3CX Phone System
3CXExternal reviews
516 reviews
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3CX is a easy to manage, cost saving, turn key solution with many features.
What do you like best about the product?
3CX is supported on the cloud. 3CX supports all the major cloud providers. 3CX is easily deployed on the cloud.
What do you dislike about the product?
I would like for 3CX to provide better support to its customers and re-sellers. They will find any little reason to refuse support. Example: Custom templates, different sip trunk provider, etc.
What problems is the product solving and how is that benefiting you?
Being able to work remotely. Easily training users on how to use the system. Easy system to manage.
Recommendations to others considering the product:
Use yealink phones. These seem to be the most reliable phones and are heavy duty.
What a GREAT phone system!
What do you like best about the product?
The system was very easy to install. We are currently using almost 200 extensions and this system is a breeze to add new stations. The price was also something that was too good to be true. Don't be fooled by the low price point. This system can hold it's ground with the bigger players at less than half the price!
What do you dislike about the product?
The cell phone app is a little buggy. It will drop calls randomly that are passed through to it from the system. It is just a minor annoyance though and definitely not something that I would consider something that would make me rethink our purchase.
What problems is the product solving and how is that benefiting you?
We accomplished things with this system that we could have only dreamed about with our older system. We don't have to bring a contractor in to add an extension which adds cost. Our company likes to be very self sufficient and this system allows us to do just that. We have had the system since October 2019 and are still finding hidden gems that we did not know existed and our implementation consultant did not highlight. By no means is that a knock on our consultant as there are SO many things available in this system, it is impossible to cover them all.
Recommendations to others considering the product:
Don't dismiss this product because of it's price point. We kept waiting for "the other shoe to drop" and when we were going to get hit with add on pricing to provide us the features the bigger names provide. It never happened. We have a system that will do everything we want in a business class phone system, and more, and still have money back from what we would have spent had we went with a bigger name brand.
Robust and Reliable VoIP Phone System for Businesses of All Sizes
What do you like best about the product?
3CX regularly released improvements and bug fixes throughout the year. They are aware of business needs and have customized 3CX to address the communication needs of all types of businesses. 3CX provides a free license to try their product and they do not limit the number of extensions in the trial license or any of their license models. The ability to setup and use 3CX with popular cloud hosting services such as Azure and AWS are a huge bonus since we have mobile work forces who need to be connected to a single PBX.
What do you dislike about the product?
3CX is sometimes slow to adopt traditional key system PBX features that end-users are accustomed to using in their older PBX systems. As such, there are certain work-arounds that must be done to bridge the feature gap for the end-users.
What problems is the product solving and how is that benefiting you?
With a mobile workforce it is key to have a single PBX that can reach all employees. 3CX's ability to install on cloud hosting providers has helped solve the issue of mobile offices and roaming employees. We can place desk phones in any location with an Internet connection or the employees can use the web client or smartphone apps.
Recommendations to others considering the product:
n/a
Easy Upgrade & Intuitive System
What do you like best about the product?
The system has been really intuitive for a company of all different tech knowledge levels. It has advanced features for those that want it, but is simple for those that just need the basics. It has been a life saver in today's times of working remotely. We were able to pick up and go without missing anything.
What do you dislike about the product?
I think the biggest adjustment/learning curve from the implementation has been for our receptionist and learning her new normal on answering and transferring an abundance of calls.
What problems is the product solving and how is that benefiting you?
We solved a need to upgrade, whether it was with our old system or something else. We have cut out a third party phone support vendor, cutting costs and the middleman. Our biggest realized benefit has been the flexibility to pick up and go from our desk to our home offices.
Recommendations to others considering the product:
I really like the platform because it allows anyone in our organization to pick up and go. We have people using only the mobile app, people only using it on their PC, and people using a mix of desk phone, mobile app, and PC. It's great that it's so intuitive and easy to pick up.
Great phones system for the IT Guy
What do you like best about the product?
It is easy to setup and even easier to manage once it's up and going with the out of box features.
What do you dislike about the product?
Support is in a different part of the country so the response on tickets is slow. I would like to see a call center for partners and customers with active support.
What problems is the product solving and how is that benefiting you?
Users really like the apps and additions feature they have access to over the traditional phone system and no per user fees.
Recommendations to others considering the product:
Do it! It has been a good experience so far.
I love 3cx and here's why
What do you like best about the product?
It has tons of features. Easy to set up and maintain. Not buggy like Asterisk and others. Best of all is pricing is affordable.
What do you dislike about the product?
Their live support options have room for improvement but seems to be getting better. The good news is 3cx rarely if ever has bugs so you dont have to worry too much about this.
What problems is the product solving and how is that benefiting you?
3cx lowers our overall cost and helps with call flow for our small call center. Being closed based helps a ton too since we have phones all over the country. Mobile app works just like a SIP desk phone which has come in handy since we have so many that are working from home right now in light of the Corona-virus.
Recommendations to others considering the product:
Compare the price. 3cx bases pricing based on max simultaneous phone conversations which makes the pricing unbeatable.
3CX Review
What do you like best about the product?
The simplicity of the software. Very easy to use and configure.
What do you dislike about the product?
Features that should be standard are missing.
What problems is the product solving and how is that benefiting you?
I can provision phones without the having to call a phone expert to help.
Setup is really easy.
Setup is really easy.
Recommendations to others considering the product:
Mone at the moment.
Recommended as a Phone system
What do you like best about the product?
Been using 3CX for over 2 years now, and I've found it be a great program for managing phones and users
What do you dislike about the product?
3CX for mobile is still not fully functional (issues with Wifi/Cellular switching)
What problems is the product solving and how is that benefiting you?
Mobile app not fully capable of being consistent, but it's helped our mobile users stay more connected
A great affordable business phone system.
What do you like best about the product?
As compared to to the Toshiba and Avaya systems that I have used in the past, 3CX is very easy to configure and administer. The interface is intuitive and works with most of the major brands of IP SIP phones. The pricing structure is also unique being based on number of simultaneous calls versus the traditional license per feature cost of typical PBX systems. 3CX also has the same feature set as the Mitel / Avaya systems but at a fraction of the cost.
What do you dislike about the product?
Some of the reporting could be improved, especially being able to get a report of the number of simultaneous calls in use over a period to understand if you are licensed properly. As this is a SIP system, there are some limitations in button programming over the proprietary such as buttons to forward calls. Some voicemail options could be improved such that you could record multiple greetings though the voice prompt system rather than just the primary greeting. All other greetings have to be recorded through the webclient.
What problems is the product solving and how is that benefiting you?
My goal was to replace all the Toshiba, Nortel, and Avaya systems that we had in our offices so that we would have a single phone system for the entire practice. As we have a fiber connected infrastructure between our offices I am able to run the entire practice off a single on premise virtual machine with just phones in each location. This has allowed us to combine our separate Trunks/PRIs into a single SIP trunk which saved a tremendous amount in telecom costs. This system is also so easy to setup that I was able to reduce the amount of contractor time required for implementation.
Recommendations to others considering the product:
If this is your first full SIP / non-proprietary system be sure to know all of your required features no matter how minor, especially in phone button programming and operation. There are a number of things such as forwarding your extension that will be very different from proprietary systems.
Great System
What do you like best about the product?
The flexibility of the system is amazing. Tons of options and routing features.
What do you dislike about the product?
Updates can be a pain. I like to stay up to date and get the best feature, but the updates from version to version (not dot releases) can be time consuming.
What problems is the product solving and how is that benefiting you?
Phone call routing is the biggest. Voicemail to email is super helpful.
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