3CX Phone System
3CXExternal reviews
516 reviews
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Simple and Cost-Effective VoIP Solution
What do you like best about the product?
I like 3CX for its simplicity, reliability, and ease of use, along with flexible management and strong call-handling features.
What do you dislike about the product?
> I dislike that some advanced features and customizations can be limited, and troubleshooting can sometimes be less intuitive compared to more mature or fully cloud-native phone systems.
What problems is the product solving and how is that benefiting you?
3CX solves the problem of managing complex and expensive phone systems by providing a simple, cost-effective, and centralized VoIP solution. It benefits me by making call handling, user management, and remote access easy while reducing telecom costs and administrative overhead.
User-Friendly, Yet Setup is a Hurdle
What do you like best about the product?
I like 3CX for its ease of use and its user-friendly interface. It's also great for making outbound calls and facilitates communication with my Australian clients, making the process easier and faster.
What do you dislike about the product?
The interface, though user-friendly, doesn't work like an actual phone system. The calling feature requires going through a lot, and it doesn't really look or function like a traditional phone system. Also, the text messaging system is another area that could use improvement. It took me a long time to set it up, so it wasn't easy.
What problems is the product solving and how is that benefiting you?
I use 3CX to make communication with my Australian clients easier and faster, especially being based in The Philippines.
Feature-Rich, Robust, and Hard to Beat
What do you like best about the product?
No product is more feature rich and robust as 3cx.
What do you dislike about the product?
Cost. Aside from that—which honestly isn’t too bad—I don’t see any real downsides, other than the occasional security flaw or incident.
What problems is the product solving and how is that benefiting you?
It helps us keep all our communications—whether by phone, text, or chat—in one platform, making communication more efficient and streamlining our business processes.
Cost-Saving, Easy-to-Use Unified Communications with Strong CRM Integrations
What do you like best about the product?
3CX is best for its cost savings flexibility and ease of use. It also delivers unified communications along with strong CRM integrations, making it a powerful, affordable, and modern alternative to traditional phone systems.
What do you dislike about the product?
3CX often focus on frequent, disruptive updates, a perceived shift away from user-friendly perpetual licenses toward recurring revenue, unreliable performance in the mobile app, and support that is either poor or available only on a commercial basis.
What problems is the product solving and how is that benefiting you?
3CX addresses the challenges of outdated, expensive, and inflexible phone systems by providing a unified, software-based communications platform. It brings calls, chat, and messaging together in one place, which can lead to meaningful cost savings, improved mobility for remote work, and simpler day-to-day management. It also helps support better customer experiences through capabilities such as CRM integration and unified communications.
Constant Changes and Costly Support
What do you like best about the product?
I like the 3CX GUI interface, it is nice, accessible, and understandable.
What do you dislike about the product?
They change prices and features every 5 minutes, which is unbearable. Support is also an issue; previously, we had access to support for free, but now everything is paid. The management of 3CX is pathetic with the removal of perpetual licenses. Prices are constantly increasing and features change arbitrarily. Our operator is no longer on the list of certified operators, which complicates things.
What problems is the product solving and how is that benefiting you?
Its GUI interface is accessible and understandable.
Efficient and User-Friendly App
What do you like best about the product?
Easy to use, practical, efficient. I use it every day for my office and also extension lines with my coworker.
What do you dislike about the product?
Tech support, try to reach out and never got an answer. Do not complain cause is a free app.
What problems is the product solving and how is that benefiting you?
Having a US line number and able to be used in foreign countries. Customers can call me wherever I have internet access like is they were calling me locally.
Always Connected, Effortless Setup, Powerful Communication
What do you like best about the product?
I can have my phone extension ready anytime, anywhere. It is easy to use, to setup, and I am reachable for customers and suppliers thanks to this powerful tool.
What do you dislike about the product?
Up to this point, 3CX has fulfilled the needs we have as a company.
What problems is the product solving and how is that benefiting you?
Our company is based in Florida, while our team works remotely from overseas. As remote employees, we didn't need to invest in physical phones or costly hardware. 3CX has proven to be an excellent PBX platform that works seamlessly for our needs.
Effortless Digital Calling, Always Connected
What do you like best about the product?
What I like most about 3CX is that it truly functions as a digital phone. It's very easy to use—once I open the app, I don't have to keep logging into web pages repeatedly. If I need to go somewhere, I can simply take my laptop with me and stay connected through 3CX, as long as I have a stable internet connection.
What do you dislike about the product?
What I find particularly frustrating is how difficult it is to edit existing contacts. In fact, it's often simpler to just delete them and create new ones instead.
What problems is the product solving and how is that benefiting you?
3CX provides me with the flexibility to work and communicate from anywhere, as long as I have an internet connection. I no longer have to worry about service signal, which is a significant benefit for me.
3CX Functionality
What do you like best about the product?
Good functionality and easy to use.
Ability to modify is simple.
Ability to modify is simple.
What do you dislike about the product?
Some functionality we were using was moved to a premium version and we were not grandfathered with the functionality
What problems is the product solving and how is that benefiting you?
Cost savings and more dynamic.
Integration with other applications
Integration with other applications
Effortless Management and Seamless Team Communication
What do you like best about the product?
What I appreciate most about 3CX is its ease of management and configuration. The platform is highly intuitive, and having all features centralized in one place really streamlines communication for the entire team.
What do you dislike about the product?
The mobile app occasionally disconnects or fails to receive calls when transitioning between Wi-Fi and mobile data. There are also times when notifications arrive later than expected.
What problems is the product solving and how is that benefiting you?
3CX has made managing our phone system much easier. We no longer depend on physical desk phones or complicated hardware installations. With everything operating in the cloud, it’s straightforward to set up users, monitor call logs, and support remote staff without incurring additional expenses.
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