3CX Phone System
3CXExternal reviews
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3CX
What do you like best about the product?
Being able to schedule Webmeetings through 3CX. The phone console is also very user-friendly and I am able to analyze call data.
What do you dislike about the product?
Cannot create a standing web meeting. We have to create a new meeting each week.
What problems is the product solving and how is that benefiting you?
Streamlined communication with off-sites teams. Holding weekly web meetings with different departments.
Best phone system
What do you like best about the product?
It is easier to dial and configure the extensions. It is user friendly.
What do you dislike about the product?
It does not provide recordings that are older than 3 months
What problems is the product solving and how is that benefiting you?
My work has been easier as I am able to connect easily with my colleagues
Recommendations to others considering the product:
Do go for it...
Use 3CX for cost-saving in telecommunications
What do you like best about the product?
I like how 3CX can call both landlines and mobiles. With just a laptop and headset, we have now removed the need for mobile phones and legacy phones.
What do you dislike about the product?
What I dislike is that 3CX can be spotty when calling. It's a function of both the need for a powerful laptop and a good internet connection.
What problems is the product solving and how is that benefiting you?
We're trying to transition to a telecommunications system that will account for our calls to both mobile and landlines. We're hoping this will cut our costs.
Recommendations to others considering the product:
Please do a trial run first to test the internet system if their computer system can handle it.
Fantastic Business Phone System
What do you like best about the product?
Solutions for a range of business sizes.
Works for smartphones, macs, windows
Free video conferencing
Works for smartphones, macs, windows
Free video conferencing
What do you dislike about the product?
Support could be improved, includes support documentation.
What problems is the product solving and how is that benefiting you?
Connecting people in my office easily, working together has never been easier.
Integration
What do you like best about the product?
The integration with Microsoft products like dynamics and office 365. Click to call and everything runs perfect. Easy installation on cloud.
What do you dislike about the product?
I don't find the call center module like before distros (elastix)
What problems is the product solving and how is that benefiting you?
Works with dynamics crm and click to call 3cx works like charm.
3CX replaces your handsets and landlines
What do you like best about the product?
With 3CX our company has been able to achieve the following:
- Reduce clutter by getting rid of landlines and mobile phones. We make most of our calls now thru the laptop
- Cost savings are made by switching to this application. We are able to cut our landline and postpaid plans.
- Call transfers. Customers that call our company can now be redirected easily to other departments. We can also choose to put them on call waiting if needed. Previously, we were unable to do this.
- Reduce clutter by getting rid of landlines and mobile phones. We make most of our calls now thru the laptop
- Cost savings are made by switching to this application. We are able to cut our landline and postpaid plans.
- Call transfers. Customers that call our company can now be redirected easily to other departments. We can also choose to put them on call waiting if needed. Previously, we were unable to do this.
What do you dislike about the product?
What I dislike:
- Around 30% of the calls we make are blurry for some reason. The support team tells us it could be our internet plan or it could be our laptops as older versions of laptops do not run that well with the application.
- 3CX does not allow texts. This is important as we sometimes have to text customers a heads-up before giving them a call.
- Around 30% of the calls we make are blurry for some reason. The support team tells us it could be our internet plan or it could be our laptops as older versions of laptops do not run that well with the application.
- 3CX does not allow texts. This is important as we sometimes have to text customers a heads-up before giving them a call.
What problems is the product solving and how is that benefiting you?
3CX is a VOIP that has allowed us to consolidate our telecommunication tools.
Recommendations to others considering the product:
You should do a trial run before purchasing the software. This may have been our biggest mistake here because if we did do the trial run and observed the poor call quality, we have not continued with the service. 3CX is quite expensive.
Best Value VoIP and Web Conference Platform for the Cost
What do you like best about the product?
It was easy for the team to implement, works via desktop in the corporate network and works great remote.
What do you dislike about the product?
It's not well known, so it confuses our participants and employees
What problems is the product solving and how is that benefiting you?
We needed to move from our traditional phone system to VoIP and the move to 3CX was very easy.
Recommendations to others considering the product:
if cost is a concern and you have a decent IT team, this is for you.
Seamless experience
What do you like best about the product?
How it connects to all my systems so I can seamlessly do phone calls checking the information I have to input, files, previous data, 3CX allows me to work on my main system while I speak to the customer.
What do you dislike about the product?
A bit too dependant on the internet sometimes calls break up and the phones go down
What problems is the product solving and how is that benefiting you?
Patient files, complain management , customer service representative duties, I see that 3CX allows me to work on a steady pace without significant interruptions, it's reliable almost a 100% of the time, and having previous bad experiences this is really something.
Recommendations to others considering the product:
Back up yourself with a reliable internet provider.
3CX is a good option versus traditional telecommunications
What do you like best about the product?
Our company recently switched to 3CX from using legacy mobile phone and landlines. I like 3CX because 1) it is able to reduce the hardware in the office as everything is done through the laptop, 2) 3CX can do call recording which is essential in my line of work as we are prone to customer complaints and contests, and 3) 3CX can also be used on the mobile phone for people on the go.
What do you dislike about the product?
3CX can be heavy on computer resources. The older laptops in the office have a difficulty running the software.
What problems is the product solving and how is that benefiting you?
VOIP, call recording, call routing.
Recommendations to others considering the product:
Have your agent do a cost comparison versus traditional models.
3CX is a good alternative to traditional phones
What do you like best about the product?
Our Office switched out from mobile phone and landlines and began using 3CX in the past few months. I love how it has removed the need for bulky equipment. The landline cords and cellphone chargers would just get all tangled up.
What do you dislike about the product?
There are certain numbers that when dialed on 3CX do not ring or connect. However, when you try these with a landline or mobile phone, they connect.
What problems is the product solving and how is that benefiting you?
3CX is a phone system. It can be used for making calls, routing calls, call waiting, call recording, etc. It is a full blown system. We are able to save on costs as with this.
Recommendations to others considering the product:
Please look into your internet plan as 3CX is bandwidth heavy.
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