3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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3CX for flexibility, easy install, easy management and cost savings!
What do you like best about the product?
3CX is a mature product with many advances over the years, making it easy to install across many different platforms, both physical and virtual, and operating systems, including Windows, Linux, and ALL cloud platforms.
Once installed, it is easy to set up with recommended SIP trunk providers worldwide, adding users, extensions, queues IVR, etc.
The feature set is extensive, meaning it will likely hit all the requirements from most businesses, and they are constantly adding new features meaning what it was when we initially purchased is not what it is now with many extra features added.
Once installed, it is easy to set up with recommended SIP trunk providers worldwide, adding users, extensions, queues IVR, etc.
The feature set is extensive, meaning it will likely hit all the requirements from most businesses, and they are constantly adding new features meaning what it was when we initially purchased is not what it is now with many extra features added.
What do you dislike about the product?
Not much to dislike, as it does what it says it will do on the box. The pricing is transparent, as are all the details about its functions.
About the only bad thing is they DON'T DO a typical sales pitch with smoke and mirrors and big promises that are broken once it is installed, but that's ok, I don't miss those.
About the only bad thing is they DON'T DO a typical sales pitch with smoke and mirrors and big promises that are broken once it is installed, but that's ok, I don't miss those.
What problems is the product solving and how is that benefiting you?
For our company we solved several BIG problems by switching to 3CX inplace of a traditional hardware PBX system.
1. Allowing easy work from home phone service for all of our staff. Especially since Covid started, 3CX was a breaze to get WFH office phones working, we're using the supplied 3CX softphones, but some users have it going to their 3CX mobile app. We could also do hardware phones but no one wants extra IT equipment at home.
2. Easy DR. They do have high-availability options too. But I found just doing a few practice runs of getting the backup and restoring to a 2nd machine was quick enough.
3. Cost reduction. To achieve our high-availability with a traditional PBX cost a lot of money, both in hardware and also in services, AND it didn't work when we needed to anyway.Plus traditional PBX's have all the hardware, a piece each for each function, plus hardware handsets, and complicated network setup. Big savings. Even if we used an external 3CX partner it would be big savings as it just works so well they don't need to do much.
1. Allowing easy work from home phone service for all of our staff. Especially since Covid started, 3CX was a breaze to get WFH office phones working, we're using the supplied 3CX softphones, but some users have it going to their 3CX mobile app. We could also do hardware phones but no one wants extra IT equipment at home.
2. Easy DR. They do have high-availability options too. But I found just doing a few practice runs of getting the backup and restoring to a 2nd machine was quick enough.
3. Cost reduction. To achieve our high-availability with a traditional PBX cost a lot of money, both in hardware and also in services, AND it didn't work when we needed to anyway.Plus traditional PBX's have all the hardware, a piece each for each function, plus hardware handsets, and complicated network setup. Big savings. Even if we used an external 3CX partner it would be big savings as it just works so well they don't need to do much.
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Ease with 3CX
What do you like best about the product?
I can listen to call recordings accurately and with ease
What do you dislike about the product?
Sometimes numbers take a bit of time to show on the desktop extension if I have used the app to make a call.
What problems is the product solving and how is that benefiting you?
I am using 3CX to improve the quality of calls made by my colleagues and me. I have realized that 3CX helps us listen to our calls and use those records to improve the service offered to our customers.
Recommendations to others considering the product:
It would be nice if the calls done via the app would reflect on the web extension a bit faster than usual and vice versa
3CX Review
What do you like best about the product?
I like that is easy to use. The Ux & UI is minimalist, functional & effective. It is easy to navigate, and I find the application to be very responsive.
What do you dislike about the product?
I can not find a downside. It does what it is supposed to do.
What problems is the product solving and how is that benefiting you?
We eliminate land lines and expensive cell phone calls with this VoIP solution.
Great phone provider
What do you like best about the product?
3CX is a great voice over IP phone system that delivers Crisp calls through multiple platforms allowing users the ability to never miss a call
What do you dislike about the product?
The mobile app could be better to allow all calls to be forwarded while you're in between sites and the web portal to go for a GUi update
What problems is the product solving and how is that benefiting you?
The ability to answer customers phone calls in regards to our business from the office the web at home and out anywhere we can now work with customers
3CX Phone
What do you like best about the product?
Convenience. I like that there is a phone ap that you can utilize on your cell when you are away from the office.
What do you dislike about the product?
If internet connectivity is slow at all, voice quality suffers significantly - it can sound like you are in a tunnel.
What problems is the product solving and how is that benefiting you?
Working from home, having a VOIP is necessary.
Efficient Phone System
What do you like best about the product?
We went from having ten branches with traditional phone service and monthly bills in the five to ten thousand range depending on usage, multiple different on-site phone systems, and this was all consolidated into one system, one much lower bill. It comes with an easy-to-manage user interface that even a novice can learn to operate.
What do you dislike about the product?
The only issue I have so far is no built-in digital fax option, which is a manageable hinderance. Most of my gripes are with the service providers, the hardware, or the unreasonable requirements of the users. The other issue is that setting this up so that it functions correctly does have a learning curve, I opted to have it set up by a professional and it was costly. Someone more familiar with systems like this may have no issues getting this setup in-house. There are various instructions and how-to videos that helped tremendously when I first started using this system.
What problems is the product solving and how is that benefiting you?
Dealing with ten different phone companies, manual or provider forwarding when disaster strikes, having ten separate bills, and having upkeep on hardware spread across the United States become rather frustrating. Any time a branch would love power, the manual phone forwarding would not work, I would then have to call the provider and sit on hold, and once they finally took my call the process could take anywhere from ten minutes to an hour depending on the carrier. This was all solved by changing to the 3CX system, every problem I listed can be dealt with in under a minute using the user interface. Calls can be transfered between branches with a few clicks of the mouse and as fast and as often as I like.
We went from a phone bill of about five to ten thousand each month down to fifteen hundred to twenty five hundred a month depending on usage, and I plan to change carriers to a flat service fee in the near future which should lower that cost further.
This system also gives us the option to have an auto attendant, which has been a big improvement to call routing.
Another nice feature that you don't have with a hardware system is the realtime call tracking and reports, being a digital system keeping tabs on calls and seeing the usage reports can be very helpful for a medium to large business.
We went from a phone bill of about five to ten thousand each month down to fifteen hundred to twenty five hundred a month depending on usage, and I plan to change carriers to a flat service fee in the near future which should lower that cost further.
This system also gives us the option to have an auto attendant, which has been a big improvement to call routing.
Another nice feature that you don't have with a hardware system is the realtime call tracking and reports, being a digital system keeping tabs on calls and seeing the usage reports can be very helpful for a medium to large business.
Recommendations to others considering the product:
Make sure this is the proper fit for you. Setting this up in-house can be done cheaply if you are willing to learn and do the work. If you are with a larger company, the setup can be a bit more cumbersome, and you might want to have a professional set it up as we did.
Also, choose your hardware wisely. We purchased the base model Fanvil X4, and I have gotten a lot of complaints from the users. I would recommend doing your research and buying a phone with more amenities. If there is any way for you to try the phones out ahead of time, it could save you a lot of headaches later.
Calculate your return on investment. For us, the service fees alone covered the price of the system within a year, and this may not be the case for every company.
Also, choose your hardware wisely. We purchased the base model Fanvil X4, and I have gotten a lot of complaints from the users. I would recommend doing your research and buying a phone with more amenities. If there is any way for you to try the phones out ahead of time, it could save you a lot of headaches later.
Calculate your return on investment. For us, the service fees alone covered the price of the system within a year, and this may not be the case for every company.
3cx review
What do you like best about the product?
It's an easy mode of communication and I can download the app on my phone for when I'm away and also use on desktop
What do you dislike about the product?
There are some permissions you cannot use that are really important unless you are the queue manager
What problems is the product solving and how is that benefiting you?
We're not solving problems per SE however it's a great tool for communication and we also get to listen to recorded calls and improve call quality
Ultimate international calling app with no bug
What do you like best about the product?
You can view your entire contact list in one go.
You can change Or keep your pic
You can use the dialer to make normal or routine calls too
You can change Or keep your pic
You can use the dialer to make normal or routine calls too
What do you dislike about the product?
There is nothing to dislike
But sometimes the voice comes out very low ..
But sometimes the voice comes out very low ..
What problems is the product solving and how is that benefiting you?
With the app, your business can generate good amount of leads if it needs to tap international market
Good VOIP system
What do you like best about the product?
It's much more portable and user-friendly than our previous phone system.
What do you dislike about the product?
The setup was a little complicated, primarily because of our previous phone provider.
What problems is the product solving and how is that benefiting you?
We're currently using it as our inter-office phone system. A big perk has been having the 3cx program available on computers and mobile phones via the app.
3cx Review
What do you like best about the product?
3cx Just Works. Easy to load, easy to config, easy to backup, easy to restore. It just works.
What do you dislike about the product?
Lack of SMS support
Failover configuration is clumsy and doesn't always work.
Some physical phones are hard to provision.
Failover configuration is clumsy and doesn't always work.
Some physical phones are hard to provision.
What problems is the product solving and how is that benefiting you?
In a call center, I replaced 150 physical phones with the softphone / headsets. SOO easy to configure, works all the time and very easy to support. Saved cost of phones, replaceing back phones and improved productivity.
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