3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Makes VOIP Support Easy!
What do you like best about the product?
The interface is a thing of beauty. I don't have a telecom background, and the system we used to use was steeped in jargon. With 3CX, I was quickly able to understand the interface and actually felt like I knew what I was doing for the first time in supporting my organization's VOIP system! It's flexible, robust, well organized, and I should also mention that the cost is so ridiculously lower than all of the competitors I looked at that there simply was no comparison at all.
What do you dislike about the product?
I'm going to be honest, I don't feel like there's much to dislike. Since our 3CX instance is hosted in the cloud, we have to specify unique communication ports for every handset. It would be nice if the system could do that automatically. And, since our old system was super-ambiguous, we ended up buying a higher grade license than we needed, and there's no way to downgrade without a completely new contract and setting up from scratch. It would be nice if we could "downgrade" easier. But since the cost is so much lower than our old system, it doesn't bother me that much.
What problems is the product solving and how is that benefiting you?
We went from a system that required specialized knowledge to 3CX where I feel like I can train any IT person in managing it effectively. It has made it easy to connect handsets, smart phones (via their app), or even computers to any given extension. We are a multi-site organization, and now as long as someone has Internet, they can be connected to the same phone system with a local extension. We have even been able to leverage the system as part of our emergency broadcast system. On top of that, we are even able to get voicemails sent straight to email, so now someone can check their messages without needing to fiddle with PIN numbers!
Recommendations to others considering the product:
Look at the costs! They stand pretty well toe-to-toe with competitors when it comes to features, but their pricing model made all the difference to us. Plus, get a demo of the interface. I can't say no one else has an easy interface, but I can say that it doesn't take someone with a telecom background to confidently administrate 3CX. Any IT guy worth his salt should be able to administrate it confidently in a matter of days in a worst-case scenario.
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Amazing !
What do you like best about the product?
La facilité d'utilisation.
L'étendue des services proposée est énorme.
L'étendue des services proposée est énorme.
What do you dislike about the product?
Rien ne nous déplait. Tout est parfait chez 3CX
What problems is the product solving and how is that benefiting you?
La téléphonie mise en place chez nos clients est devenue facile grâce à 3CX.
Tout est gérable à distance.
Tout est gérable à distance.
Recommendations to others considering the product:
3CX est très facile d'utilisation
Very nice and easy to manage!
What do you like best about the product?
The backend is easy to use, has a good UI/UX and is easy to manage! The support of 3cx is very impressive... sorry it sounds not real, but it is. Support answers very fast and is trying to solve every problem. The most problems are infront of the screen ;)
What do you dislike about the product?
Sometimes i would like to get better error messages. Like with a direct link to the voip error nummers and meanings.
What problems is the product solving and how is that benefiting you?
We are using 3cx as a call center and for casual phones. 5 locations and only one backend... thats great!
Recommendations to others considering the product:
just do it! you will not be disappointed! its just the next level of communication if you are comming from a common phone-system
Perfect for our SME
What do you like best about the product?
- The ability to customize the firmware
- Call groups
- User group
- Call logs to trace
- Setting up music on hold
- Control of the phone from desktop cti
- Statistique on the dashboard
- change of presence status in one click
- auto backup of configuration
- Call groups
- User group
- Call logs to trace
- Setting up music on hold
- Control of the phone from desktop cti
- Statistique on the dashboard
- change of presence status in one click
- auto backup of configuration
What do you dislike about the product?
- The webmeeting function works well but can be improved to compete with Teams and zoom or even integrate with them
- Integration with office 365 would be interesting
- The webmeeting function uses protocols that are often blocked by the security policies of large groups which has led us to use Teams more frequently.
- The app logo is misleading because it looks like the wifi logo and a lot of our users are lost when the app is minimized in the cahed icons
- Integration with office 365 would be interesting
- The webmeeting function uses protocols that are often blocked by the security policies of large groups which has led us to use Teams more frequently.
- The app logo is misleading because it looks like the wifi logo and a lot of our users are lost when the app is minimized in the cahed icons
What problems is the product solving and how is that benefiting you?
- we were with a supplier who did not give us full power. Using 3CX we have the ability to configure anything we want both on channels and on user phones.
- We can work with several channel providers to have perfect continuity of service (Voip telephony provisions our emergency telephones, so we cannot afford to have a cut of service)
- We can work with several channel providers to have perfect continuity of service (Voip telephony provisions our emergency telephones, so we cannot afford to have a cut of service)
Recommendations to others considering the product:
- Prepare well for your migration
- Choose your channel provider carefully (we had communication problems because of a bad provider and not by 3cx)
- Choose your channel provider carefully (we had communication problems because of a bad provider and not by 3cx)
Cost effective, simple and feature rich
What do you like best about the product?
Forum and support documentation are the most useful
What do you dislike about the product?
Specific features are not available yet on the current version, and it is a matter of waiting for their development team to greenlight the upvoted feature requests
What problems is the product solving and how is that benefiting you?
Solving the issue of insanely high phone bills from the top 4 Teclo providers
Solving the issue of removing physical hardware
Solving the issue of removing physical hardware
3CX_Review
What do you like best about the product?
The interface and usability of the console
The reporting feature that is built-in
Ease of use
Training available
The reporting feature that is built-in
Ease of use
Training available
What do you dislike about the product?
Some random issues with 3CX app. Also, the dashboard could involve more details about the usage statistics
What problems is the product solving and how is that benefiting you?
Internal as well as external communications. Also, as a part of work from home, our users were able to use the 3cx app on their phones.
3CX Phone System
What do you like best about the product?
3CX is really easy to deploy. 3CX app gives you more options to work remotely. Its easy to route the calls based on the requirements.
What do you dislike about the product?
The reporting tool does not gove you many options to generate custom reports.
What problems is the product solving and how is that benefiting you?
The major problem that was resolved by moving to 3CX was the ability to work remotely without any hassle and also the ability to configure the phones and ship it to the users to just plug n play.
Do yourself a favour and try 3CX
What do you like best about the product?
Reliability, Flexibility, ease of use and pricing.
What do you dislike about the product?
HA is lacking and pricing/versions are becoming more complex.
What problems is the product solving and how is that benefiting you?
Concerns around managing or expanding our phone system (of +500 extensions, mobile clients, remote offices & hotdesking) has become a thing of the past.
Our staff cave come to expect the user friendly customisable experience that we just were't able to achieve before deploying 3CX.
Our staff cave come to expect the user friendly customisable experience that we just were't able to achieve before deploying 3CX.
3CX Review
What do you like best about the product?
User friendly easy to operate and troubleshooting is a breeze.
What do you dislike about the product?
You need a static ip address and a dedicated internet for the phones.
What problems is the product solving and how is that benefiting you?
Changes are on the fly. Automatic redirection of calls is a breeze.
Recommendations to others considering the product:
The most user friendly voip solutions you can get!
BEST PABX System ever!
What do you like best about the product?
The fact that it lessens call costs makes helps saves expenses.
What do you dislike about the product?
There is nothing I dislike about this software
What problems is the product solving and how is that benefiting you?
We've saved on call costs with the use of Outbound rules over our ISDN line and call logs, reports helps to continue to minimize cost.
Recommendations to others considering the product:
Easy to administer, user friendly interface, saves call costs and cost effective
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