3CX Phone System
3CXExternal reviews
516 reviews
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Finally found the communication system our company was searching for!
What do you like best about the product?
The biggest upside of 3CX is its ease of use. If you are a bit tech savvy, you will be able to handle 3CX in no time. At the same time we hardly found tasks we could not solve with 3CX, so it is flexible and feature-rich as well.
What do you dislike about the product?
Mainly it is the missing API. I don't need database access, but an API to control things would be great.
What problems is the product solving and how is that benefiting you?
We have about 200 users (IP phones and DECT) + an alarm server and we were easily able to switch from our old Alcatel system to 3CX. The cost benefit alone is huge, but even more we value the ease of use compared to the horror that is Alcatel.
3cx is the best phone system on the market
What do you like best about the product?
The licensing is affordable. Plus the tech just works. No fussing around fighting with systems to get everything working.
What do you dislike about the product?
The support could be better but the forums are very helpful. I've heard others struggle with getting answers out of support but we haven't had to use it at this point.
What problems is the product solving and how is that benefiting you?
We saved over $75k by moving to SIP channels from traditional analog phone lines. The customization available in 3cx is also great. We have found some pretty innovative ways of using the call flow designer.
Recommendations to others considering the product:
Find a good authorized 3cx reseller so they can guide you through the process of switching to 3cx.
3CX titanium Partner
What do you like best about the product?
With 3CX we gain in efficiency, thanks to the EXPRESS PBX solution we can deploy our servers quickly and securely
What do you dislike about the product?
pity not to have more CRM editor compatible with 3CX, some features are still missing such as the choice of ringtone from the user interface
What problems is the product solving and how is that benefiting you?
We can answer a different problem with 3CX, the main one being the multi site which is greatly simplified thanks to the SBC
Great Business phone system
What do you like best about the product?
The system is very reliable never have to worry about sound quality
What do you dislike about the product?
I cant say there is much to dislike about 3cx
What problems is the product solving and how is that benefiting you?
The need of having a physical box onsite for the phone system
Recommendations to others considering the product:
Very lightweight
3CX is Great! Full of features!
What do you like best about the product?
3CX Makes PBxing easy. Obviously, with the state of 2020, 3CX has really shined in its ability to seamlessly transfer onsite agents to a remote.
What do you dislike about the product?
No dislikes that I've run across. 3cX has an active community and third party support, so if 3cx doesn't support something directly th
What problems is the product solving and how is that benefiting you?
Remoting working has been a game changer. Ease of install with the web app has greatly improved onboarding.
Recommendations to others considering the product:
Pick a solid 3CX partner who knows networking and Voip
Awesome Software
What do you like best about the product?
3CX is so versatile and adaptable, I've been using since the days it was Elastic - they took a great product and made it brilliant
What do you dislike about the product?
noting, the product is evolving all the time! the devs listen to feedback
What problems is the product solving and how is that benefiting you?
I run multiple call centres on 3cx, its just so versatile! The CFD means we can build app quickly and get the customers through on one call to the correct agents
Recommendations to others considering the product:
Buy it you wont look back! it will save you loads and partner with a good sip trunker! we use Nebular Communications!
Best PBX since years
What do you like best about the product?
Compatiblity (Support for Apple/Windows/Browser/Deskphone Devices)
What do you dislike about the product?
I "dislike" to use the fast public webmeeting servers / i need private webmeeting meeting servers
What problems is the product solving and how is that benefiting you?
The complexity of configuring other pbx systems are solved by this easy to go 3cx configuration.
The system is easy to setup/configure/maintain and new setups a fast to realize.
The system is easy to setup/configure/maintain and new setups a fast to realize.
Its a no brainer
What do you like best about the product?
The licensing model is a simple no brainer. Its cost-effective and customers love the fact that all the features are bundled in as standard without having to put add-ons all the time.
The call queues are very powerful along with the digital receptionist functionality.
In recent years, 3CX have developed the WebClient and smartphone applications further which have boosted the UC element to the product as they are solid, reliable and very intuitive.
The call queues are very powerful along with the digital receptionist functionality.
In recent years, 3CX have developed the WebClient and smartphone applications further which have boosted the UC element to the product as they are solid, reliable and very intuitive.
What do you dislike about the product?
The wallboard could do with some improvement along with the call billing. Mainly surround the customisation of the content along with the ability to easy report against call costs if customers wish to bill their end-users.
What problems is the product solving and how is that benefiting you?
Homeworking, multi-site deployments are made easy.
3CX review
What do you like best about the product?
How easy it is to configure the system, whether that is on premise or cloud
What do you dislike about the product?
Audio issues. Our system is cloud based, but I regularly get dropped audio when talking to colleagues on my laptop/mobile connected to home wifi, however i don't get the same problems using teams which is using the same connection.
What problems is the product solving and how is that benefiting you?
Teleworker solutions for people now wanting to work from home, solution is much cheaper than other vendors.
Recommendations to others considering the product:
Choose handsets carefully. Although supported, we have found some vendors of phones work better than others.
Optimize your day-to-day Communications
What do you like best about the product?
Easy to install and manage, Low expense to purchase and maintain. 3CX offers companies a total communications package out of the container. It runs just and easily in the cloud with exceptionally low assets. The standard web interface addresses your 99% of your issues however in the event that you need more the astounding Call Flow Designer is there to step in as well do not be tricked by the low value point. This framework can hold its ground with the greater players at not exactly half the cost. 3CX gives a free permit to attempt their item and they do not restrict the quantity of augmentations in the trial permit or any of their permit models. The features of 3cx are amazing. Internet browser-based access, Android and IOS apps, Web conferencing, fairly straightforward management interface, basic telephone provisioning, advanced call management, adaptable digital secretary choices, wide VoIP telephone compatibility make for a great telephone framework. The authorized form is free for a year giving you a lot of time to have a real creation arrangement to evaluate and tweak to your requirements. We love the 3CX app for smartphones. The web-meeting feature is easy and strong. You can do ad-hoc presentations or timetable gatherings. You can share content, uphold staff can utilize the controller features to assist others. It is an amazing and valuable tool. In addition, the revealing feature looks professional.
What do you dislike about the product?
At the point when backing was required, it appeared too hard to actually talk to somebody. Nonetheless, the help network on the 3CX site was useful.
What problems is the product solving and how is that benefiting you?
Overall, a great tool to help you better your communications field.
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