3CX Phone System
3CX | 3CX Phone System 18.0.9.20Linux/Unix, Debian 10 - 64-bit Amazon Machine Image (AMI)
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Better Management
What do you like best about the product?
*Seamless Connectivity
* easy dialing
* easy reports
*call recording
* easy dialing
* easy reports
*call recording
What do you dislike about the product?
It's very easy to show dials in reports.
What problems is the product solving and how is that benefiting you?
How easily we can manage team who are calling and align our team with the reports for next sprint of work in a day
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3CX Review
What do you like best about the product?
I appreciate the program's flexibility and design, which make it easily accessible. Moreover, it seamlessly integrates with various work programs, enhancing overall efficiency.
What do you dislike about the product?
I'm not fond of minor details, such as the inability to enlarge the phone ''box'' interface with the cursor. Additionally, the design fails to clearly indicate the use of numbers when dialing. Although I've observed some minor operational glitches, I haven't reached out to the company for feedback, so I can't consider that aspect a problem.
What problems is the product solving and how is that benefiting you?
Having worked with various calling software over the years, I find that 3CX excels in solving integration issues due to its user-friendly integration process. Unlike other programs where I've encountered difficulties in retaining call recordings, I've been using 3CX for over a year without experiencing such problems.
Best Value for a Phone System
What do you like best about the product?
The best about 3CX is the ability to work from anywhere or from any device.
What do you dislike about the product?
The thing I dislike the most about 3CX is the agency's calls show on my personal cell phones call history.
What problems is the product solving and how is that benefiting you?
It was inexpensive.
Great system, just dont ask too many questions in the forums or you may be banned and revoked
What do you like best about the product?
Form and Functionality
Ease of use
Ease of setup
Great for our call center
Ease of deployment
Ease of use
Ease of setup
Great for our call center
Ease of deployment
What do you dislike about the product?
Getting banned from the forum for asking a simple question
Having our license revoked and partnership terminated without cause and without prior warning
Having our license revoked and partnership terminated without cause and without prior warning
What problems is the product solving and how is that benefiting you?
3CX replaced our Altigen system and we absolutely love it. We are (were from what I can tell) a bronze partner, going for Silver, and with 5 deployments in the pipeline, when we were suddenly and without warning, banned from the forums, and our bronze partnership removed along with all systems in our partner login. Including onces that we have sold and deployed along withour own. Again, this came without warning or causality.
https://www.reddit.com/r/3CX/comments/10vhmn9/forum_ban_not_sure_why_signed_up_with_2nd_account/
According to this forum post or Reddit, Nick, the CEO, controls bans and such, and we are not the only ones that have experienced this. This started when my co worker, and main admin for our phone systems asked a question on the 3CX forum, he got a notification that he was banned for "Spam". I could still log on to the forums and our partnership was still intact. Then when logging on this morning, I had to agree to terms of service for the forums again, fine, I get those get updated. But the partnership is now gone, and all systems have dissapeared, again, without warning or causality.
Referenced in the post on reddit was to post a review on here, G2, so here I am, trying to get some help through a review.
Let me be very clear, I LOVE THIS SYSTEM!! Its awesome, very easy to deploy and maintain, great user interface, but as far as the pettyness of this ban...... I am not sure how to feel about that. Again, I have 5 deploymens in the pipeline, but after this issue, its very tempting to go in a different direction, i dont want to, but if this is the kind of service when you ask a question about support, then its not worth sticking around.
https://www.reddit.com/r/3CX/comments/10vhmn9/forum_ban_not_sure_why_signed_up_with_2nd_account/
According to this forum post or Reddit, Nick, the CEO, controls bans and such, and we are not the only ones that have experienced this. This started when my co worker, and main admin for our phone systems asked a question on the 3CX forum, he got a notification that he was banned for "Spam". I could still log on to the forums and our partnership was still intact. Then when logging on this morning, I had to agree to terms of service for the forums again, fine, I get those get updated. But the partnership is now gone, and all systems have dissapeared, again, without warning or causality.
Referenced in the post on reddit was to post a review on here, G2, so here I am, trying to get some help through a review.
Let me be very clear, I LOVE THIS SYSTEM!! Its awesome, very easy to deploy and maintain, great user interface, but as far as the pettyness of this ban...... I am not sure how to feel about that. Again, I have 5 deploymens in the pipeline, but after this issue, its very tempting to go in a different direction, i dont want to, but if this is the kind of service when you ask a question about support, then its not worth sticking around.
New employee and love the system
What do you like best about the product?
I love being able to see when an agent is on the line so I dont bother or waste anyones time.
What do you dislike about the product?
Nothing, I think the systems works well!
What problems is the product solving and how is that benefiting you?
No current issues
Most optimized VOIP on the market
What do you like best about the product?
What I like the best about 3CX is how simple to set up and use across multiple devices seamlessly allows you to take a call in your office or on the go without inconveniences or sacrificing audio quality.
What do you dislike about the product?
Will improve how other contacts of your organization are displayed on the web app to simplify the process of searching for a coworker.
What problems is the product solving and how is that benefiting you?
It solves the problem of calling people out of my country in a simple and easy way without any quality compromise.
A multiplatform softphone application
What do you like best about the product?
Easy to install and you can connect with foreigners doest matter where are you, it also installable on windows and phone.
What do you dislike about the product?
with 3cx only you can call, but can not text they should add features to text
What problems is the product solving and how is that benefiting you?
connecting to people based in us
Easy to Use Calling Software
What do you like best about the product?
We get all the data from the screen like who is available to pick calls. Also we can use intercom, transfer calls and use video calls
What do you dislike about the product?
The mobile app provided does the job but there is a lot of room for improvement in the app UI
What problems is the product solving and how is that benefiting you?
We are a software product company and our team needs to be on call for sales, support and operations functions. 3cx is a simple to use software through which we can keep track of call records. We can also answer the calls via app .
Does not work as expected
I was excited to start playing around with AWS and my first project was to build a call center. 3CX took away its support for Amazon Chime. I was able to inbound calling to work, but not outbound calling.
3cx calling software is great for consultant and customer support
What do you like best about the product?
The call quality and record of previous calls and timings is great. Also Manager can listen recording dusring or after calls also and easy to transfer a call to colleagues is easy.
What do you dislike about the product?
Sometime 3cx network is down like it shows destination busy or not connected. But it fixes very fast also
What problems is the product solving and how is that benefiting you?
3cx provides another number to call customers so we don't have to ise our personal numbers and it is very professional. Senior can listen to our call recording is great feature so that they can give any feedback. The record of call time and duration is perfect.
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