3CX Phone System
3CXExternal reviews
516 reviews
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Excellent phone system for mid-size organization
What do you like best about the product?
The system is extremely stable and relatively easy to configure and manage. Low-cost and very flexible for our needs.
What do you dislike about the product?
Integration with Exchange server has some issues. Lots of call center features that we do not need.
What problems is the product solving and how is that benefiting you?
Integrated half a dozen PBX and small office systems into a single VoIP framework. Single configuration and common interface for users and administrators. Remote use and webconference features have come in very handy, especially under the current pandemic situation.
Recommendations to others considering the product:
Implement incrementally to allow learning curve to influence deployment. If you are using internal staff to support, make sure they receive telephony training to understand the interface to SIP trunks or POTS.
Good System - Great for what we need
What do you like best about the product?
It's easy to set up and configure.
Simple to modify and there are lots of ways that you can manage queues etc by using the Call flow designer app.
A lot of our colleagues have been working remotely lately and it's been great to be able to give them access to the soft client on their mobiles to be able to work remotely
Simple to modify and there are lots of ways that you can manage queues etc by using the Call flow designer app.
A lot of our colleagues have been working remotely lately and it's been great to be able to give them access to the soft client on their mobiles to be able to work remotely
What do you dislike about the product?
There have been some issues with updates in the past but we haven't had any more issues with updates for a while.
There are a couple of things that we know are changeable but it's not always straight forward how to change them, luckily with the forums and blogs there's lots of resource out there to help.
There are a couple of things that we know are changeable but it's not always straight forward how to change them, luckily with the forums and blogs there's lots of resource out there to help.
What problems is the product solving and how is that benefiting you?
We needed a good way to be able to manage our phone queues - this has been the biggest achievement from using 3CX - it's also much easier to manage than other software we have tried to use.
The API integrations on the call flow designer has allowed us to build our own API to tell whether or not a customer is classed as a priority customer to route the call properly.
The API integrations on the call flow designer has allowed us to build our own API to tell whether or not a customer is classed as a priority customer to route the call properly.
Recommendations to others considering the product:
First and foremost you need to find the right partner, I would strongly recommend to any looking to administer the product to look into the certifications they offer - the study material in here gives you a solid grounding to be able to set up and run easily.
Really enjoy using 3Cx
What do you like best about the product?
Web video, soft client, ease of use and admin. Voice mail transcription
What do you dislike about the product?
Some of the extension mgmt could use work
What problems is the product solving and how is that benefiting you?
Unified communication. Work from home.
It makes VOIP simple to scale
What do you like best about the product?
We evaluated all the major players in the market, and 3CX won in almost every category.
We chose 3CX mainly for because it allowed us to run this in our data centers and control security and access to features better than other cloud providers. We've been able to scale well past 600 users and the uptime has been phenominal. The ability to easily create and provision users both the offices and remotely makes 3CX the best system out there.
We chose 3CX mainly for because it allowed us to run this in our data centers and control security and access to features better than other cloud providers. We've been able to scale well past 600 users and the uptime has been phenominal. The ability to easily create and provision users both the offices and remotely makes 3CX the best system out there.
What do you dislike about the product?
The update process needs to be tweaked to eliminate downtime - we are a 24x7x365 environment.
What problems is the product solving and how is that benefiting you?
We used Cisco Call Manager, and moves/add/changes used to be done by an outsourced company costing us $60k a year. 3CX is not handled 100% in-house by our existing team and has led to quicker turn-around on telecom tickets.
Recommendations to others considering the product:
n/a
Great product with lots of features and tons of savings
What do you like best about the product?
I love all the options and ability to expand product. WIth 3CX our staff have been able to provide excellent care for the patients we serve. Choosing 3CX has been one the best decisions i have made. The return on investments is what i liked best.
What do you dislike about the product?
3CX has met all of our needs. You will not be disappointed.
What problems is the product solving and how is that benefiting you?
We have been able to meet all of our phone needs with expanded capabilities all for a significant reduction in cost.
Recommendations to others considering the product:
You will not be disappointed with the discussion to choosing 3CX. The return on investment will be much shorter than you think and the quality will amaze you and your staff.
Excellent product
What do you like best about the product?
The webconference included
the qr code for softphone
the qr code for softphone
What do you dislike about the product?
configuring a NTP server built in would help
What problems is the product solving and how is that benefiting you?
connect remotely on the webconsole from anywhere
Feature packed monster that is extremely easy to use and convenient for a muiltidude of industries.
What do you like best about the product?
I love the fact that 3CX is a webclient based phone system. Everything revolves around it, from the control of your phone (CSTA) to having chat, voicemail, web conferencing and also the ability to control the call flow of your extension without admin intervention.
What do you dislike about the product?
Admin features seem to fall a bit short. This is the only PBX that I can confidently say that it focuses mainly on the user and not the admin. But this is not a bad thing! In fact, it's a great quality to have considering it's robust design!
What problems is the product solving and how is that benefiting you?
With the COVID 19 pandemic, 3CX has made it easier than ever for us to deploy hosted systems for clients that need to work remotely. It has also allowed us, as a telecommunications provider to work remotely from our home as well and support our clients to the same degree that we did when we were in the office.
Recommendations to others considering the product:
Go for it! You won't regret the ease of use!
Cost-efficient Phone Solution
What do you like best about the product?
The cost savings were huge. We have many numbers with very little external usage, other than our sales staff. As such, excluding overhead on our IT department, we went from ~$35/month/line to $7/month/line pricing for hundreds of users.
What do you dislike about the product?
Missing some features that I would like, such as single sign-on, or a RESTful API access. With those features 3CX would be everything we have been looking for. Also, I wish more company branding was an option as well, even for an extra price.
Also, we had an instance where we didn't update our instance for a few months and it resulted in losing our 3cx.us domain. It caused a lot of initial hardship, but at that point we had ~20 extensions ported over and not our entire company.
Also, we had an instance where we didn't update our instance for a few months and it resulted in losing our 3cx.us domain. It caused a lot of initial hardship, but at that point we had ~20 extensions ported over and not our entire company.
What problems is the product solving and how is that benefiting you?
Cost and management. While cost was a reason for switching, management was another one as well. Being that we have control over easily creating new extensions, as well as troubleshooting, it makes it easier when problems or last-minute changes arise.
Recommendations to others considering the product:
Fully experiment with it and your needs first. We use it on Polycom phones, Yealink phones, desktop soft phone, and app soft phone -- not all work to the same levels of the others.
Great, but every now in then I'll run into minor problems
What do you like best about the product?
The simple interface and how accessible it is across devices (computers, smartphones and so on).
What do you dislike about the product?
The app is buggy on iOS devices and calls sometimes cut out.
What problems is the product solving and how is that benefiting you?
Calls sometimes drop when using the iOs app, but the platform is easy to use and very accessible.
Recommendations to others considering the product:
Great way to stay connected across different devices and easy to use!
A phone system that is so easy to use. The frequent updates, keep the software fresh.
What do you like best about the product?
The User interface, and the ease of updates.
What do you dislike about the product?
The restriction on the quality for hold music.
What problems is the product solving and how is that benefiting you?
3CX provides us with a PBX that does not rely on a particular brand of hardware. It allowed us to save money by not having to purchase expensive hardware.
Recommendations to others considering the product:
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