messaging suites to log and broadcast wider issues instantly.
What problems is the product solving and how is that benefiting you?
Managing the reporting of our server stacks with rapid response alerts. Quick and easy to read information as opposed to pages of descriptionless data.
Recommendations to others considering the product:
Look into other providers first to make sure it meets your specific requirements.


    Internet

New relic application monitoring

  • July 07, 2018
  • Review provided by G2

What do you like best about the product?
New relic gives great overview on the application performance as well as good drill down to the details on the possible performance bottlenecks
What do you dislike about the product?
The service is a bit on the more expensive side and the pricing isn't that clear either
What problems is the product solving and how is that benefiting you?
Identifying possible performance issues on our applications


    Ali K.

New Relic Mobile provides nice interface works seamless connection

  • June 13, 2018
  • Review provided by G2

What do you like best about the product?
New Relic Mobile excels when it comes to the integration of the different tools it provides as well as implementing its architecture extremely well. It helps connect our team data seamlessly and I’ve had few long standing issues as a user
What do you dislike about the product?
As a user, this interface can be rather hard to adapt to at first, given the fact that the tool might be slowed down by usage across its platform. These usually don’t last very long but do occur every so often
What problems is the product solving and how is that benefiting you?
With New Relic, collecting data for events and transactions happens seamlessly and is easily viewable on our side. This helps with reconciliation across our organization and especially with audit purposes.


    Apparel & Fashion

Application monitoring

  • April 28, 2018
  • Review provided by G2

What do you like best about the product?
Accurate and effective monitoring and application health
What do you dislike about the product?
Lack of details and recommendations to improve performance
What problems is the product solving and how is that benefiting you?
Monitoring