3CX Phone System
3CXExternal reviews
516 reviews
from
External reviews are not included in the AWS star rating for the product.
Good PBX and support
What do you like best about the product?
I like the ability to manage the PBX myself.
What do you dislike about the product?
I dislike that 3cx updates the conference site without providing feedback or a heads up.
What problems is the product solving and how is that benefiting you?
Immediate addition of extensions, as needed. Realized cost savings after transitioning to 3cx.
Recommendations to others considering the product:
Easy to use and manage. Ease of use is much better than Iwatsu
Easy to setup -- Easy to use.
What do you like best about the product?
The 3CX Administration panel has stayed consistent throughout version 9 all the way to its latest release, 16. With that said, its always been easy to find extensions, customize inbound/outbound rules, setup DID's/trunks and work with ring groups. This is by far my favorite things about the system. If I had to rank a 2nd item, the phone firmware and templates that we use is always updating, which allows for easy to push/provision firmware/config updates to the phones on my LAN. Configuring a new phone is also quite easy to use.
What do you dislike about the product?
For multiple sites where I'm hosting, I wish I had the ability to configure one central panel where I could break the extension into multiple groups, all while administrating under the single pane of glass. Configuring STUN for remote employees, especially while we've been in COVID-19 lockdown, has been been a challenge.
What problems is the product solving and how is that benefiting you?
Because how easy 3CX server is to administrate I'm able to setup new phones, configure existing extension and use modern features like web client across my company. The benefits are hosting 3CX in all of my sites, means all I have to pay for is maintenance and no hosting fees. It runs on a 2 core, 8 GB VM, which is pretty lightweight for an office under 30 people. 4 Cores, 16 GB should be suitable for 100 people. In short, its very lightweight for the amount of simultaneous calls that can occur.
Recommendations to others considering the product:
If they are struggling with other VOIP software out there, I think others would find 3CX easy to use administration and overall use of phones connected through it to be. Its much more affordable than some of the big boys out there.
Excellent product with great mobility options.
What do you like best about the product?
We really like the Web Client and Mobile App
What do you dislike about the product?
The does not see to be the ability to bulk import DID numbers or extensions. Also, there is not a simple way to create phone templates. Some features that we have been use to like Page & Announce, Remote Voicemail dial in and accessing other voicemail boxes is not available in 3CX.
What problems is the product solving and how is that benefiting you?
We are helping our customers work remotely and have better mobility solution.
Recommendations to others considering the product:
Make sure you weight the features of each system you are evaluating. If mobility, ease of setup, good documentation, etc are things are looking for, then 3cx might be the right solution for you.
3cx as a unified communication solution for small buisinesses
What do you like best about the product?
The webmeeting feature is easy and robust. You can do ad-hoc presentations or schedule meetings. You can share content, support staff can use the remote control features to assist others. It's a powerful and useful tool. Also the reporting feature looks very professional.
What do you dislike about the product?
The softphone is not the best software-wise. There are 2 versions of the softphone that I have used and they seem to be solid with a few clunky aspects to them. I feel like this will improve over time. The apps for iphone and android are excellent however. I would also like to see more support for desk phones, we were able to get older phones to work with the system by changing the firmware. Another feature we would like to see is support for H.323 conferencing systems. It's disappointing to not be able to add video conferencing room systems to video calls.
What problems is the product solving and how is that benefiting you?
Our company uses an ancient phone system, which has end of life hardware, and software mostly. While the 3cx does not cleanly integrate with our current system it can be used as a workaround for a lot of things. For example, the softphones that work with our old system require licenses, and with the software being end of life there is no way to support the system when it fails. The softphone with 3cx has a robust set of features and it does many more things without needing additional licensing. It's been a great replacement so far.
Recommendations to others considering the product:
I recommend this product if you have mobile staff and need to be in contact. The suite of software that comes with this product for the price point is outstanding. The product is very easy to implement and the support community is helpful and responsive to questions. The administration of this product is also very simple compared to older phone systems.
Good product!
What do you like best about the product?
I like the desktop app, easy to setup conferences. The mobile app is also good, but it needs some improvements - notice the quality of the call is not the same sometimes.
What do you dislike about the product?
1. The lack or poor integration with office 365. It should be easy from there to book a meeting/conference call and also show busy or available based on my calendar. There are plugins out there, but we were never able to make it work
2. To have it in house in different locations with redundancy is very tech job. Luckily we have a great tech guy otherwise it would be impossible. Also, the way it is setup, it is hard for people that are working in two different locations.
2. To have it in house in different locations with redundancy is very tech job. Luckily we have a great tech guy otherwise it would be impossible. Also, the way it is setup, it is hard for people that are working in two different locations.
What problems is the product solving and how is that benefiting you?
Vo-IP system, ability to work from home, using the desktop app , and also the cost savings.
Recommendations to others considering the product:
Please invest on Microsfot 365 integration. WE don't need chats on 3cx, we don't need those these things that other provides offer already. we need better integration
Perfect Voip solution for MSPs
What do you like best about the product?
Very low overhead meaning that an instance on your cloud provider of choice can be spun for cheap. The pbx express makes the deployment of the pbx just clicking a few buttons, you don't even need to know Linux (which is the platform of choice for this PBX and the corresponding SBCs). Easy to use interface so that those without experience with voip can still do basic functions, supports a decent range of handsets, web interface is terrific and lets users control a lot of features and settings, cool features like call flow designer and speech to text translation using google api. The pace of development is pretty rapid, meaning existing features get improved and new ones are added regularly.
What do you dislike about the product?
Super sensitive to firmware updates, have seen a pbx crash due to a phone with an out of date firmware causing a memory leak. Meeting features are behind more robust platforms like Teams, mobile app is improving but still has lots of room to grow.
What problems is the product solving and how is that benefiting you?
Our clients are benefiting greatly from the ability to easily work remotely during this lockdown, without having to bring their handsets home. 3CX price points makes it easy to move clients over from antiquated hardware based pbx solutions, and to move over from other voip providers whos support suffered from growing way too fast. Also, with high availability available, and the support for softphone and mobile app, 3cx is resilient against outages at the customer sites, or even the hosting providers if you're smart about where your other instance lives.
Recommendations to others considering the product:
Make sure that you're ready to train your staff on supporting this platform before taking on a lot of business, and the networks are optimized for voip (multiple isps, managed switches, etc).
Excellent VOIP phone system
What do you like best about the product?
3CX is simple to maintain. It took a bit to setup, but their support helped a lot. The system has a wide selection of compatible VOIP phones to choose from. We settled with Yealink, and the setup process is very simple.
What do you dislike about the product?
There are countless options to configure and setup and it was a little tough to find the right documentation. 3cx did not natively support out old Cisco phones, but was able to provide custom firmware that required several steps and forum post reading.
What problems is the product solving and how is that benefiting you?
We replaced out previous Cisco VOIP system to provide local extensions for our campus. We also tie in our emergency alert system. We were also looking into an emergency alter system for fire/weather/etc. We were able to find a system that implemented alongside 3cx to meet this need.
Recommendations to others considering the product:
If you are looking for a solid VOIP system, 3CX is for you. Once setup, implementation has been smooth, and their sales/support team has provided us with everything that we need.
Was just what we was looking for when bringing our VOIP service in-house
What do you like best about the product?
The software is quite intuitive to use. Straight from installing the server product you are up and running in little over 30 minutes. The integration between devices is great. i can have my deskphone and mobile device linked to my extension meaning i can pick up calls from anywhere in the world!
What do you dislike about the product?
The CSV import process is quite cumbersome. If this could be shortened it would be better for the person setting it up. If you could provide minimal data (Name, ext number, external numner and email) then set against a generic template that this process would then create password and pin itself rather than have to generate these yourself. When setting up over 150 extensions, I had to use a 3rd party tool to generate these for me.
What problems is the product solving and how is that benefiting you?
Our previous VOIP service was hosted by another company and if we wanted anything chanced we had to log the change with them to get this done. Now we manage this ourselves and can make a change in minutes when required. We were crying out for an IP attendant service and queue position announcements for years, which our previous service didn't deliver on. We now have these and our reception staff are much happier!
Recommendations to others considering the product:
I liked the product straight from install. Was easy to setup and get going. The product has 95% of the features we are looking for.
3CX Review
What do you like best about the product?
The free iOS and Android apps are both easy to use and allow for savings on hardware
What do you dislike about the product?
Sometimes the desktop application requires a restart of my mobile device to allow me to answer via the desktop
What problems is the product solving and how is that benefiting you?
- cheaper than any standard phone line
- mobile apps mean cost saving on hardware (as above)
- hosting the service for our clients means that their phone lines will never be out of action
- mobile apps mean cost saving on hardware (as above)
- hosting the service for our clients means that their phone lines will never be out of action
Recommendations to others considering the product:
There is no reason to choose an alternative, it's one of the cheapest services available, has good support and the possibilities are endless
A comprehensive and easy to use VoIP platform.
What do you like best about the product?
3CX makes it easy to rapidly deploy PBXs. It is easy for both technical staff and users to understand and is very feature rich. Getting non-technical staff on softphones is a breeze, and configuring new phones and extensions is about as easy as it can be. Update schedules frequently enable new functionality or improve upon existing functionality which is nice as well. Overall, I am very happy with the solution.
What do you dislike about the product?
Working with the 3CX support team is challenging and usually not helpful. If you run into problems, you are usually further ahead to figure it out yourself than to engage 3CX support. Migrating from Mitel systems can also be a but of a challenge since Mitel offers some more advanced functionality that 3CX doesn't currently support. Bulk changes such as changing phone templates is also a pain, but can be automated with their API.
What problems is the product solving and how is that benefiting you?
Right now, the biggest challenge we have faced is the mass migration to work-from-home as a result of COVID-19. 3CX made this challenge significantly easier by being able to cloud host the PBX, and by providing web meeting functionality.
Recommendations to others considering the product:
3CX is an easy to use, and fast to implement cloud-hostable PBX. Out of all of the VoIP platforms I have worked with, 3CX is the easiest and most feature rich. If you aren't sure, use a 3CX trial key and go from there!
showing 131 - 140