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Great way to test your voice and chat
What do you like best about the product?
Ability to built models, creat test scripts from those and speed up and make pipelines optimized.
What do you dislike about the product?
I’ve heard from folks in my organization that on premise virtual agent never worked appropriately.
What problems is the product solving and how is that benefiting you?
Being able to do integration and performance testing hoping to start utilizing models to do tdd.
Great IVR and NLP testing tool
What do you like best about the product?
Ease of use and nice UI. Solid functionality and fit for our team IVR testing and Natural Language functional and regression testing.
What do you dislike about the product?
Nothing so far! Everything has been fit for our team use.
What problems is the product solving and how is that benefiting you?
Regression testing , testing coverage of all business unit we support.
A must for monitoring end users and vru
What do you like best about the product?
For Pulse, it monitors from outside your environment so you get a true customer experience.
For ResolveAX, it gives you agent data from what mic they are using to MOS score.
For ResolveAX, it gives you agent data from what mic they are using to MOS score.
What do you dislike about the product?
ResolveAX needs a better install solution.
What problems is the product solving and how is that benefiting you?
Pulse is a set it and forget it kind of monitor. You only need to check it out when something isn't working.
Cyara working sessions
What do you like best about the product?
Platform is user friendly and works well
What do you dislike about the product?
Nothing - application works well. Nothing
What problems is the product solving and how is that benefiting you?
If dialog flow fails in any way
Cyara for Production testing
What do you like best about the product?
We use several platforms throughout our Omnichannel customer journey. Cyara allows us to test and monitor each piece of the experience and alerts us of issues occurring as well as where in the flow to give the starting point for troubleshooting.
What do you dislike about the product?
Web test case builds is not a No code as it should be.
What problems is the product solving and how is that benefiting you?
Testing integration with multiple platforms
All you need :)
What do you like best about the product?
Like the ease of use and the innovative features.
What do you dislike about the product?
According to me all seems to go well . Just need to keep up the good work. :)
What problems is the product solving and how is that benefiting you?
Most of my business problems are resolved because of Cyara.
Effective Solution Partner
What do you like best about the product?
Integration with our multi-vendor platform; strength of partnership; and a consistently positive, solution-oriented team at Cyara
What do you dislike about the product?
Somewhat costly load testing, required on an annual basis
What problems is the product solving and how is that benefiting you?
Daily application health checks and periodic load testing, which helps ensure the capacity and integrity of our environment in advance of annual high-volume production
My team has been using Cyara for over a year and feel our testing process has become more efficient.
What do you like best about the product?
Scheduling test campaigns and being able to multi-task while testing is running. Cyara also works to continually improve the product.
What do you dislike about the product?
Would like to see improvements in test "retries" in campaigns, and in identifying Text to Speech vs. Audio Files in results.
What problems is the product solving and how is that benefiting you?
More consistent testing across sprints. More efficient use of time while testing is running. We are able to test more with fewer resources.
Cyara review
What do you like best about the product?
The hight value for the end customer is to have a real picture on "what if" the platform is stressed. The performance test is useful to figure out the problems on platform and on carrier side
What do you dislike about the product?
I think that the user interface can be improved
What problems is the product solving and how is that benefiting you?
mostly configuration problems
Quick to respond and assist with any and all queries
What do you like best about the product?
Cyara itself is very intuitive, easy to use and self explanatory. the team are very keen on upskilled and are often quick to respond and assist with any and all queries
What do you dislike about the product?
support team in the past have often use the cliched "have you switched it off and on" routine when raising complex queries, attempting basic trouble shooting for the inexperienced use when speaking/interacting with some one who has a better understanding of cyara
What problems is the product solving and how is that benefiting you?
Platform/fault and performance analysis
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