3CX Phone System
3CXExternal reviews
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All-in-one Phone System
What do you like best about the product?
We started using 3CX in our company four years ago. We used to have a Cisco Phone system. Here are advantages of using 3CX compared to Cisco:
1-Low cost of Licensing
2-Diversity of supported IP Phones and lower cost of hardware
3-Built-in Web conferencing
4-Remote users
5-No extra charge for using Call Center features such as queues
6-The PBX itself does not require expensive hardware and can be run on a budget-friendly PC or server
1-Low cost of Licensing
2-Diversity of supported IP Phones and lower cost of hardware
3-Built-in Web conferencing
4-Remote users
5-No extra charge for using Call Center features such as queues
6-The PBX itself does not require expensive hardware and can be run on a budget-friendly PC or server
What do you dislike about the product?
When comparing 3CX with our old phone system (Cisco), here are the disadvantages:
1-The hold button using 3CX does not work the way it should (another user cannot pick up a call on-hold)
2-Barge-in feature is not available on the desk phones
3-Even when using 3CX windows client for Barge-in, not more than 1 barge-in is allowed
4-3CX provides no tools for troubleshooting whereas with Cisco there are many different options
5-Fail-over and disaster recovery solutions are not available or better say effective with 3CX
1-The hold button using 3CX does not work the way it should (another user cannot pick up a call on-hold)
2-Barge-in feature is not available on the desk phones
3-Even when using 3CX windows client for Barge-in, not more than 1 barge-in is allowed
4-3CX provides no tools for troubleshooting whereas with Cisco there are many different options
5-Fail-over and disaster recovery solutions are not available or better say effective with 3CX
What problems is the product solving and how is that benefiting you?
When our phone system maintenance contract ended, we looked into many different options. Our current Cisco phone system at that time was so outdated and we were advised to replace it. The cost of the upgrade was over $250K. We got another quote from a company that offers Broadsoft for $150 excluding the cost of replacing the handsets. The third quote was from a company that offers 3CX and the price including replacing the existing phones was $95K.
We made sure that 3CX meets all of our requirements but in the end, we lost some features.
We made sure that 3CX meets all of our requirements but in the end, we lost some features.
Recommendations to others considering the product:
I believe that all companies should move from the expensive outdated legacy phone systems to modern IP PBXs such as 3CX.
When using 3CX, make sure you choose the right edition to meet the requirements and implement a fail-over solution.
3CX is missing a few features and if those features do not matter to you, it is going to be the best solution in the market.
When using 3CX, make sure you choose the right edition to meet the requirements and implement a fail-over solution.
3CX is missing a few features and if those features do not matter to you, it is going to be the best solution in the market.
A complete IP PBX Solution
What do you like best about the product?
We have been using 3CX for almost 10 years and I can say that there has been an enormous improvement with the product.
Some of the advantages of using 3CX from my point of view are as follow:
1-It is licensed based on concurrent calls not the number of extensions
2-Large number of web meeting participants is already included in all licenses
3-No additional fee for web meeting and cellphone app
4-easy installation on-premises and cloud
5-Easy to maintain
6-easy to train end users
Some of the advantages of using 3CX from my point of view are as follow:
1-It is licensed based on concurrent calls not the number of extensions
2-Large number of web meeting participants is already included in all licenses
3-No additional fee for web meeting and cellphone app
4-easy installation on-premises and cloud
5-Easy to maintain
6-easy to train end users
What do you dislike about the product?
If I want to list cons about 3CX, will be as follows:
1-So many updates
2-New updates do not respect the previous versions' features
3-Some features remove in the new releases while the client has been already using them
4-So many changes in user interfaces cause that end-user to lose trust in the product
5-even after all years of developments, the product is not mature enough and it constantly keeps changing
1-So many updates
2-New updates do not respect the previous versions' features
3-Some features remove in the new releases while the client has been already using them
4-So many changes in user interfaces cause that end-user to lose trust in the product
5-even after all years of developments, the product is not mature enough and it constantly keeps changing
What problems is the product solving and how is that benefiting you?
The 3CX phone system is ideal for small to medium companies with less than 100 users and locations in the same geographical regions. It cannot replace Trading Systems or users who are used to use CUCM.
If the client meets the criteria for using 3CX meaning no special requirement, 3CX would be the easiest and the most cost-effective solution.
Users with tight budget would love 3CX as an all-in-one solution.
If the client meets the criteria for using 3CX meaning no special requirement, 3CX would be the easiest and the most cost-effective solution.
Users with tight budget would love 3CX as an all-in-one solution.
Flexible VOIP system
What do you like best about the product?
The ease of extension management makes managing numerous 3CX installs for different clients easy and both streamlines my workflow and exceeds their expectations.
What do you dislike about the product?
When opening any given page on 3CX, it retains how far down you've scrolled from the previous page. This can lead to a lot of unexpected scrolling.
What problems is the product solving and how is that benefiting you?
Remote SBCs. Multiple sites on a single phone system. Work from home flexibility has been incredible during Covid-19 restrictions.
Recommendations to others considering the product:
The wide array of compatible phones and ease of use from an administrative standpoint make 3CX extremely flexible. With strong support and development teams, 3CX stays up to date with feature requests and bug fixes. I always feel as though 3CX can help me provide solutions to my clients.
Amazing Product
What do you like best about the product?
the mobility features, the different options available to you to setup the system.
What do you dislike about the product?
figuring out templates can sometimes prove difficult.
What problems is the product solving and how is that benefiting you?
in the current world just having the ability to easily stay connected when working from home.
Recommendations to others considering the product:
Watch the videos, speak with users who have it.
It's a fantastic system, with the occasional service blip
What do you like best about the product?
Simple use, sign in from multiple devices
What do you dislike about the product?
Occasionally the service dips, outages can be due to external hosting providers though
What problems is the product solving and how is that benefiting you?
Removing old phone lines, cutting costs etc
Affordable and robust PBX system
What do you like best about the product?
Deployment of phones is a breeze and with the correct workflow it does not even require removing phones from the box until it is time to plug them in at the user's desk.
What do you dislike about the product?
I wish the upgrade feature was easier. When there is a major upgrade, you must backup the system, uninstall the old version, install the new version and restore the backup.
What problems is the product solving and how is that benefiting you?
We're using the provisioning templates to push out multicast paging settings that allowed us to replace old intercom systems with the voip phones.
Recommendations to others considering the product:
Do the trial and try it out. You'll probably love it.
Good PBX but lacking some generic features.
What do you like best about the product?
Easy to install/configure. have remote access
What do you dislike about the product?
Not enough support and features as other PBX have
What problems is the product solving and how is that benefiting you?
None
Recommendations to others considering the product:
Good to use
A great VoIP solution
What do you like best about the product?
It's a really easy system to admin. The mobile app is working really well during the Covid Lockdown.
What do you dislike about the product?
People 'accidently' putting their phone in DND, very close to disabling that.
What problems is the product solving and how is that benefiting you?
Had issues previously with SSL certificates not auto renewing, but hopefully thats all resolved. also the Chrome plugin is having audio issues with some users.
Recommendations to others considering the product:
User training is crucial, theres a lot of features, showcase them all.
Great PBX, easy to use, has lots of features!
What do you like best about the product?
Has a good acd and call queues, upgrades are easy. Mobile app is great.
What do you dislike about the product?
Would like to see more routing options for calls and hold music in between queues, better notifications of a breach and logic for skils based routing.
What problems is the product solving and how is that benefiting you?
Working from home has been a breeze with 3CX.
Recommendations to others considering the product:
Get a good demo, it's really neat.
3CX is easy to setup and runs from the cloud or on-site
What do you like best about the product?
3CX is easy to setup and runs from the cloud or on-site. The admin interface is great and can import users from Active Directory.
What do you dislike about the product?
Using the mobile app is not always successful for user at connecting calls. This is a great advantage for remote workers or people away from a desk or on the move but it can be frustrating when calls do not work well.
What problems is the product solving and how is that benefiting you?
3CX works great with our desktop phones software phone on desktops or in the Google Chrome browser with the plugin. It is easy to make quick changes to the phone system especially in the changing times we are in today.
Recommendations to others considering the product:
Use 3CX if you want a phone system to be easy to manage and rich in features that keep improving all the time. 3CX is easy to manage and is easy for users to use on a Yealink phone, PC or Mac computer, IOS or Android. I would recommend it to anyone that needs flexibility and convenience in a modern phone system.
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