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Reviews from AWS Marketplace

12 AWS reviews

External reviews

209 reviews
from G2

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5-star reviews ( Show all reviews )

    Sunder R.

It works well with the AWS platform that we are using. The integration with AWS was straightforward and easy.

  • December 24, 2018
  • Review verified by AWS Marketplace

We use it for application performance monitoring.
What is most valuable?
Its most valuable feature is application performance monitoring.
It gives me a complete x-ray of the application to understand where the bottlenecks are, then improve and fix issues.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We send through all our real-time transactions through it, and it is very stable.
What do I think about the scalability of the solution?
The scalability is very good. We have a large real-time environment for processing payments.
How is customer service and technical support?
Their technical support is pretty good and responsive. We have a real good relationship with them.
What about the implementation team?
The integration and configuration of New Relic was straightforward and easy.
It works well with the AWS platform that we are using. The integration with AWS was straightforward and easy.
What was our ROI?
We have seen ROI.
What's my experience with pricing, setup cost, and licensing?
Comparatively, the pricing is expensive.
Which other solutions did I evaluate?
I zeroed in on New Relic. I was looking for a cloud native product at the time that I was looking for a solution, and two years ago, it was one of the leading products. It was quick to market, and we wanted to implement something quickly. It provided all the features which were required, and we didn't have to do our own installs within our data center.
What other advice do I have?
Give it a shot. See if it meets your use case.


    Ben B.

It has been helpful to patch things before they are a problem

  • December 16, 2018
  • Review verified by AWS Marketplace

Monitoring the health of our infrastructure.
How has it helped my organization?
It has given us better insight into the performance of the system, allowing us to prepare things, if necessary. It has been helpful to patch things before they are a problem.
What is most valuable?
We are able to drill down and see what is going on in the system.
What needs improvement?
The price needs improvement.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It is on our production workload, so we put a fair amount of stress on it. However, it is sort of self-contained. We do not really have to do much with it.
What do I think about the scalability of the solution?
Size of the environment is 30 VMs which are instrumented with New Relic.
I haven't had any scaling problems with it.
How is customer service and technical support?
We receive technical support as part of our subscription.
How was the initial setup?
The integration and configuration of the product into our AWS environment was extremely easy.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing are too high.
Which other solutions did I evaluate?
We evaluated Dynatrace and a few others. These competitors did not provide as much in-depth information, but they were considered because they were far more cost-effective.
We went with New Relic because it was best of breed.
What other advice do I have?
I would recommend to go with New Relic.
It integrated well with Docker. They have Lambda support now, so it has been fairly seamless.


    Sean F.

It gives insights to non-technical people about what technical issues are most important

  • December 13, 2018
  • Review verified by AWS Marketplace

The primary use case is monitoring.
How has it helped my organization?
It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time.
What is most valuable?
It has in-depth analysis using developer code for someone whose not traditionally a developer.
What needs improvement?
They could improve the education process and how people understand that these tools are very technical. I understand everything very quickly and where it all comes in because I grew up with the product, but right now if someone was to pick it up from day one, it is a very steep learning curve.
The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain. They already have all these other companies that use their system, so they should easily be able do alerts based on deviations that we don't need to program on a per instance or artifact basis.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It has been stable for all our work lines.
What do I think about the scalability of the solution?
So far, I haven't hit any scaling issues with them, and the environments that I have come from have thousands of servers being monitored.
How is customer service and technical support?
Their technical support has been pretty good.
How was the initial setup?
It was quite hard to integrate, if you weren't technically skilled.
A lot of people who consume this product may not be technically skilled, but if you are, it is easy to use. From this perspective, it is really good, but this is an important aspect as well.
What was our ROI?
This was recently implemented at the current place that I work. Previously, without a monitoring solution, a developer could potentially spend a day working on a feature or a bug to try and resolve and issue. Now, a lot of the times, with monitoring put in place, we can understand if a customer is actually hitting this bug, and how often they are hitting it, and how much frustration they are dealing with on a day-by-day basis, then reprioritize our tasks. It gives our developers that insight, or it gives less skilled engineers or less technical leads the ability to ramp up quickly on what that particular bug is, so we can easily scale out. So, the cost of solving that problem isn't just reliant on a tech lead understands the system or built the system. Anyone can find the issue, including associates, and the amount of time they spend debugging has been reduced by a lot.
What's my experience with pricing, setup cost, and licensing?
They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine. Thus, we haven't looked to change.
The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out.
Which other solutions did I evaluate?
We also evaluated AppDynamics and Dynatrace.
We chose New Relic because they have a slightly different pricing model. We were aggressively negotiating price, which means they gave us a pretty good price. Since then, they have continued upholding that same level of customer service, discounts, and partner level. So, it has been really nice working with them.
What other advice do I have?
You definitely need this product if you want scale and stability.
It fulfills what it's designed to do. Their constant iteration of features means it will always keep us well-informed about that particular requirement about the software.
We are also using New Relic with PagerDuty and Slack. They integrate pretty seamlessly. A couple of button pushes, and it was done.


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