3CX Phone System
3CX | 3CX Phone System 20.0.2.715Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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3CX
What do you like best about the product?
Setup was straight forward and easy to get going. Phone auto provisioning made setting up new extension a breeze. The licensed version was free for a year giving us plenty of time to have a real production setup to evaluate and tweak to our needs. We love the 3CX app for smartphones.
What do you dislike about the product?
When support was needed, it seemed to difficult to actually talk to someone. However, the support community on the 3CX website was very helpful. Upgrading from to Version 16 from 15 was clumsy.
What problems is the product solving and how is that benefiting you?
We needed a better way to communicate with classrooms. Teachers needed a way to have a private conversation with the school office or parents. The phone bill using old analog lines was too high.
We were able to put a phone in every classroom using the existing data network. Using SIP trunking, our phone bill is now 70% less than what it used to be.
We were able to put a phone in every classroom using the existing data network. Using SIP trunking, our phone bill is now 70% less than what it used to be.
Recommendations to others considering the product:
Take the plunge! It has been nothing but a win for our school
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3CX - Best Small Business Phone System
What do you like best about the product?
3CX is super easy to setup, launch and use.
What do you dislike about the product?
The ADMIN interface is a bit cumbersome.
What problems is the product solving and how is that benefiting you?
Remote access to phone system with the 3CX app is a game changer.
Recommendations to others considering the product:
Try it, You will like the product. The trial is free.
Enterprise grade platform for bargain basement price!
What do you like best about the product?
3CX offers an entire unified communications suite for next to nothing. You can run a large call center or just a small office. Its super reliable and constantly updated.
What do you dislike about the product?
No SMS Support. Would like to see that added.
What problems is the product solving and how is that benefiting you?
We have used it to manage our call center more effective with queues and use the reporting to see who works hard and who needs more help. The reporting is insightful.
Recommendations to others considering the product:
Choose supported phones, they will make life easier. Follow all of the recommendations. Put PBX in the cloud.
VOIP Phone System Flexibility with Long Term Support Behind it - Open SIP Phone Capable
What do you like best about the product?
Prior to choosing 3CX in 2011, I had experience with: Executone (traditional PBX) , 3COM NBX (early VOIP), and an open source SIP PBX. I chose 3CX for several reasons and those reasons still hold true today.
1. 3CX supports many options for SIP phones. Instead of being tied to one vendor, I can choose from several vendors for SIP based office phones and they are provisioned and managed from inside 3CX. If I decide I no longer like 3CX that investment can be utilized on a different vendor's phone system.
2. 3CX is simple enough and well documented that I could do all the setup and I did not need to hire a phone provider or IT company to do the work. This saved significant dollars at setup and in yearly local support.
3. 3CX is licensed per concurrent calls, not per number of phones you have. This frees me to add as many phones in our warehouse and other places without worrying about having to buy another license. This is big!
4. My ongoing costs are reasonable. I can choose to buy my yearly subscriptions to software upgrades separately from any official paid support. Most years I don't need paid support, so this is a cost savings.
5. The software is feature rich.
6. The software is activity developed and supported. Look at the releases, their frequency, and the features included. The parent 3CX company is doing a good job furthering their software.
7. You can run the 3CX PBX server software hosted or on-premise. Physical or virtual. Windows or Linux.
8. Nice Iphone, android, and softphone apps included
9. Webmeeting capability included
1. 3CX supports many options for SIP phones. Instead of being tied to one vendor, I can choose from several vendors for SIP based office phones and they are provisioned and managed from inside 3CX. If I decide I no longer like 3CX that investment can be utilized on a different vendor's phone system.
2. 3CX is simple enough and well documented that I could do all the setup and I did not need to hire a phone provider or IT company to do the work. This saved significant dollars at setup and in yearly local support.
3. 3CX is licensed per concurrent calls, not per number of phones you have. This frees me to add as many phones in our warehouse and other places without worrying about having to buy another license. This is big!
4. My ongoing costs are reasonable. I can choose to buy my yearly subscriptions to software upgrades separately from any official paid support. Most years I don't need paid support, so this is a cost savings.
5. The software is feature rich.
6. The software is activity developed and supported. Look at the releases, their frequency, and the features included. The parent 3CX company is doing a good job furthering their software.
7. You can run the 3CX PBX server software hosted or on-premise. Physical or virtual. Windows or Linux.
8. Nice Iphone, android, and softphone apps included
9. Webmeeting capability included
What do you dislike about the product?
I don't have many complaints.
- Sometimes it seems 3CX takes something that is working well (the windows helper application for example) and does a rewrite on it and you wonder why they spent the time when it was working well. But in the end (after a few releases) the resulting product is usually better than the original and so you have to trust that they do know what they are doing!
- $$ - I looked at 3CX a few year ago for a small private elementary school and could not justify it vs a small appliance PBX from a competitor that included software upgrades at no extra cost. While it would have been easier for me to support only one platform, it was better for them to have the one time cost and so 3cx did not make sense for that smaller install.
- Sometimes it seems 3CX takes something that is working well (the windows helper application for example) and does a rewrite on it and you wonder why they spent the time when it was working well. But in the end (after a few releases) the resulting product is usually better than the original and so you have to trust that they do know what they are doing!
- $$ - I looked at 3CX a few year ago for a small private elementary school and could not justify it vs a small appliance PBX from a competitor that included software upgrades at no extra cost. While it would have been easier for me to support only one platform, it was better for them to have the one time cost and so 3cx did not make sense for that smaller install.
What problems is the product solving and how is that benefiting you?
- Able to support incoming call queues
- off site extensions, voicemail to email
- use both physical lines coming to our facility (PRI in our case) as well as SIP line providers. This gives us extra disaster recovery capabilities since we can fail over between the two.
- off site extensions, voicemail to email
- use both physical lines coming to our facility (PRI in our case) as well as SIP line providers. This gives us extra disaster recovery capabilities since we can fail over between the two.
Recommendations to others considering the product:
Consider your options. You can try the demo version, if needed, to prove out that you will be happy. If you are not comfortable with the tech side, there are reasonably priced consulting companies that specialize in 3CX.
3CX gives great flexibility since it utilizes standard SIP phones. If you don't like it, you have other options that can use the same phone hardware.
3CX gives great flexibility since it utilizes standard SIP phones. If you don't like it, you have other options that can use the same phone hardware.
Great, flexible, scalable, PBX
What do you like best about the product?
Incredibly simple to use, feature rich, affordable
What do you dislike about the product?
Some features are considered premium, and do cost extra
What problems is the product solving and how is that benefiting you?
Cut our phone cost down dramatically, also the time spent managing phones is greatly reduced. It was very easy to get all my users going on the app/web client for remote work.
3CX review from IT background
What do you like best about the product?
Easy user interface and design. Supports. Both. windows and linux environments. Can support multiple DIDs and Hundreds of
What do you dislike about the product?
No 24 hour support besides posting on the 3CX forum and waiting for an answer. Test questions are never straight forward.
What problems is the product solving and how is that benefiting you?
We are able to lower phone bills for clients and provide an easy way for customers to configure their own extension needs.
Recommendations to others considering the product:
I have none.
3CX has made the transition to a remote workforce easy!
What do you like best about the product?
Mobile phone apps and remote device setup
What do you dislike about the product?
I have no complaints. Very easy to use.
What problems is the product solving and how is that benefiting you?
We moved our office to 100% remote in under an hour. Remote provisioning of desk phones is easy, smartphone apps are intuitive and easy to setup using the welcome email and QR codes, and desktop applications make the platform work well for everyone. Our clients on 3CX are thrilled that the process was so easy and the impact to their business was very low. We love the flexibility of 3CX and will continue to use it as our go to product recommendation for our clients as well.
Recommendations to others considering the product:
I don't have any complaints. It has served us reliably for many years and is very flexible to meet the needs of our business and our many clients that are using it.
The BEST PBX: In my 40 years in the telecom industry 3CX is best and easist PBX to work with.
What do you like best about the product?
3CX is a great system: But the ease of configuration is what I like best.
Also the 3CX is the best value for the money: It has all the features users want at a fraction of the price of the competition.
The upside of the 3CX is the graphical user interface (GUIT) which makes navigation easy. It also helps you find what you are looking for quickly;
Also the 3CX is the best value for the money: It has all the features users want at a fraction of the price of the competition.
The upside of the 3CX is the graphical user interface (GUIT) which makes navigation easy. It also helps you find what you are looking for quickly;
What do you dislike about the product?
I would be nice to have an easy way to re-order outbound rules.
What problems is the product solving and how is that benefiting you?
We utilize the 3CX to handle our support queues so that cutomers get directed to the right person and / or team within our company to best handle their need.
Indisputable Value and Performance
What do you like best about the product?
First and foremost is value. 3CX provides professional grade software features and performance at an incredible price. The software is rock solid and easy to setup, with enough flexibility to customize to integrate into any office environment. The companion mobile app is a favorite feature among my supported user base, as it allows them to work remotely without any telecom workflow disruptions.
I'm also a big fan of the reporting and error checking features provided by the 3CX dashboard, as it provides a detailed gimps into the overall usage and performance of my 3CX installation. This allows me to better understand the usage and plan appropriately for hardware upgrades.
I'm also a big fan of the reporting and error checking features provided by the 3CX dashboard, as it provides a detailed gimps into the overall usage and performance of my 3CX installation. This allows me to better understand the usage and plan appropriately for hardware upgrades.
What do you dislike about the product?
It's hard to find a dislike within 3CX, as for every issue I have encountered, the community forums have helped me create a workaround. I would, however, like to see native 911 support along with native remote voicemail options. At time of writing, I had to setup a dedicated number that redirects to voicemail, compare this to a traditional method of being able to hit a key combination at time of voicemail prompt so the user can enter an admin state. By far not a deal breaker and the community was able to help me with the dedicated extension workaround, as they are always happy to assist.
What problems is the product solving and how is that benefiting you?
Coming from an old Nortel system, 3CX provided us with the flexibility and scaling we required for our business to grow. Our old system also proved to be difficult to support, as the software was no longer being developed or updated. 3CX is always coming out with new features that continue to make our investment into 3CX even more valuable as time goes on.
Recommendations to others considering the product:
For ease of integration, review the directly supported trunk/SIP providers. Our provider was not supported and caused a few issues with SIP packet support by our provider, no fault of 3CX. We were able to resolve the issue by contacting our SIP provider and verifying what they expected as a SIP header and modified our installation to support such. Ultimately, it was an easy fix, but going with a supported SIP provider would have made the installation a lot easier.
3CX is all about home working
What do you like best about the product?
Being able to access the phone system from anywhere, either as a user and remote working from anywhere in the world, or as the administrator provisioning users for softphone usage for workers not able to visit the office.
What do you dislike about the product?
The system is great, but the only downside is the mobile phone apps do eat a lot of battery, but I only enable the app if I am unable to use my laptop.
What problems is the product solving and how is that benefiting you?
Obviously at this time (April 2020) we have a lot of users who have been forced to work from home. So having a system that allows them to work as if they are in the office and not rack up either landline or mobile phone costs is brilliant.
All the features are available as if there were in the office, including Call Queues for our service and IT team, Voicemail to email functionality, so they can listern to the voicemails without having to dial in.
We have also been able to utilise the Video Conferencing and not have to rely on heavily used systems such as Teams/Zoom/Webex which has given us some benefits of a less used system, especially with video streaming.
All the features are available as if there were in the office, including Call Queues for our service and IT team, Voicemail to email functionality, so they can listern to the voicemails without having to dial in.
We have also been able to utilise the Video Conferencing and not have to rely on heavily used systems such as Teams/Zoom/Webex which has given us some benefits of a less used system, especially with video streaming.
Recommendations to others considering the product:
Fixed price on the number of concurrent calls, ease of use including initial deployment, rolling out of new phones, utilising voip standards, ability to work from anywhere as if you are in the office.
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