3CX Phone System
3CX | 3CX Phone System 20.0.5.551Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Adaptable, Configurable, Dependable
What do you like best about the product?
3CX has been installed for about 5 years at my company - it was easy to install, it was easy to set up, and it has been easy to customise for our requirements. I've never once been unable to solve a problem using 3CX. We have specific requirements for out of hours contact, and have implemented a rota system for out-of-hours support using just 3CX and a bit of logic.
Despite the system being 5 years old, it has been regularly upgraded to the latest release - a process that is easy and dependable.
Despite the system being 5 years old, it has been regularly upgraded to the latest release - a process that is easy and dependable.
What do you dislike about the product?
3CX can sometimes be a bit picky about how certain SIP devices connect, but their support channels and the 3CX community have been very helpful in remediating these issues.
What problems is the product solving and how is that benefiting you?
3CX provides us with a reliable and scalable phone system: it does call queuing, ringback and sends voicemails directly to our Teams channels. We have written custom phone templates for high-security areas, and have had great success with the mobile app for extending our PBXs reach for our users.
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Excelente.
What do you like best about the product?
What I like the most, and users also praise, is its dashboard, which makes it easy to visualize the current scenario—whether we're having a bad day with many more abandoned calls than answered ones—and also something very useful: seeing the number of ongoing calls and calls waiting to be answered by agents.
What do you dislike about the product?
Honestly, I don't have anything specific to say that I dislike, but if I had to mention something, it would be about certain reports. After the 3CX version was changed (it had a general update), many useful reports are no longer available, and I'm not sure if they'll return in the future.
What problems is the product solving and how is that benefiting you?
Actually, I've never needed to contact 3CX support directly.
Does everything we need and more.
What do you like best about the product?
After evaluating many options 3CX proved to offer most bang for the buck.
Particularly liked that you pay for simultaneous calls as opposed to per device which really suits the way our business works.
A good quality phone system says a lot about a company and 3CX delivers. It was easy to integrate with our company database to do advanced features like routing calls to customers account managers without having to use DDIs.
Particularly liked that you pay for simultaneous calls as opposed to per device which really suits the way our business works.
A good quality phone system says a lot about a company and 3CX delivers. It was easy to integrate with our company database to do advanced features like routing calls to customers account managers without having to use DDIs.
What do you dislike about the product?
None so far, it works really well and was very easy to set up and maintain.
What problems is the product solving and how is that benefiting you?
It provides a great phone system. Call quality and a rich feature set.
An easy to configure hybrid phone system
What do you like best about the product?
3CX is reliable, fairly priced, and flexible. The setup was simple, and there are quite a few features to increase productivity. For the price point, 3CX provides outstanding value.
What do you dislike about the product?
Importing users and extensions is sometimes difficult.
What problems is the product solving and how is that benefiting you?
We require an on-premise phone system with modern features at a reasonable price.
Does what it needs and some more
What do you like best about the product?
All the features that others add licenses for, easy to budget for and just does what it needs to
What do you dislike about the product?
Sometimes options aren't where you would expect them to be, but with use they are all findable.
What problems is the product solving and how is that benefiting you?
Simplifying phone services, not only for the user but also the administrators. Users have more options without added cost and the admin team can make changes more easily, quicker, allowing them to spend the saved time on other challenges.
3CX is very user friendly and has amazing reports
What do you like best about the product?
I love that I can custom reports for what I need to review.
What do you dislike about the product?
I hate that it is hard to talk to a representative when I need to ask a question.
What problems is the product solving and how is that benefiting you?
We currently do not have any problems that are being solved
Hosting 3CX PBX On My Company's Server/Network
What do you like best about the product?
3CX is straightforward to configure and easy to use. Customer support is very good as there is always a knowledgeable person available to help with any questions or problems.
What do you dislike about the product?
Hosting and managing a VOIP phone system like 3CX does require additional time for updates and maintenance.
What problems is the product solving and how is that benefiting you?
I was able to create a bridge to connect our 3CX PBX with our factory's PBX in Italy. We can now reach our partners by simply dialing their extension.
After 10 years I threw in the towel and left
What do you like best about the product?
New features each year. Has a good address book and integration with smart phones. I liked being able to use older desktop phones that the users were familiar with. It didn't drop support for those phones and force me to buy new models.
What do you dislike about the product?
The pricing continued to increase each year. I started at $150 a year then it grew to over $700. My perpetual license was switched without notice to a required subscription license. Support said I was supposed to read a forum post.
I could never get the share screen feature to work in the web meetings. Seemed to be firewall issues on either end.
I could never get the share screen feature to work in the web meetings. Seemed to be firewall issues on either end.
What problems is the product solving and how is that benefiting you?
Modern day always updated phone system running in the cloud with integrated address book.
Great phone system. Very Reliable.
What do you like best about the product?
Key benefits include cost savings, increased productivity, and easy management both on-premise and in the cloud. Additionally, 3CX provides features like live chat, video conferencing, and advanced call center capabilities. It is very easy to implement. The customer support is great! Integration is very simple. I have been using it for about 10 years.
What do you dislike about the product?
I have not run into any downsides of 3CX.
What problems is the product solving and how is that benefiting you?
Routing calls and placing calls. Highly reliable.
3CX is super impressive
What do you like best about the product?
the simple interface and it is really easy to understand and use.
What do you dislike about the product?
the desktop app is not so sweet to use, it should be worked on
What problems is the product solving and how is that benefiting you?
ability to speak to our customers and resolve complaints
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