3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Rock solid performance, very customisable
What do you like best about the product?
3CX is easy to install, adapt and manage.
We have 220 users in various working environments from inbound customer service, outbound sales and general admin.
We have 220 users in various working environments from inbound customer service, outbound sales and general admin.
What do you dislike about the product?
We are very happy with our use of 3CX and have no problems.
What problems is the product solving and how is that benefiting you?
Incredibly easy to customise
Recommendations to others considering the product:
go for it...it is excellent
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Lightweight and easy to manage
What do you like best about the product?
The fact that the system is vendor-agnostic for SIP phone hardware is great and allows us to try out a lot of different options. The PBX being software-based gives us hardware flexibility as well as multiple cloud hosting options that don't have to be particular to SIP. You can use almost any SIP provider for dial tone which also helps keep the overall costs down.
What do you dislike about the product?
Call reports could be a little more visually appealing and offer more options for productivity monitoring.
What problems is the product solving and how is that benefiting you?
It's very cost-effective. Not being tethered to a big IP phone system that requires you to buy their appliance, their phones, additional licenses for every little thing, it all adds up to cost savings and flexibility. We've been able to utilize the video conferencing to achieve remote orientations that would've otherwise been very costly. There is a lot that we still haven't taken advantage of. The biggest problem it solved was getting rid of POTS lines and allowing us to do so without having to get in bed with a pricey phone system. We can get phones on Amazon. Try out different SIP products like speakerphones for the conference room and do so with almost any vendor we want. We chose the perpetual license at the time and our only cost now is the maintenance. Overall very happy with our decision. It's been a win all around.
Recommendations to others considering the product:
Give it a try. It's easier than you think and you don't need to know anything about SIP or PBX's to set it up.
Excellent experience and great customer service
What do you like best about the product?
We manage our phones and have a lot of flexibility
What do you dislike about the product?
Nothing really negative to mention all features are great
What problems is the product solving and how is that benefiting you?
We have solved our communication issue and phone needs including offsite locations
Recommendations to others considering the product:
Important To understand the need of the business and make decisions based on that
Lightweight, easy to use and deploy with great features
What do you like best about the product?
Easy to manage, reliable with very low maintenance. We have been using 3CX as our phone system for many years now and the system has been very reliable. The system does not require much maintenance which can be fully automated.
What do you dislike about the product?
Some cosmetic things such as uploading users profile pictures by admins could be improved. The Web Conferencing could be a bit more user friendly. The IOS client could improve the push (this is already being addressed by the new version in the works)
What problems is the product solving and how is that benefiting you?
Having a virtual machine running your phone system with SIP trunk gives you a tremendous flexibility, as you can easily backup / restore your phone system in a couple of clicks! Also 3CX Call Flow Designer makes it extremely easy to build your call flows with lots of options for the most demanding phone needs.
Recommendations to others considering the product:
Try it our for free. You can can run 3CX free in the cloud to try. We use Yealink phones which are great with a very reasonable cost. I've managed a full Cisco Call Manager solution before and was very impressed what 3CX can do for such little cost.
User - Reseller - Worked our way up - Solutions Provider (Distributor)
What do you like best about the product?
3CX is a fantastic product, which is constantly evolving, the human-computer interface design makes it easy to use, both for resellers and end-users. 3CX is a great company to work with as a reseller, we have progressed from the lower levels, to become a Solutions Provider, Preferred SIP Trunking Provider, and today, thank 3CX for this opportunity by supporting a significant number of the UK resellers.
What do you dislike about the product?
There are no downsides to 3CX, it is constantly growing, and gaining market share, some resellers do not like the fact that 3CX offer free / trial licenses, to me they are not seeing the bigger picture, they are now seeing the opportunity to nurture that trial license to increase in terms of both simultaneous call count and feature set by upgrading to the Pro or Enterprise feature set.
What problems is the product solving and how is that benefiting you?
3CX is an open standard SIP unified communications platform, we support a large number of 3CX resellers been different in the market place, and love helping them grow in terms of their position within the 3CX partner program, we do this by providing qualified Sales Leads, Support, and making our resellers different in a very competitive landscape. Our partners win, we win, and 3CX wins, Win-Win-Win sounds like a Happy Home for UC-Resellers
Recommendations to others considering the product:
Look at 3CX, and you don't waste anytime looking anywhere else!
Easy PBX to install, setup, maintain and run.
What do you like best about the product?
Interface and compatibility with various services and devices.
What do you dislike about the product?
Maintenance contract costs are rather high. For smaller businesses a gap in yearly maintenance would lead to the higher new contract costs.
What problems is the product solving and how is that benefiting you?
We are able to organize and communicate housekeeping status through our phone system with prompts.
Recommendations to others considering the product:
If you need to be up quickly and have minimal maintenance, this is a great setup. With out the former hotel module 3cx for hospitality creates a multi step process for basic uses such as wake up calls.
MSP Network Engineer with 10 Years VOIP Experience
What do you like best about the product?
As an MSP engineer I have used a lot of VIOP systems from Altigen, Cisco, Nextiva, Star2Star, Zultys, and Avaya both on premise and in the cloud and the one thing that 3CX has and that all of them lack is that 3CX is server software that fits into existing IT infrastructure so easily. I can run it on premise or in the cloud on Windows or Linux and all of my existing monitoring, networking, and back up work flows work with it. That makes deployment and troubleshooting easy and really helps to cut the cost. It also allows for flexibility when building redundancy and fail over which is wonderfully easy to do.
What do you dislike about the product?
My only real complaint is that the mobile app does not support the shared park keys. I have gripes about how individual phones work, mostly Fanvil and snom phones, but if you go Yealink you won't have an issue.
What problems is the product solving and how is that benefiting you?
Not having to have an outside phone vendor is a big win. Reduced operating costs and reduced implementation costs are also big wins.
Recommendations to others considering the product:
Yealink phones make your deployments so much easier and they support just about every feature you could imagine via templating.
As an installer I love the flexibility
What do you like best about the product?
Flexibility to be able to provide the many different customers requests for call flow
What do you dislike about the product?
Keep working on the mobile app. While it works for the most part it needs continued development
What problems is the product solving and how is that benefiting you?
from quick and simple installs to complex and large 3cx covers it
Good planning up front led to a solid communiction system for normal times and not so normal times.
What do you like best about the product?
3CX has proven flexible in our application. We were able to convert sound files and offer an automated story telling system for our patrons. During the COVID outbreak in the spring of 2020 we were able to easily transition staff to remote work by installing the 3CX app on their smart phones giving them their desk extension wherever they are. The ability to manage individual extensions from any web based computer makes life simpler and more efficient. The relative ease of recording and activating different greetings has proven invaluable during the time of the virus crisis. I like the ability and ease of running the system from a PC based operating system and accessing via browser. It is very accessible for our entire IT dept., not just a designated "phone guy".
What do you dislike about the product?
If I had to pin down a dislike it would be that some of the updates to telephone model templates override custom programming we've written into the current templates.
What problems is the product solving and how is that benefiting you?
Before 3CX we had a system for offering dial in stories. It was antiquated but it worked. During the switch over to 3CX we found that with some creativity we were able to use the flexibility of the system offer the same story telling service in an integrated packed freeing us up from old hardware and obsolete methods. Among the other benefits we use is the ability for managers to easily manage and forward phones from a web interface.
Recommendations to others considering the product:
Do your homework. Find someone in your industry or a closely business that uses 3CX and talk with them about what they've learned. If time allows map the system out up front. Since it's PC based it was relatively simple to setup a test system, configure all our phones, groups and routing, test most all of it before going live. On the day of going live we swapped phones on desks, booted the server and basically were operational.
More than we asked for!
What do you like best about the product?
The web interface. It allows us to easily setup up phones and administer the phone system.
What do you dislike about the product?
Not much of a dislike, but wish you didn't have to get the Call Center edition to get more than 16 calls.
What problems is the product solving and how is that benefiting you?
3CX replaced our old PBX system that was end of life and end of extensions. No more having the PBX guy come out and configure a phone. It so nice just to pick up the phone and move to a new location.
Having the 3CX app on my cell phone allows me to be out of the office and still "be in the office" as far as callers know.
The web conferencing feature has really improved.
Having the 3CX app on my cell phone allows me to be out of the office and still "be in the office" as far as callers know.
The web conferencing feature has really improved.
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